I've always been a big fan of +Google
. I'm an early adopter of their tech, and have always touted them to everyone I see. I did the math once, and I've written over a million words on Chromebooks. I was so impressed with them, I went all in and bought a Pixel in November. And I've been so impressed with it, that I was already thinking about the Pixel-C for travel, and I've been really eyeing the Nexus 6P for my next phone.
But that Pixel purchase... HUGE MISTAKE. Fifty-seven days after it was delivered, my thousand dollar machine started making a weird noise. They had me check guest accounts, disable this and that, and finally, I did a powerwash. Still get the noise.
Two day of tech support later, they still had no idea what it was and told me to take a video of it and email it to them. No, it must be a video. An audio clip just won't do. We have to
KNOW it's coming from YOUR machine
. Fine, great, I'll handle it.
Except the attachment size for a file on Gmail is 30mb. Do you have any idea how short a video has to be to stay under 30mb. That didn't work. So I emailed them a link to sound on my drive. Here it is... https://goo.gl/pDD2Qv
Listen closely. There's either a kitten or a cricket. that purrs or chirps every five seconds, inside my wonderful, two-month-old, thousand dollar, supposed to be virtually silent, Chromebook Pixel.
Anyway, after a dozen phone calls with them, they are finally sending me a refurbished
replacement for my two-month-old thousand dollar Chromebook.
And those other two Chromebooks in the house... the two-year-old Acer, and the one-year-old ASUS? Oh them? They are just fine. Alex and Lorelle love them. We've never had a problem with them, I just wanted to upgrade, even though loved ones rolled their eyes and said, "Don't do it."
Now let me ask you...
What do you think the chances are of me ever
buying a Google branded product again?