- ERCOTDirector, Application Development, 2012 - present
- HigherTechConsultant, 2011 - 2012
- iTeres GroupVP, Consulting, 2009 - 2011
- DellSr Mgr, I/T, 2005 - 2009
- MetaBridgeDirector, Consulting, 2003 - 2005
- TSCSenior Principal, 1999 - 2003
- BearingPointManager, 1997 - 1999
- University of Texas at AustinMathematics, 1990 - 1994
I noticed the $8 increase on my bill today so, of course, I called you. I was told, "This is just a part of our price increases for 2014. As you know, we have to pay for the channels you subscribe to, the providers raised our prices, so we raised your prices."
That sucks, but, fair enough. The fact that you hold us hostage and let agreements lapse so that we are without certain channels for months should be punishment enough. But, no, you also passed along the cost after depriving us of the service. Great job.
Then, I noticed my HBO went up. More passing along those costs. But, hey, as long as you maintain your margins, it is all good.
Here is where it gets silly. You increased you DVR service fee then had your 'customer service' (you have, possibly, the loosest definition of customer service I have seen) rep tell me, "That is because all the channels also raised our prices that we pay to let you record shows. That is just money we have to pay the channels so that you can record their programming."
Really? that seems pretty shady. You also said you warned me on my bill and in an email. I can't find any mention of any increases in either of those. I really like your hardware and I hate change but you make it damn hard to be loyal. I guess we will have to see what happens with our relationship but my feelings are hurt.
I have always tried to find the small victories and even more in the last few years. Keeping perspective on finding the positives rather than looking for the problems. This little phrase just seemed to sum it up perfectly today.
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