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StickyWeb's posts

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It appears that Google Reviews are being VERY selective in the reviews published in your Search Results feature box – and not in a fair way!

I recently had to pick up my car from a trusted repairer and googled their name to get the phone number – and was appalled by the result provided!
The information presented was correct, but the selected reviews were far from complimentary.

Not only that, but Google Reviews had helpfully highlighted the most derogatory words.

I’ve been a frequent customer of this particular supplier and know that they go out of their way to be helpful, professional and above all honest – so I had to see why they had such a bad review. Looking closer, I found that all of the review ‘snippets’ were taken from one recent ‘1 star’ review & nothing from 3 other ‘5 star’ reviews that were highly complimentary.

How can this be construed as an honest appraisal of customer satisfaction?

It borders on ‘character assassination’ and if I were the owner I’d be taking steps to ensure that Google honestly portrayed reviews in a balanced fashion without bias.

Of course I immediately followed up with an honest positive review that accurately portrayed my experiences over a number of years & added that to the three existing positives – but will that be enough to produce a balanced result on the front page?

Who knows?

Google answers to no-one – and whilst they do offer a page that allows you to report ‘inappropriate reviews’ – but not how to request a more accurate selection of ‘snippets’.

Google’s own description of Review Snippets states:
Review snippets are algorithmically selected quotes from Google users that provide information on the keywords most mentioned by reviewers. You can see the most common words and phrases associated with a business in bold. Under each snippet, you’ll see the number of other users who’ve mentioned those terms in their reviews.

An algorithm that appears to favour the negative does not seem to be fair … And given human nature that complains readily but praises rarely I believe a more appropriate weighting system needs to evolve to avoid small business owners being pilloried by minor numbers of malcontents …

Highlight the positives – we have plenty of negativity already!

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If you’re about to build a home in Ballarat, or in the process, then cabling for the NBN should be included in your plans

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Meet our new NBN Wi-Fi Snail - proposed as their new mascot
Read more ...

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Staying underneath the Radar

Now that access to US Netflix has been threatened people have started to take notice of the changing landscape of Internet Privacy - with a standard connection & browser ... you don't have ANY!
Don't be fooled by 'Incognito Mode' the Government can still see everywhere you have been!

But NOT with a good VPN (Virtual Private Network)
Follow our story via the link below

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Trying to choose a NBN plan? - Which speed is best suited for you?

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Aikido - with Sensei Joe Thambu
(from Mind Body & Soul

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Power Yoga
(from Mind Body & Soul -

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Have to say I'm pleased with the progress of a number of 'side-projects' ... One in particular - a website I'm developing with my eldest daughter Alycia is starting to fire!
Partly, I'm sure, due to her understanding of Social Media & the need to combine all available avenues into a coordinated marketing plan.

Once she finishes exams for her Marketing & Business Management degrees I expect there will be concentrated movement on all fronts! 
3 Photos - View album

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I suspect the NBN have similar problems ...
I was looking for the outbound SMTP settings today at a client site and found this....
Wonder if I should send them an email?
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