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Stephen Daniels
Works at ERCOT
Attended University of Texas at Austin
Lives in Round Rock
252 followers|812,866 views
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Stephen Daniels

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Rob Gould's profile photo
 
Great time of the year to be in Rome. Great pics...thanks for sharing.
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Seriously, Chrome, go home, you are drunk.
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Holy fuck. It took me a couple tries to place mas fajitas. Damn.
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Take ~30 minutes and watch this: 
The controversial Patriot Act's Section 215 expires this June, and John Oliver would like you to know it. The HBO comedian took a deep dive into government surveillance programs on his show this...
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Stephen Daniels

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Hey, +Rob Gould, do you read Der Spiegel?  I read this translation and critique by +Jeff Jarvis and, knowing your utilization of Google and general technical acumen, I was curious of your take.

https://medium.com/change-objects/translated-the-world-government-how-silicon-valley-controls-our-future-59f6ccfcc27e
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Thanks for the forward, +Stephen Daniels​. I don't often read Spiegel... As I prefer Stern... But I'll give it a browse. As most Germans are very protective of their personal sphere, yet love technology, it may be interesting.

Ps: Spiegel articles are some of the longest and hardest to read... Even for educated Germans (like my wife) 
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Stephen Daniels

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Just another day at ERCOT.
Wind provided 40 percent of Texas’s electricity for 17 straight hours one windy day in December
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It is a rarity that +Google let's me down but you really underachieve on direct customer service for the Google Store.

I made a mistake on a device order and your shipping was quick enough that I was unable to cancel the order. You were helpful the first time I called and let me know I should just refuse delivery on the package and it would be sent back to you and a refund would processed within 14 days. So I did.

The phone arrived back with you on November 3rd. I called a couple of days later to make sure it had been received and you confirmed it had I should receive a refund in no more than 14 days.

So, about 14 days after you received the phone (and with no refund) I called again and was assured it would be there very soon. Then I called today and was told, "No, no one has clicked on the 'Process Refund' button. I just did that for you so you should receive your refund in no more than 14 days."

I asked if there was any way to expedite since you had the phone back 21 days and it still required a call from me to initiate the refund. No, I was told, process is process and it will take as long as the banks take. Understandable, but not OK. In an attempt to make me feel better, the rep on the phone looked at the history, saw that I had called a couple of times, and provided feedback to the previous reps who had not clicked the refund button. That's it.

Next was the obligatory, "Is there anything else I can do for you today?" -- "Umm, you could get my money to me sooner."

Crickets, of course. I know process is process. I use that excuse all the time. That doesn't make the situation any better. If you are bound by process you should look for other ways to ensure your customer is satisfied. Unfortunately, I think you have hit the point where your response is, "We are Google. Many of the technology comforts in your life revolve around us. It's not like you have somewhere else to go for all this, right?"

The truth is, Yes, there are other places I could go for all this. For instance, I could:
- Stop using #ProjectFi and move back to Verizon (I know, gross, but it cost me about the same and Verizon's coverage is better.)
- Get an iPhone. I have been an +Android user since the original Motorola Droid and Apple is probably a worse choice for me in almost every way, but it's an option.
- Migrate the 1000s of documents I have on +Google Drive to OneDrive
- Move the 10000s of photos to...OK, I might consider leaving some of these services but probably not +Google Photos.

You get the point. My online existence revolves around Google products, both free and paid. I am not accustomed to being disappointed by you (I have mostly gotten over the deaths of Wave and Reader) but this sucks. Do better.
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PS - I ordered something from +Amazon.com last week. It was three days late getting here. I called after two days and they said if it wasn't there that day to call back and I would get a refund. So I call back today and they say they will process the refund. THIRTY MINUTES LATER the money is back in my account. Not 14 days. Not 3-5 days. 30 minutes.
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Yes, I saw this earlier. This should take their already awesome Security Suite to the next level.
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Pizza, candy, and a nice walk around downtown Round Rock. Is Main Street growing up?
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Government is broken. Republicans, Democrats, Congress, Executive. Broken. Corporations wrote #TPP & the public can't read it. Awesome. http://goo.gl/5gBsTB
The administration argues that it hasn't made the deal public to protect the status of the sensitive, ongoing negotiations.
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Sad to see GigaOm go but +Mathew Ingram and the other writers should land on their feet.  Loved what they did there.
Last week, the place I’ve called my online home for over five years — a site that has been one of the leading tech blogs ever since my friend Om Malik started it in the Starbucks at the corner of Clay and Battery in San Francisco in 2006 — suddenly shut down. Gigaom was always more than just a job for me, and its ending has hit me like the sudden death of a close friend. Like many of my former colleagues, I am still trying to process all of the f...
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Paul C
 
