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Steve Morgan
Works at Morgan Online Marketing
Attended Lancaster University
Lives in Cardiff
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Steve Morgan

■ Other Discussions & Help  - 
 
Here's an interesting one... I just had an email from a citation source (a business directory) in the UK accusing me of hanging up on them during a sales call - probably an upsell of a free listing. The email is quite unfriendly but also guilt-trips me for not taking it further. The thing is: I never spoke to the guy. Either he spoke to my client and/or one of his employees - who hung up on him - or he has us mixed up with another business. I've not spoken to my client about it yet.

So... What would you do? Would you let it go, or make a complaint? I might be able to wrangle a free upgrade... ;-) In all seriousness though, on the one hand I don't want to sour relations with my client (they're the priority), but at the same time, he's going to go around thinking our business has been unfriendly, plus my full name is against it...

Just curious to know what you lot would do in the same situation.
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Update: my client did speak to him and hang up on him, which he does feel bad about, but thinks that the response (especially its tone and the fact that I've inadvertently gotten the blame) is uncalled for. I'm asking him if he wants to let it go or take it further.
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Steve Morgan

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New on SEOno - Struggling for good images for your blog posts? Use Prisma App...
A few days ago I caught a tweet by @tombeardshaw showing a painting-style image of his usual avatar head-shot: pic.twitter.com/B5qsASdPvN — Tom Beardshaw (@tombeardshaw) July 8, 2016 I was really i…
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Steve Morgan

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Cardiff SEO Meet #2 has just been announced, with talks from +Andrew Isidoro & +Sara Jones:
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Steve Morgan

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Sorry if this is old news, but has Google killed GMB phone support? Can't find it for the life of me. What's the situation? Thanks!
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Ben Walsh's profile photoTony Wang's profile photoColan Nielsen's profile photoAustin Lund's profile photo
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Here is the latest message I received from @GoogleSmallBiz:

"Hey there, Austin!

Thank you so much for your continued patience with the delayed responses. I'm glad to see your issues have been resolved.

If you need further assistance with anything in the future, please send me a direct message to our new Twitter handle @GoogleMyBiz.

Cheers,
Jared

Jun 9"

Looks like @GoogleMyBiz is the way to go now.
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Steve Morgan

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New on SEOno - A quick #Twitter discovery...
Twitter addict? Personal branding important to you? Then this might be of interest… I made a cool discovery the other day. You can use returns in your Twitter bio, which some third-party apps…
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Steve Morgan

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New on SEOno - Over the past year I submitted a campaign that I worked on to five different awards organisations... Here's what I learnt along the way and thought about the whole process:
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Steve Morgan

■ Other Discussions & Help  - 
 
Did anyone notice any dramatic changes to their clients' Map rankings last Thu/Fri (c. 14-15th)? Looks like a client of mine might've recovered from what I predicted to be a type of GMB penalty last Thursday, so I was wondering if it was tied to a new Pigeon update or something similar. Cheers!
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Arthur Morehead's profile photoSara Jones's profile photoSteve Morgan's profile photo
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UPDATE: +Sara Jones and I have been chatting via email outside of this thread and it looks like it might be something to do with how Google handles the address of GMB listings. You know how sometimes you try and change the address manually and Google automatically changes it what they think is best (based on their data)?

Funnily enough she had my client in her BrightLocal account (as I asked for her help on it way back when) and BL sent an auto-notification that the address had been changed on the GMB listing - bearing in mind that I didn't change it. Google used to automatically insert an old name for the county ("South Glamorgan"; it's just "Cardiff" these days) as some very old citations contained this, but as of Thursday 14th, it's omitted the county and just shows the 1st address line, city and postcode instead.

So instead of...

Business Name
123 High Street
Cardiff
South Glamorgan
CF10 1AA

...It now says...

