Response from the owner - 2 months ago
We are sorry that you continue to be dissatisfied despite our best efforts to remedy this situation with you. However, to tell the full story of what happened here, the Tahoe in question was a 2000 model, making it a 15+ year old vehicle.
By your own words, you signed an AS-IS disclosure on this vehicle that specifically states that there is no warranty on the vehicle. Despite all of this, yes, we did make efforts to assist you. You were quoted $4,000 for a replacement engine (which was the dealership's cost for the engine, with you paying zero labor), and we offered to pay half the cost @ $2000.
We do, of course, make every effort to do what is in our power to satisfy the customer when an issue arises, but it is in the best interest of all parties involved to get the entire story on the table when airing one's grievances to the public.
Feel free to contact us directly if you wish to re-engage on finding a solution.
Steve Rayman Chevrolet (770) 953-0100