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Steven Cadd
Worked at Lots of different places, from Fraud desks to Butlins. But now I work for me and turn up to meetings in a suit and Converse. It's the small pleasures...
Attended Planet Earth... so far
Lives in Lincoln LN1, United Kingdom
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Steven Cadd

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Signal boost.

Not a very big signal boost, but hey, who knows? The world works in mysterious ways...
 
Job openings at Printrbot: http://printrbot.com/jobs/current-openings/

We are also open to a customer support tech that works from home.

We are growing fast- 3 years now and we have doubled every year. We are behind the curve slightly and need to shore up our response time.

Customer support is an art, as it is communication and often people are emotionally involved... It takes a soft touch and a steady hand. We also value a knack for trouble shooting and a methodical approach.

We would love to hear from you!
Brook
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Steven Cadd

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As discussed with +Patrick Ryan​ just the other day, these guys are the Walter White of the filament industry.

With less danger, one would imagine. Or at least hope.
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It's getting tedious going on and on about +RepRapPro and their fantastic customer service, but bore you I must.

For lo, once again, they have gone above and beyond any mere mortal company and beaten my expectations. They were already quite high anyway.

My second board is playing up and cheekily forgetting how to move extruder steppers every so often, and an hour or so of fiddling and cursing normally ensues until it decides to play nice again - the reason behind it is maddeningly unclear. RepRapPro very kindly offered to test the board themselves, but not before sending me a new one so as I don't lose any functionality for any period of time. How marvellous.

This comes just as I've bought all the hardware to extend it to a metre in height - when the new board comes I'll bite the bullet and do such things.
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Hopefully! 
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So, +BMW UK , I am notified the top end service on my car is done, but apparently the garage can't turn off the "service" warning icon and sound when I start the car because they are a Ford dealership, not BMW.

I can of course visit a BMW dealer and get it turned off. Yes, by visiting them and handing over the service documents they'll happily turn it off...

... if you pay them £25 for the privilege, isn't that right +Soper BMW ?

Yep, twenty five pounds for doing nothing but plugging in a wire and pressing Reset.

How much cheaper was my service than BMW's? Fifty quid. Even if I played extortee and coughed up for the flick of a switch it would still be cheaper.

I mean, who's in I.T. here? It seems BMW like screwing their customers good and proper. They're looking like theives with a posh badge - even my warranty company won't touch them, and the insurance company laughed at me when I mentioned gettting it fixed there.

Determined to have your pound of flesh, eh, +BMW UK ? 

I won't be singing your praises.
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Well, I had decent hair twenty or thirty years ago...
That was one example of Churchill's comment on "one race divided by a common language" as we call 'em barbers here in the Colonies. Hairdressers are found in ladies' beauty parlors.
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"All in it together" eh Dave?

Yeah, I think not. Is everyone else richer than ever? No, thought not. Last I heard we just had a massive financial crash, and yet somehow the rich keep getting richer.

Also note that more folk than ever need food banks. My folks say that one day, the line will be crossed and we'll march, but I'm starting to think the line was crossed long ago and we just carried on regardless.
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Och aye, I'll be a wuurrrkin on my accent then!
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Screw justice, he gots the money, yeah?

Abysmal.
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You all make excellent points and raise some good questions.

How often do innocent billionaires pay to stay out of court +Mitch Sprague? How many indeed. How many spurious law suits do they have to endure and at what point does it become economically preferable to just pay to make it go away? Sure it casts a shadow of doubt but we're talking big boy games here. Maybe it would cost more in money, time and bad publicity to fight and win, innocent or not.

Do I presume he is guilty +Dave Murby? No. Truthfully I don't really care. One implausibly wealthy guy got even more implausibly wealthy and some other implausibly wealthy guy didn't. Guilt or innocence is only one of many factors that determine the outcome of legal proceedings. IMHO, the more complex and high profile the case, the less impact it has on the outcome. This level of financial standing for the defendant will always be a big factor in any proceedings.

Is this justice +Steven Cadd? Justice is sadly a comic book fantasy. Laws are national. The economy is global. Dictatorship's, republic's and constitutional monarchy's are all local governance to the global plutocracy. Whilst humanity hide behind our flags, nursing our antiquated historically arbitrary territorial borders, we are powerless against the tide of market forces fueling an ever growing inequity. Not really news, just how it is.

To quote the film Full Metal Jacket, "It's a huge shit sandwich, and we're all going to have to take a bite" (excepting the 1%ers that is).
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Steven Cadd

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+RepRapPro and +RS Components UK - two companies close to my heart - had a bit of a brainstorm at the #DSPowerHack   this week +Adrian Bowyer and his team competed against two others to create a domestic electric generator for the 3rd world. 

Quel surprise, the genius of Mr Bowyer & Co went and won.

Great going, peeps! 
 
Adrian attends #DSPowerHack - His write-up is here: 
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Just for +RepRapPro ...

..you little beauties, you.
Steven Cadd originally shared:
 
One printer expanded to just under a metre on the Z axis.