Business Name
123 High Street
Cardiff
CF10 1AA

This could be very specific change affecting Wales, as our counties have changed a few times over the last few decades (it makes citation editing a nightmare!) - but I'd be interested to know if it's affected anyone else in the UK or beyond, and that you think it might be the same issue? Sounds like it's affected people in the US (from what +Julie B is saying) but perhaps that's a different issue...?
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Steve Morgan

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New on SEOno - Some link builders only aim for sites that have a minimum DA (Domain Authority) of a certain number. I argue why this is a counterproductive approach...
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Steve Morgan

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My latest post for +State of Digital - What can we learn from a 'link nirvana' client, a client who can obtain inbound links with relative ease...?
A small minority of businesses achieve 'link nirvana', whereby they can obtain natural, high quality inbound links with ease. What can we learn from them?
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New on SEOno - Remember to routinely check old guest posts that you've previously published for any new comments, especially those that might be considered a little bit troll-y...
If you’re doing SEO, you’re probably doing link building, and if you’re doing link building, you might be doing guest blogging as a tactic. Despite Google saying that it’s d…
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Steve Morgan

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If you missed Cardiff SEO Meet last week then fear not - you can watch the talks from Prabhat Shah, +Jess Spate and +Jonathan Walker right here:
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Steve Morgan

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My latest post for +State of Digital - How many clients is too many clients? Is there a magic number? I look at data from recent surveys and give the pros and cons of having too many vs. having too few...
A freelancer's thoughts on the pros and cons on having too many (or too few) clients, with graphs and data from various industry studies.
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Have him in circles
820 people
Indrani Majumdar's profile photo
Karolin Schulze's profile photo
Harvest Creative Media's profile photo
Michelle Stinson Ross's profile photo
Andre Nailui's profile photo
S.D. SEO Services's profile photo
Deepak Jha's profile photo
Peter Rowlands's profile photo
Emily O'Brien's profile photo
Work
Occupation
Online marketing, SEO & PPC.
Employment
  • Morgan Online Marketing
    Freelance SEO, 2013 - present
  • Box UK
    SEO Strategist, 2012 - 2013
  • Liberty Marketing
    Senior SEO Account Manager, 2011 - 2012
  • Confused.com
    Digital Marketing Executive, 2010 - 2011
  • Liberty Marketing
    SEO Specialist, 2009 - 2010
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Cardiff
Previously
Leicester - Lancaster, UK
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Tagline
Rock music and SEO fanatic.
Education
  • Lancaster University
    Media & Cultural Studies, 2004 - 2007
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Male
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Networking
I recently hired Owain of Tree Top for a small project and wasn't disappointed - I'd happily recommend him.
Public - 6 months ago
reviewed 6 months ago
I hired Harding Evans to help me to give advice relating to a money claim, after a client unfortunately refused to pay a few invoices I was owed. I was really impressed with Nicola and William's advice as well as their willingness to help and to make sure that I fully understood the legalese involved. I wouldn't hesitate to use HE again or to refer them in - in fact I have already do so.
Public - 6 months ago
reviewed 6 months ago
BPU Accountants were recommended to me by my parents, who have been working with them for years. I'd just started my own business and wanted to appoint an accountant who could help me with my tax return and could also answer any questions that I had, as I was new to self-employment and knew very little about tax issues. Dealing first with Martin and then Adam, I was not disappointed - no question was too small, and often they would reply to me on the same day, within a matter of hours. I found them to be very approachable and friendly, which is important when you're dealing with something so important. I'd happily recommend them to anyone in Cardiff/South Wales who's looking for an accountant - I'm looking forward to continuing to work with them over the coming years.
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Public - a year ago
reviewed a year ago
I've been a member of Welsh ICE for over a year, pretty much since starting my own business. ICE has been a massive help to me: opening up business funding, getting support from their mentoring scheme, networking with fellow members (resulting in a fair few new clients/projects), using their meeting rooms and having an official office address that I can use on business cards. It's more than just office space - and it beats working from home...! Also, living in the north of Cardiff, it's such an easy commute - it's quicker than heading into the centre of Cardiff from where I am. I really recommend it. If anyone I know goes self-employed, I let them know about ICE straight away.
• • •
Public - 2 years ago
reviewed 2 years ago
10 reviews
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The food was nice but the place is unclean and unhygienic: the highchair for the baby had old food glued onto it; there was food stuck to the menus on our tables; there was food stuck to the wall(?!) where we were sat; and worst of all, there were two hairs in my food, one of which was curly and either looked like a chest hair or something worse. Absolutely vile.
Public - 10 months ago
reviewed 10 months ago
Best live music venue ever. Period.
Public - a year ago
reviewed a year ago
Seen a few bands here - it's a great venue. Nice, friendly atmosphere and staff. I just wish we had an equivalent in Cardiff!
Public - 2 years ago
reviewed 2 years ago