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Stephen Slaughter
Works at CA Inc.
474 followers|2,987 views
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Have him in circles
474 people
Cyndi Smith's profile photo
Charlie Isaacs's profile photo
Opartya Hopkins's profile photo
Lance Sankey's profile photo
diostratos's profile photo
Chuck Jackson's profile photo
Sarah Kettell's profile photo
Sipoo Sharma's profile photo
Anastasia Vasina's profile photo
Work
Occupation
Support Engineer
Skills
Debugging Software
Employment
  • CA Inc.
    Support Engineer, 2013 - present
    *Provide omni-channel consultation to debug customer problems. *Utilize communication skills to provide world-class support to CA Technologies customers. *Understand the problem reported by the customer and reproduce it locally in CA Technologies' lab. *Document problems accurately and completely, their solutions and defects. *Investigate and provide workarounds where applicable. *Work with other teams within Support as required. *Manage workload efficiently while being able to resolve time-critical situations professionally. *Learn the technologies required for supporting CA Technologies products. *Create Knowledge Base articles (solutions/FAQs) that provide repeat value to CA Technologies customers.
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Other profiles
Story
Tagline
Your friendly neighborhood Support Hero.
Introduction
I help customers debug problems with enterprise software products.
Basic Information
Gender
Male
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