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Smoke Customer Care Solutions
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40 followers
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Smoke Customer Care Solutions's posts

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Customer experience is not an optional add on. It’s the precursor to real success. 
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Our CEO Andrew Cook and CTO Andrew Burns are never idle when it comes to innovative software and they’re getting the recognition too. They’ve been selected as one of Africa’s top five Innotribe Startup Challenge finalists! We’d like to wish them luck for the #ISCSingapore regionals this week:

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We have made it onto the FNB Business Innovation Awards 2015 shortlist. “The remaining candidates have demonstrated exceptional innovation and remarkable potential to scale their enterprises,” says Michael Vacy-Lyle, CEO of FNB Business: http://bit.ly/1LkOYMj 
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Why are travel companies still focusing on acquiring new customers when creating engaging customer experiences ensures travellers become more loyal? After all, travel is all about experiences: http://www.travolution.co.uk/articles/2015/05/13/12040/tds2015-avoid-unsustainable-acquisition-costs-by-prioritising-customer-experience.html
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The 2015 Dimension Data Global Contact Centre Benchmarking Report shows customer service will move to digital channels such as web chat, social media, email, and self-service options. Is your call centre ready for the transition? Contact us to learn how we can help with multichannel feedback. http://it-online.co.za/2015/05/13/outsource-customer-management/
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How important is customer experience to your business? It should be tops when 44% of urban consumers in South Africa says experiences are more important than possessions: http://www.mediaupdate.co.za/News/Article/78532/Sales-growth-demands-great-customer-experiences-not-just-great-products
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Too many companies focus on pushing their agents to handle more calls while reducing handling times when they should be focused on measuring how their agents can improve the customer experience. 
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Price and product aren’t weapons against competition anymore. Customer experience is the only factor determining whether retailers are heading toward extinction or exponential growth. These trends tell all: 

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Is it any surprise that banks are sinking when they don’t know how to look after their customers? We don’t need a report to confirm that banks need to turn their focus to customer experience, and fast: 

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If your business is sinking itself because you can’t get customer service right, let us know. We’ve got the cure! : http://smokeccs.com/contact-us#.VUCnfiGqqko 
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