Response from the owner - a year ago
Hi Rob. Thanks for your message. You're right that many of our clients comment on their purchase experience as that's usually their first point of contact with Square One. That said; you can find reviews about the clients' claims experience with Square One on our website. Here's a link that will take you directly to the claims reviews: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Rob, we are committed to handling claims both fairly and quickly. I would suggest that the review on Google+ is the exception, not the rule. I know past performance isn't always an indicate of future performance, but this team has a track record of outstanding claims service. Under my leadership, the insurance division of the local auto club was recognized by J.D. Power and Associates as having the highest in customer satisfaction among home insurance providers in Canada. And, it was recognized as having the highest claims satisfaction levels in British Columbia. Further to that, I am personally available to assist with, and review, claims as needed or requested by clients. Rob, I hope that answers your questions. If not, please feel free to contact me directly by email me at firstname.lastname@example.org. Regards, Daniel Mirkovic, President + CEO.