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Steve Morgan
Works at Morgan Online Marketing
Attended Lancaster University
Lives in Cardiff
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Steve Morgan

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New on SEOno - A quick discovery I made earlier today that there's a certain way that you have to go about getting the detailed data in Google's Keyword Planner (so long as you have active AdWords users in your My Client Centre account)...
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Steve Morgan

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On Friday I spoke at #brightonSEO for the second time. Here's my slide deck - my talk gave advice to freelance and agency SEOs on all things civil law...
While the vast majority of my client relationships have been healthy and happy, a dark cloud hung over me for most of 2015 when a client refused to pay me, res…
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Steve Morgan

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New on SEOno - I changed the title to my blog's most popular post to suggest that it wasn't as timely any more. I expected traffic to drop off a cliff, but...
A few years ago, I wrote a monster post. It became so popular that it dwarfed all other pages on my website (even the homepage) – even though I never expected or intended for it to do so. In …
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Paula Allen's profile photoSteve Morgan's profile photo
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Thanks +Paula Allen! 🙂
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Steve Morgan

■ Other Discussions & Help  - 
 
Got a weird one for you today, folks...

An international client have their Hong Kong office showing the right version of the name "[Brand] Hong Kong Ltd" in English, but the wrong version "[Brand] Asia Ltd" showing in Chinese - all for the same GMB listing.

My initial thoughts:

- The GMB listing hasn't been claimed, so I've asked them to claim it - I wonder if this will be enough to get it showing correctly.
- I wonder if this is an example of citations working on a language-specific basis, e.g. people in China / on Chinese websites refer to the incorrect version of the name more often, and that's why Google's adapted it to show that version? I've recommended a citation clean-up in case this is the case. Has anyone else come across this though, Google showing different versions of the name in different languages based on citation confusion...?
- I thought that there was a 2nd listing that might've merged, but I can only find one version via Google Map Maker, so I don't think there's a duplicate in play...

Thoughts and suggestions welcome. Many thanks in advance! :-)
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Steve Morgan

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Here's an interesting one... I just had an email from a citation source (a business directory) in the UK accusing me of hanging up on them during a sales call - probably an upsell of a free listing. The email is quite unfriendly but also guilt-trips me for not taking it further. The thing is: I never spoke to the guy. Either he spoke to my client and/or one of his employees - who hung up on him - or he has us mixed up with another business. I've not spoken to my client about it yet.

So... What would you do? Would you let it go, or make a complaint? I might be able to wrangle a free upgrade... ;-) In all seriousness though, on the one hand I don't want to sour relations with my client (they're the priority), but at the same time, he's going to go around thinking our business has been unfriendly, plus my full name is against it...

Just curious to know what you lot would do in the same situation.
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Max Minzer's profile photoTim Capper's profile photoSteve Morgan's profile photo
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Update: my client did speak to him and hang up on him, which he does feel bad about, but thinks that the response (especially its tone and the fact that I've inadvertently gotten the blame) is uncalled for. I'm asking him if he wants to let it go or take it further.
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Steve Morgan

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New on SEOno - Struggling for good images for your blog posts? Use Prisma App...
A few days ago I caught a tweet by @tombeardshaw showing a painting-style image of his usual avatar head-shot: pic.twitter.com/B5qsASdPvN — Tom Beardshaw (@tombeardshaw) July 8, 2016 I was really i…
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Steve Morgan

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New on SEOno - Info, slides, a photo and quite possibly a podcast link (coming soon!) for my #brightonSEO talk:
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Steve Morgan

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New on SEOno - Ok, ya got me... I only wrote this because I didn't think I'd have a blog post ready this month. But even though I did in the end, I thought I'd go ahead and publish this anyway - to make a point.
When I set up this blog over five years ago, my personal goal was to aim to publish at least one post per month. With the exception of one month early on (February 2012, when I took a brief hiatus)…
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Steve Morgan

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My latest post for +State of Digital - How can we (as SEO freelancers/agencies) work better with clients and in-house teams, especially when it comes to the link building side of things...?
Doing SEO in an entirely outsourced capacity is getting harder - especially with link building. I share my tips and tools for collaborating with clients.
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Tickets for the next Cardiff SEO Meet event on Thursday 18th August have just been released!
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Steve Morgan

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Did anyone notice any dramatic changes to their clients' Map rankings last Thu/Fri (c. 14-15th)? Looks like a client of mine might've recovered from what I predicted to be a type of GMB penalty last Thursday, so I was wondering if it was tied to a new Pigeon update or something similar. Cheers!
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Arthur Morehead's profile photoSara Jones's profile photoSteve Morgan's profile photo
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UPDATE: +Sara Jones and I have been chatting via email outside of this thread and it looks like it might be something to do with how Google handles the address of GMB listings. You know how sometimes you try and change the address manually and Google automatically changes it what they think is best (based on their data)?

