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Stephen Nicholson
83 followers -
Business Process Improvement Consultant; ISO Quality Safety Environment Auditor
Business Process Improvement Consultant; ISO Quality Safety Environment Auditor

83 followers
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Customer perception is only a part of the equation - it needs to be matched by the company's recognition of a genuine opportunity.
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Getting smart about processes

Some interesting thoughts here from JimSinur

Can we base the evaluation of business processes on the measures we use for evaluating the performance of people?


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