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Steven Macdonald
Works at KingsPoint AS
Attended UK
Lives in Estonia
125 followers|23,949 views
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Steven Macdonald

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Steven Macdonald

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How to Build A Powerful Customer Service Knowledge Base http://www.superoffice.com/blog/customer-service-knowledge-base/
Creating a customer service knowledge base can be a difficult task and it takes a lot of work to manage and maintain knowledge base articles. And on top of th
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Steven Macdonald

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CRM Business Case: Download Free PowerPoint Template http://www.superoffice.com/blog/crm-business-case/
According to Nucleas Research, for every 1 EUR you invest in CRM, you will see a return on that investment of 5 EUR. Seventy four percent of CRM users say th
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Steven Macdonald

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Marketers and customers know that email works. Marketing Sherpa has reported that 60% of marketers believe that email marketing is producing a positive R
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Today’s consumers are literally bombarded with all sorts of messages and offers that spring out from every corner. Think about it for a second, how many ti
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Steven Macdonald

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12 Ways to Prevent Customer Churn [Part 2] http://www.superoffice.com/blog/prevent-customer-churn/
Note: This post is the second in a two part series. Part one includes tips on segmentation, engagement and educating your customers. Click here to read the
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12 Ways to Reduce Customer Churn [Part 1] http://www.superoffice.com/blog/reduce-customer-churn/ 
Finding ways to reduce customer churn is a major headache for most companies. How much of a headache? Well for starters, global marketers’ told CMO
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Why Proactive Support is the Next Generation in Customer Service http://www.superoffice.com/blog/proactive-support/
In 2014, focusing on the customer experience was the top priority for many companies. It makes perfect sense - If a customer has a great experience, they
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Thanks Michael, and I'm really happy you agree. I'm just reading your blog post now. P.S. I love your blog design. Simply, clean with all my focus being on the content itself.
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Steven Macdonald

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The buyer is firmly in control and no longer wants to be “sold” to as in the old days before the Internet came into full force. Instead, buyers want to
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Excited to be nominated for 2 #SEO  awards and the EU Search Awards 2015 for Best SEO Campaign and Best SEO Team.
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Content marketing is all the rage, but how do you succeed? Read this post and get an exclusive content marketing cheat sheet.
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People
In his circles
305 people
Have him in circles
125 people
Tom Howlett's profile photo
Ling talfi's profile photo
Sally Prospects's profile photo
Brian Jensen's profile photo
IMASEO's profile photo
Alex Rascanu's profile photo
Evelyn Johnson's profile photo
nupoor jain's profile photo
Ioana Lupec's profile photo
Work
Occupation
Online Marketer
Skills
online marketing, SEO, Web Analysis
Employment
  • KingsPoint AS
    Advisor, 2012 - present
    Working to create success stories
  • Hurtigruten ASA
    E-Commerce Manager, 2009 - 2012
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Estonia
Story
Tagline
Content Marketer
Introduction
Passion for creating content, conversion rate optimization and blogging.
Bragging rights
Creating online success stories
Education
  • UK
    Business Management, 2001 - 2003
Basic Information
Gender
Male