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Spectos GmbH
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26 followers
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Did you know that Spectos is also on GreenBook, the most trusted plaform for buyers of market research solutions? 

Visit us on #GreenBook to learn more about what all we have to offer. 
#marketresearch   #marketresearchprovider  

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Don't wait before it's too late! Interested in collecting customer feedback before customers even head for the door? Find out how to react to a customer experience (and turn the negative encounters around) right away with new, on-site feedback technology: 
#customerexperience  #customerfeedback

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We completely agree with this author's post and are happy to provide companies with the data they need to improve customer satisfaction and hopefully score them a spot on the next publication of excellent customer service examples.

Great job, #amazon , #gillette , #frontierairlines , and #ritzcarlton !
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Things will go wrong. Products will break. That part is inevitable. But by showing customers that you’re willing to go the extra mile to fix your mistakes, you’ll be able to retain their business and impress with your customer service. Agree? #customerexperience #customerservice

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In einer derart umsatzstarken Branche wie der Systemgastronomie, in der die Topverdiener einen jährlichen Umsatz von mehreren Milliarden erwirtschaften, steht mehr als nur viel auf dem Spiel. Bei den massiven Erfolgsaussichten kommt es also wenig…

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Enterprise Feedback Management for Franchises in the Fast-Thinking Fast Food Industry The stakes are high: with many franchises in the foodservice industry earning billions of dollars per year, the business is extremely lucrative to say the least.…

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Increasingly, companies rely on delivering outstanding customer experience as a mean of differentiating themselves from their competition. It makes sense as a customer, you’re much more likely to want to deal with a company that delivers a great…

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Buzzwords 101 – Multichannel VS Omnichannel “Multichannel” and “omnichannel” are industry buzzwords that are used and abused just like the coffee maker in your office or, if you don’t have a coffee maker or an office, it’s the same as going to a Starbucks…

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The possibilities of using RFID technology in the retail industry are endless. Learn more in our new blog article! http://ow.ly/OdqiT

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The nervous back and forth glance between a nearly illegible shopping list (note to self: pick up a pen more often) and empty supermarket shelves is something many of us know too well. The first reaction to not finding an item is always one of denial, the…

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The eCommerce industry is a highly competitive environment, and staying on top of the game requires delivering a consistently great customer experience throughout the entire website. The eCommerce business is highly data-driven by nature, with information…
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