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Steven Keith
392 followers -
I center organizations around their customers.
I center organizations around their customers.

392 followers
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Steven's posts

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How do modern CX leaders view the world? eBook found here: http://ln.is/cxpilots.com/9icr3#CX #customerexperience #Customer #CXO

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A comprehensive playbook and roadmap for CX leaders within financial services to bring customers and employees into the forefront.

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92% of CMOs believe personalization drives value/shortens sales cycles. http://bit.do/CMOguide #prepersonalization

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Astounded at the courage the August team has to simply do the right thing. What a revolutionary model you guys have set. Just wow.

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How CMOs can look at Customer Experience Operations. A CX Playbook based on seven core CX competencies. 

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UX advice for those with more than one customer.
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