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Simplicity Sofas

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Jenny,
Thanks for reaching out.  Everything with the sofa went swimmingly, my husband and I put it together in less than 15 minutes so that was great.  I was even able to carry most of the parts up 2 flights of stairs on my own (my husband was at work, so couldn't help, didn't want you to think he was being mean).  I will definitely send some pictures once the room it is in is clean up a bit.  Cheers!
Kind regards,
Heather
Crown Point IN
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Edward March's profile photo
 
We ordered furniture from Simplicity Sofas. Loved the customer service and were very excited. When we were putting the furniture together this is what we found. We hesitated posting this but after talking with a friend of my husbands who was a wood worker and showing him images....well discovered it was some sort of wood eating bug. If anyone else has purchased their furniture I would sure look and make sure this is not happening to you. He said the bugs could spread all over your house and eat everything made of wood.
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Hi Jenny,
I'll get you a better photo and post a review when time allows, but wanted you to know in the meantime that our Simplicity furniture arrived and (as you know) is beautiful. I can't wait for the rest of the family to arrive and enjoy it.
The Orion delivery was smooth and organized, and I really appreciate all YOUR help with this process. And please convey my gratitude and admiration to Mr Diaz...what a beautiful job he did!
All the best,
Annelisa
Portland, OR
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Just unpacked it today. It was an easy "put together" and it looks and feels marvelous. Love, love the fabric. So does Maya...
Carol M.
Loredo TX
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Edward March's profile photo
 
We ordered furniture from Simplicity Sofas. Loved the customer service and were very excited. When we were putting the furniture together this is what we found. We hesitated posting this but after talking with a friend of my husbands who was a wood worker and showing him images....well discovered it was some sort of wood eating bug. If anyone else has purchased their furniture I would sure look and make sure this is not happening to you. He said the bugs could spread all over your house and eat everything made of wood.
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Simplicity Sofas

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Check out our NEW leg options!
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Simplicity Sofas

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Looking for a small sectional? These measure only
58" x 81" x 32" d x 35" h
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ARE YOU THINKING ABOUT DOWNSIZING?
All you hear these days are the many downsizing to Smaller Homes, Condos, Full Time RV'ing and Tiny Houses. If you're looking for a Sofa, Small Sectional, Sleepers or Recliners to fit in
that smaller space check out Simplicity Sofas. Furniture Designed for Small & Tight Spaces manufactured in High Point, NC Proudly made in the USA. Sofas are available in three sizes, sleepers in four sizes and sectionals as small as three pieces! They have a smaller foot print, but feel like a standard sofa! Made of solid oak, lifetime warranty on frames and on the upgraded 2.4 density or spring down cushions. www.simplicitysofas.com
Our ready to assemble collections fit every space and every budget. Now you don’t have to hassle trying to get a full size sofa through a tiny opening.
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he Tiny Homes movement has grown and the idea is to live simply and less is more. Finding a small sofa for a tiny house can be a challenge. Simplicity Sofas has small sofas that will fit through a narrow opening and is made for smaller rooms as well as narrow living areas. This customer has a small condo and not much wall space for a larger (traditional) sofa.

Here's a great story that was published.
Would Your Furniture Company Do This For You? - Simplicity Sofas Drives 1600 Miles to Fulfill a Promise To a Customer
High Point, North Carolina furniture manufacturer Simplicity Sofas is serious about its "extreme" customer service policy. After six years and over 2500 customers the company has never received a negative review.
Simplicity Sofas is a top notch company with incredible customer service. You'll be hard pressed to find a company who will go so far to make sure you're satisfied with your purchase. Jeff and his team do a fabulous job. Erin Verbeck, Best-selling Author
High Point, NC (PRWEB) July 08, 2013
On Thursday, June 27 Ann Sankewitsch, Vice President of Simplicity Sofas, started out on an 840 mile drive (each way) from the company's High Point, North Carolina factory to Coral Gables, Florida to keep a promised delivery date for an elderly customer moving into a new down-sized home.

The customer, Sandy Davis, had ordered her custom furniture on May 20 specifying a June 28 delivery date for the small-scale sofa. Two weeks later she added an additional chair to the order.
Normally this change would require a two week delay in the shipment but nobody thought to notify the customer of the delivery date change until the original shipping date of June 24 approached.
At that point Ms. Davis' daughter-in-law stated the furniture had to be delivered on June 28th and that the service elevator had already been reserved for 1:30 pm.