Big loss of competition in top tier analysis. They published a superb IaaS analysis. Great template for vendor scoring against compute, storage and network capabilities.
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Communities
6 communities
Story
Tagline
Working with smart people to build great tools. Software is grand.
Introduction
Trying very hard to learn everyday.  Seeking opportunities to engage, listen, and work with others to make things a little better everyday.
Education
  • University of Texas at Austin
    Mathematics, 1990 - 1994
Basic Information
Gender
Male
Birthday
October 20
Relationship
Married
Work
Occupation
Technology and Strategy
Skills
Dad.
Employment
  • ERCOT
    Director, Application Development, 2012 - present
  • HigherTech
    Consultant, 2011 - 2012
  • iTeres Group
    VP, Consulting, 2009 - 2011
  • Dell
    Sr Mgr, I/T, 2005 - 2009
  • MetaBridge
    Director, Consulting, 2003 - 2005
  • TSC
    Senior Principal, 1999 - 2003
  • BearingPoint
    Manager, 1997 - 1999
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Round Rock
Previously
Jayton - Lewisville, TX - Tulsa, OK
Stephen Daniels's +1's are the things they like, agree with, or want to recommend.
Motorola Skip™ Setup
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You want your Moto X to be protected, but entering a PIN thirty times a day gets old. That’s why Moto X works with Motorola Skip(TM), a smal

Disturbing Sales Tactics – and More – at Dr. William Boothe’s “Boothe Ey...
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The Boothe Eye Care & Laser Center in Plano, Texas advertises constantly on the radio in the Dallas area about Dr. Boothe being the "world's

Today is my birthday
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Today I’m one year older. My hair is a little grayer, the corners of my mouth a little bit more wrinkled when I smile. I’m not too proud to

How To Fix Obamacare - Feld Thoughts
www.feld.com

Now that our federal government is back at work and the short term debt ceiling thing is resolved, it should be no surprise that the news cy

Makeover
12book13.blogspot.com

Hey. So, as you can tell, I did give the blog a new makeover. I just... It got boring without any comments. If you like seeing my blog, COMM

iControl OpenHome
market.android.com

The iControl Security, Monitoring and Automation app can be used to remotely access your iControl Touchscreen.You can: - View your overall s

NSA attains the Holy Grail of spying, decodes vast swaths of Internet tr...
feeds.arstechnica.com

Supercomputers, trickery, court orders, and persuasion defeat widely used crypto.

CSC buys Infochimps and its big data platform
feedproxy.google.com

Summary: IT services and consulting specialist CSC has acquired Infochimps, a startup that sells a big data query and processing platform. I

Lavabit, email service Snowden reportedly used, abruptly shuts down
boingboing.net

Remember when word circulated that Edward Snowden was using Lavabit, an email service that purports to provide better privacy and security f

VMware to take on Splunk in managing log data big and small
feedproxy.google.com

Summary: VMware sees an opportunity to help customers get a hold on unstructured data to understand what’s going on with their infrastructur

Hangouts (replaces Talk)
market.android.com

Hangouts brings one-on-one and group conversations to life with photos, emoji, and video calls for free. Connect with friends across compute

Cowards
uncrunched.com

Will not one tech CEO stand up and tell the truth? The NSA story of the secret assassination of the Fourth Amendment continues to unfold. To

The new building blocks for IT: OpenStack, continuous delivery, and devops
pro.gigaom.com

The key building blocks of a modern IT organization include a highly flexible infrastructure, an automated software delivery life cycle, and

Google Search
market.android.com

Google Search app for Android: The fastest, easiest way to find what you need on the web and on your device.* Quickly search the web and you

The Verge
www.theverge.com

The Verge is a technology-focused news publication founded in 2011 by Joshua Topolsky and Marty Moe in partnership with Vox Media and its CE

The Verge
theverge.com

The Verge is the ultimate source for gadget and technology news and reviews. The site launches Fall 2011. Don't miss it!

Exclusive: Matias Duarte on the philosophy of Android, and an in-depth l...
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This is my next… Home; Editors. Joshua Topolsky; Nilay Patel; Paul Miller; Laura June; Joanna Stern; Chris Ziegler; Ross Miller; Thomas Rick

Path - Apps on Android Market
market.android.com

Path is the Smart Journal that helps you share life with the ones you love. You can share your thoughts, the music you’re listening to, wher

Nexus S – The new Android phone from Google
www.google.com

Nexus S is the newest Android phone from Google. With Gingerbread, fast just got faster.

Great ingredients and toppings. Beautiful building with great patio.
Public - 3 weeks ago
reviewed 3 weeks ago
Ok
Public - 7 months ago
reviewed 7 months ago
Great rooms and service. Location is excellent.
Public - 9 months ago
reviewed 9 months ago
16 reviews
Map
Map
Map
Public - 4 months ago
reviewed 4 months ago
This is my favorite Chinese BBQ in Austin. Good stuff on the menu and some great stuff off of it, as well. When I worked near North Lamar we made it in for lunch once a week.
Food: Very GoodDecor: GoodService: Very Good
Public - 3 years ago
reviewed 3 years ago