We finally heard back from them Feb. 2.2015. Apparently there is a techincal issue with thier software that they are working on. Eventually, they might straighten in out. However, in the meantime we we have lost business from some persons seeing that bad and BOGUS review front and center on the map card. Here is the response we got from them today:
"This is Adrienne from Google My Business. Hope you are having a great day!
After investigating your problem, we've found that it is being caused by a technical issue and our engineers are pursuing a resolution. At this time, they do not have an estimate on when the issue will be resolved, but please know that they are actively working on improving the Google Maps and Google+ Local experience for our users.
Thank you for your patience and understanding. Feel free to respond to this email for any updates - it'll come straight back to me!
Thanks and have a great day!
Adrienne at Google"
I'm sure Adrienne is very nice but this is getting ridiculous. Has anyone else experienced a similiar issue?
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