It's a bit wobbly, but nothing a couple of braces can't sort out - happily it's printing just as well as it always has, so I'll design them and bash them off after this filament holder bracket finishes.

Get me, eh? Oh, and of course, get +RepRapPro for making a machine that one can tit about with, and +Nils Hitze for pointing me in their direction.
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Another huge shoutout for +RepRapPro 

Can't fault their service - more info than I could ask for. From telling me their tips and tricks to assisting with upsizing my printer, there doesn't seem to be anything they don't know about.

Ian and Sally at RRP, you were awesomesauce once more and you have my thanks.

Everybody else, if you do customer service, look at how these guys (and girls!) do it. You won't go far wrong if you follow.
This is a RepRap Mendel Printer designed to work with three colours or three different plastics at the same time. In addition to the opportunities this gives you to put lettering on 3D prints and to produce muti-coloured objects, we are researching many functional materials for future release that you will be able to build with. These will include electrically-conducting plastics, magnetic plastics and soluble support materials. Worldwide shipp...
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Oh  +RepRapPro 

You are awesome. My z axis part cracked last week, and I've been trying to get another one out but the scaling is wrong.

Ten minutes after I've logged on to their online customer support chat service, I've fixed the scaling issue and they've offered to send me new parts. Happily I don't need them to now, because I can remove the 3rd extruder to stop it catching whilst I print the new part with the correct scaling now uploaded.

Ian at RRP was extra friendly and quick as you like.

I've said it before, but I'll say it again - this is a fantastic piece of kit, and I've never had better support from any company. Ever.
This is a RepRap Mendel Printer designed to work with three colours or three different plastics at the same time. In addition to the opportunities this gives you to put lettering on 3D prints and to produce muti-coloured objects, we are researching many functional materials for future release that you will be able to build with. These will include electrically-conducting plastics, magnetic plastics and soluble support materials. Worldwide shipp...
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Feedback, +RepRapPro ? That there is a recommendation for a sainthood!
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Got Steam?

Get Radial-G!
 
We are very happy to announce that Radial-G : Racing Revolved has been selected in this months batch of #Steam #Greenlight games! HURRAH! 

What does this mean? We will have more news to share very soon, for now just know that it means we can launch the game on the worlds largest Windows / Mac / Linux gaming platform!
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Great Scott!

I'm gonna miss this, I'm too tied up.

Heavy or what?
Actors cavorting around playing jocks, nerds, and cops bring an American classic to life in an entertainingly bizarre event
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Have him in circles
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IT Consultant
Employment
  • Lots of different places, from Fraud desks to Butlins. But now I work for me and turn up to meetings in a suit and Converse. It's the small pleasures...
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Lincoln LN1, United Kingdom
Previously
Northampton NN5, United Kingdom - Loughborough LE12, United Kingdom
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The Reverend
Introduction
Aha! Me!

Born in the late 20th Century in Middle England, I am now in the IT game (Microsoft Qualified) and run my own IT consultancy. I'm technically a network specialist, but I'm having a lot of fun building tailored online systems for small businesses.

To my closer friends I am known as Reverend Shack. I am available for weddings, funerals and bar mitzvahs. It's also my gamertag on XBox, should you care.

I live in Lincolnshire, but was born in Leicestershire then moved to Northampton aged 13. Lincoln is only a recent thing, but seems like it may be permanent thanks to IT being fairly flexible and the old Remote Working tech.

In my spare time I fix laptops and desktops (if you are IT the first question anyone asks is "can you fix my computer?) and play the guitar. I also like emerging tech, and have a 3D printer.

As the profile pic suggests, I have not reached full maturity, and intend never to do so. I gave my 94 year old Grandpa a remote controlled Chinook last year and watching him play like a kid a tenth of his age was enough to convince me life should be lived to smile. After all, it isn't about where you are going, but about how you travel there.

Future plans are to expand the business and retire at the age of 40. Oh yes, and to keep smiling. Which retiring at 40 would certainly help with.

BTW, home is Blighty. I've seen a fair few other countries, but this is home to me. And I do so love this fair and pleasant land.
Bragging rights
Have appeared in a few amateur dramatics productions, all musicals. My favourites were the lead in Me and My Girl, and I felt right at home as Will Parker in Oklahoma.
Education
  • Planet Earth... so far
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Reverend Shack
This shop.. what can I say? Extra friendly, stupidly good prices that, even including shipping, come below several competitors in my own country. Here's the best bit though - they know their products, and only sell the best. In my case, I went to buy a printer from 3DDinge and they actively steered me to another printer they didn't sell because the one I wanted from them was diminishing in reliability, and they evidently didn't want to sell me something they didn't personally beleive in. You can't pay for that kind of customer service - it comes from passion and honesty which, in my humble opinion, is a lost art these days in the world of business. Can't rate 3dDinge any higher or I would. Use them or be sorry you didn't.
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reviewed 3 months ago
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