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Stuart Rance
265 followers -
IT service management and Information security management - consultant, trainer and author.
IT service management and Information security management - consultant, trainer and author.

265 followers
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Stuart's posts

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Many IT organizations are actually doing some problem management, even if they claim not to be. Here are a few examples of what you might be doing without even realizing it!

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#ITSM industry legend +Stuart Rance blogs on metrics and customer satisfaction with corporate IT...

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My latest blog for SysAid gives practical examples of ITIL Practitioner principles "Start where you are", "Keep it simple", and "Progress iteratively"
Almost every ITSM improvement can be carried out in an agile way, and there really is no need for huge, expensive ITSM improvement projects. Here's how.

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Why an IT Hero Culture is Bad for Customers is a new #ITSM blog from +Stuart Rance in time for his #ITSM16 (itSMF UK) presentation

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Where has #ITSM  come from? And where is it going next? +Stuart Rance shares his thoughts.

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BLOG: Stuart Rance provides part 2 of his blog on 'Focus on Value' and how this principle fits with the rest of the ITIL Practitioner guidance. "The ITIL Practitioner guiding principles are not independent of each other. You don’t start with focus on value then, once you’ve finished that, start thinking about a different principle. All nine guiding principles work together to help ensure you do the right things to create value for your customers." Read the rest of Stuart's blog here http://ow.ly/W9vE302NuCw

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Not only a blog about value creation, but also a picture of me riding my bike while wearing a shirt and tie
In his latest blog, Stuart Rance discusses how to identify activities that create value.

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Does everybody in your IT organization know who their customers are?
https://www.sysaid.com/blog/entry/who-is-your-customer

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My latest blog is advice on how to protect your home computers from security threats...
https://optimalservicemanagement.com/blog/5-tips-to-improve-security-of-your-home-computers/
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