Response from the owner - 3 years ago
Thank you, David, for your feedback. We would like to clarify a couple of points, however. There were considerable changes and additions to the original scope of work – all of which were requested and approved by the parties involved, viz. the coop, the project engineers and BC Housing – and these had an impact on both budget and the construction schedule. None of these changes was initiated by Steelhead Contracting. We are very disappointed that you feel our service was subpar, as we received positive feedback from all involved, and we try hard to exceed all our clients’ expectations. As the project was completed over a year ago, and your review is fairly recent, we suspect your comments were related to the issue with your gate. If this is the case, you are aware that the engineers have confirmed that the damage is not a deficiency but rather the result of mistreatment of the gate. Please feel free to contact us directly if you wish to discuss this further.