A special rush was put on the production of the furniture but the final piece was not completed until the morning of June 27. At that point the only way to get the furniture to the customer on time was to personally drive it over 800 miles from the factory to the customer's home.

Ann Sankewitsch, Vice President of Simplicity Sofas (and her husband) volunteered to make the trip. At 1:45 PM on Friday June 29 the delivery was made to the great surprise and delight of Mrs. Davis.

The sofa and chair were assembled and all trash removed within an hour. Assembly actually took only 10 minutes for both pieces, the remainder of the time was spent unloading it from the truck, unpacking the pieces and chatting with the customer.
An hour later and Ann and her husband were on the road back towards High Point, North Carolina with a stopover to visit Ann's mother in Ft. Lauderdale.

Simplicity Sofas specializes in "Furniture for Small Spaces." It builds high quality sofas, sleepers and sectionals that are shipped unassembled so that they can fit easily through narrow doors, stairways and other entrances where conventional furniture cannot go. The furniture is also scaled for small rooms.

The company has won numerous awards both for its designs and for its "extreme" customer service principles. The company has several videos which are available at http://youtube.com/simplicitysofas, including one showing an 8 year old assembling a Simplicity Sofa by himself in less than 5 minutes.

Customer service speaker and best-selling author Shep Hyken made two videos explaining what makes Simplicity Sofas among the "Best of the Best" customer service companies in the U.S.
Customer Service Expert Speaks About Simplicity Sofas (Part 1)
Customer Service Expert Speaks about Simplicity Sofas (Part 2)
The company did not solicit or pay for these videos.
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OM!! Thank you so very much for the effort Simplicity Sofas contributed to allowing me to possess this great piece of furniture. It looks and feels fabulous.
Thank you,
Verita T
Winchester VA
1
Edward March's profile photo
 
