What's happens when you have TMI in your FAQ.
Questions 10-16 seem to be a transcription of an argument between customers and staff that prob happens 20 times a day.
Maybe someone should look into this?
Q11 :Is there a minimum order value for delivery?
A11 :Yes, a minimum order of $10 applies to all McDelivery orders. For deliveries to addresses in Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) ,Marina Bay Sands and Seletar the minimum order is $60.
Q12 :Why have you increased your minimum order value from $22 to $60 for delivery in this area? It is such a huge increase!
A12 :To enhance the speed and efficiency of our delivery services, we have decided to increase the minimum order value to $60 for deliveries to Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and certain areas in Seletar. This is in line with industry practice and it is also competitive to similar services. This will allow us to enhance the quality of our popular McDelivery 24/7 service.
Q13 :What will happen if my order does not reach the minimum amount of $60?
A13 :A minimum value of $60 will be required for the order, on top of the delivery surcharge.
Q14 :Can the delivery surcharge be considered as part of the minimum order amount?
A14 :No. The $60 minimum order amount is limited to the food order. The delivery surcharge is a separate charge.
Q15 :Will you be increasing your minimum order value for ALL addresses? Or is this only for the Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and Seletar?
A15 :No, we currently have no plans to do so and the minimum order value for all other areas will remain at $10. The $60 minimum order is only applicable to the Jurong Industrial Area/Tuas, Changi/Loyang, Ocean Drive (Sentosa) and Marina Bay Sands and certain areas in Seletar.
Q16 :Who can I speak to with regards to this policy? I am very unhappy and feel that this is unfair.
A16 :Please rest assured that we take every feedback very seriously and will convey your sentiments to our management for their review. You can also submit your feedback at the "ccontact us" page via our website to share your thoughts. Thank you.