Funnily enough she had my client in her BrightLocal account (as I asked for her help on it way back when) and BL sent an auto-notification that the address had been changed on the GMB listing - bearing in mind that I didn't change it. Google used to automatically insert an old name for the county ("South Glamorgan"; it's just "Cardiff" these days) as some very old citations contained this, but as of Thursday 14th, it's omitted the county and just shows the 1st address line, city and postcode instead.

So instead of...

Business Name
123 High Street
Cardiff
South Glamorgan
CF10 1AA

...It now says...

Business Name
123 High Street
Cardiff
CF10 1AA

This could be very specific change affecting Wales, as our counties have changed a few times over the last few decades (it makes citation editing a nightmare!) - but I'd be interested to know if it's affected anyone else in the UK or beyond, and that you think it might be the same issue? Sounds like it's affected people in the US (from what +Julie B is saying) but perhaps that's a different issue...?
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New on SEOno - Some link builders only aim for sites that have a minimum DA (Domain Authority) of a certain number. I argue why this is a counterproductive approach...
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Rock music and SEO fanatic.
Education
  • Lancaster University
    Media & Cultural Studies, 2004 - 2007
Basic Information
Gender
Male
Looking for
Networking
Work
Occupation
Online marketing, SEO & PPC.
Employment
  • Morgan Online Marketing
    Freelance SEO, 2013 - present
  • Box UK
    SEO Strategist, 2012 - 2013
  • Liberty Marketing
    Senior SEO Account Manager, 2011 - 2012
  • Confused.com
    Digital Marketing Executive, 2010 - 2011
  • Liberty Marketing
    SEO Specialist, 2009 - 2010
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Cardiff
Previously
Leicester - Lancaster, UK
Links
I recently hired Owain of Tree Top for a small project and wasn't disappointed - I'd happily recommend him.
Public - 8 months ago
reviewed 8 months ago
I hired Harding Evans to help me to give advice relating to a money claim, after a client unfortunately refused to pay a few invoices I was owed. I was really impressed with Nicola and William's advice as well as their willingness to help and to make sure that I fully understood the legalese involved. I wouldn't hesitate to use HE again or to refer them in - in fact I have already do so.
Public - 8 months ago
reviewed 8 months ago
BPU Accountants were recommended to me by my parents, who have been working with them for years. I'd just started my own business and wanted to appoint an accountant who could help me with my tax return and could also answer any questions that I had, as I was new to self-employment and knew very little about tax issues. Dealing first with Martin and then Adam, I was not disappointed - no question was too small, and often they would reply to me on the same day, within a matter of hours. I found them to be very approachable and friendly, which is important when you're dealing with something so important. I'd happily recommend them to anyone in Cardiff/South Wales who's looking for an accountant - I'm looking forward to continuing to work with them over the coming years.
• • •
Public - a year ago
reviewed a year ago
I've been a member of Welsh ICE for over a year, pretty much since starting my own business. ICE has been a massive help to me: opening up business funding, getting support from their mentoring scheme, networking with fellow members (resulting in a fair few new clients/projects), using their meeting rooms and having an official office address that I can use on business cards. It's more than just office space - and it beats working from home...! Also, living in the north of Cardiff, it's such an easy commute - it's quicker than heading into the centre of Cardiff from where I am. I really recommend it. If anyone I know goes self-employed, I let them know about ICE straight away.
• • •
Public - 2 years ago
reviewed 2 years ago
10 reviews
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The food was nice but the place is unclean and unhygienic: the highchair for the baby had old food glued onto it; there was food stuck to the menus on our tables; there was food stuck to the wall(?!) where we were sat; and worst of all, there were two hairs in my food, one of which was curly and either looked like a chest hair or something worse. Absolutely vile.
Public - a year ago
reviewed a year ago
Best live music venue ever. Period.
Public - a year ago
reviewed a year ago
Seen a few bands here - it's a great venue. Nice, friendly atmosphere and staff. I just wish we had an equivalent in Cardiff!
Public - 2 years ago
reviewed 2 years ago