We ordered furniture from Simplicity Sofas. Loved the customer service and were very excited. When we were putting the furniture together this is what we found. We hesitated posting this but after talking with a friend of my husbands who was a wood worker and showing him images....well discovered it was some sort of wood eating bug. If anyone else has purchased their furniture I would sure look and make sure this is not happening to you. He said the bugs could spread all over your house and eat everything made of wood.
https://plus.google.com/photos/...
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I absolutely love my new sofa and loveseat and slipcovers - they couldn't be more perfect! Jeff, the owner, and his assistants, were tremendous in helping me with choosing fabrics and colors. This furniture was more difficult to get out of the cartons they arrived in than they were to put together. I had a little trouble fitting the slipcovers on because they were so perfectly sized and I was afraid of ripping the seams but I got them on and love them! In the winter I will store the slipcovers and enjoy the sofa and loveseat in their upholstered fabric - what a treat this furniture is and soooooo comfortable, nice and firm but not hard. And they fit my small living room area perfectly which no other sofa and loveseat these days could have done - others are too deep and too long to have worked. Thank you, Simplicity Sofas and Jeff!
Zoe G.
Pagosa Springs CO
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Cute video of a 7 & 9 year old kids assembling a sofa.
https://www.youtube.com/watch?v=4jIDAcy8Sss&authuser=0
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Have a basement and can't fit a large sectional down the steps?
Check these out, they are guaranteed to fit in any opening of 15" or wider! Yes, now you can have a large sectional in your basement.
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Brandon Full Size Sofa and Chair & half - Happy Customer!
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Linda Weiner's profile photoSimplicity Sofas's profile photo
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Thank you Linda!
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1711 Preferred Way High Point, NC 27260
1711 Preferred WayUSNorth CarolinaHigh Point27260
(336) 882-2490simplicitysofas.com
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Review Summary
4.5
12 reviews
5 star
11 reviews
4 star
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3 star
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1 star
1 review
"I ordered a large sectional and absolutely loved the quality."
"Our family of five is able to all sit together now in our family room."
"Again, great products and wonderful company to do business with."
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L. Kreber's profile photo
L. Kreber
a week ago
My entire family absolutely loves our new sectional! It is so well made and comfortable. We ordered the firmer cushions and I couldn't be happier. Our family of five is able to all sit together now in our family room. I live in a city with the largest furniture store in America and could not find couches or sectionals of this smaller scale which my room required. I was so happy to find this company. I have never ordered an upholstered piece of furniture online but the wonderful customer service policies of this company made me feel confident ordering. Jeff was wonderful to work with and was beyond accommodating in helping me find the right fabric and answering all my questions. Thank you for making such a high quality product and having such great customer service. I plan to buy a slipcover in the future! We are happy customers! Lindsey Kreber Omaha, NE
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Maria Dibari
3 months ago
I ordered a large sectional and absolutely loved the quality. The sofa is well made and looks great. After about 6 months of use I noticed the pillows were sagging a bit. I notified the owner and he IMMEDIATELY sent out extra firm pillows, wow. What amazing customer service! Would refer this brand to anyone.
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Carrie B
5 months ago
My staircase is narrow AND winding. Simplicity Sofa was a dream come true! My new sofa and chair went up easy, assembled easy, and it's beautiful. It's sturdy and comfortable. The company was amazing to deal with. I wholeheartedly recommend them.
Maria S's profile photo
Maria S
5 months ago
Very poor customer service experienced. My contact with the company, several emails, regarding a fault, scratches and scuffs on armrest, were totally ignored. I had to call them twice. As I did not alert the fault immediately on delivery they refused to consider a repair or replacement. (I assumed they were marks, like others, that would easily wipe off). Failed to delivery in the 48 hours as advertised on website and ignored emails enquiring about delivery. I had to call them. My order was damaged prior to despatch and without another item in stock I had to have a different colour.
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Response from the owner - 5 months ago
This customer either has mistaken the name of the company she purchased from or this is a completely fictitious review. 1) We have no customers that have purchased from us in the past three years with the first name Maria and a last initial S. 2) Our website does not advertise 48 hour delivery. All of our furniture is custom made and takes 4 weeks to make and ship. 3) We are a manufacturer. If a piece of furniture was damaged in any way "prior to despatch" we would simply repair it before shipping. We would not substitute a different color. 4) We do not stock furniture in alternate colors that can be substituted if a problem occurs. 5) The customer is describing a problem with scuffs and scratches on an armrest. That indicates a wood armrest. We do not make furniture with wood armrests. All of our furniture is covered in fabric which does not get scratches or scuffs. 6) We never ignore emails or phone calls. Our customer service hotline is answered 7 days/wk. from 9 AM - 10 PM. There is absolutely no way that this customer could have purchased this furniture from us.
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Michael Brown
5 months ago
The team at Simplicity Sofas really did a wonderful job for me. They sent fabric samples to help me choose, worked with me to ship the sofa on a specific date and were very kind and responsive. I am impressed with their attitude and kindness. I am also impressed with their sofa. It comes in about four pieces, and I was worried it wouldn't be sturdy. In fact, it is very sturdy and I can tell that it is built to last. And it will certainly fit almost anywhere when it is disassembled. Overall I am very impressed. I believe they offer a very strong value proposition and quality and I am thankful that I went with this company.
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Response from the owner - 4 months ago
Thank you Michael for the kind words.
Maureen Pretter's profile photo
Maureen Pretter
5 months ago
It has been about a year since we purchased our Megan full size sofa and chair and 1/2. We love them. The navy pippa fabric we selected is comfortable, soft and wearing well. The down cushions we got are very comfortable, with just the right amount of firmness. We purchased from Simplicity Sofas because their furniture is Made in America. This was very important to us. Their customer service was impeccable during our selection of the fabric and after receiving the furniture Any issues we had were handled quickly and with no hesitation.
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Mervat Sidhom's profile photo
Mervat Sidhom
10 months ago
I had bought two sofas and a love seat for a loft space. I was a tad uneasy ordering on line without actually seeing the products. My order arrived in perfect condition and I'm so very pleased with my purchase. The sofas are solid and high quality. The detailed work on my cushions really shows great workmanship. I also, was so very pleased with the ease with which Jenny took my order, helped me with sending multiple fabric swatches. I was kept informed on the status of my order. Delivery was great as well, I choose white gloves, I can't really comment on easy of assembly as white gloves did that part along with taking all the packaging away. Again, great products and wonderful company to do business with. Best of all, it's made here in USA. Highly recommend this company, only con is the price a bit steep, but after seeing the quality, I have no regrets that I made my purchase. Thanks! Mora Sarasota, Florida
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Response from the owner - 7 months ago
Thanks Mervat! We love compliments!
Tempie Lyons's profile photo
Tempie Lyons
3 months ago
This five star rating is based upon the fabulous customer service and quality of the sofa. My caution in assigning 5 stars is that the sofa is smaller in height and in seat width than I expected.