- ERCOTDirector, Application Development, 2012 - present
- HigherTechConsultant, 2011 - 2012
- iTeres GroupVP, Consulting, 2009 - 2011
- DellSr Mgr, I/T, 2005 - 2009
- MetaBridgeDirector, Consulting, 2003 - 2005
- TSCSenior Principal, 1999 - 2003
- BearingPointManager, 1997 - 1999
- University of Texas at AustinMathematics, 1990 - 1994
Ps: Spiegel articles are some of the longest and hardest to read... Even for educated Germans (like my wife)
I took it out of the box and two screws fell in my lap. Uh oh. I set them to the side and tried to plug the computer in. Amber light, no amber light, amber light, no amber light...you get the picture. Every time I moved the computer of the power cord, the computer shorted and shut off. I thought maybe it was related to the lose bottom because of the screws. I put the screws in (on hole remained empty because the screw was missing completely.
After putting the screws in and tightening the other screws (they were all lose, several close to falling out), I tried again. Same result. Called tech support. No help. Their counsel - call direct sales, we can't do anything for you. I called telesales and they said I would have to return it. I had a product that arrived defective and the only option I was given was to return the product (2-3 days including up to two days to get the email with the RMA) and wait 5-7 days to credit me back.
The product arrived defective. You should have refunded my money immediately. You should have offered to expedite cross-ship a replacement. There were many things you could have done. Instead, the answer I received was, "This is the only option available to you."
Thanks for the great customer service.
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