Response from the owner - 8 months ago
My name is Scott Miller from SimpleTire.
I am the Director of Strategic Sales here at www.simpletire.com
I am sorry for the experience that you had regarding the tires that you purchased. It can be frustrating when you receive a product that does not meet the standards that you are both entitled and obligated to.
DOT manufactures dates on tires can be tricky in the tire business.
Even in physical retail stores it can be hard to find a recent date. I was in my car dealership the other day and the tire brands that they had on display were more than 2 years old.
SimpleTire has the largest availability online in regards to size, brand, application, etc. We have such a large availability that SimpleTire can be a great tool for finding tires that have been discontinued, or even placed on temporary back order.
All of our tires have never been used for any driving application. Our warehouses assure that the tires are kept in a wholesale warehouse that is not exposed to drastic temperate change or any UV rays that would enhance potential dry rotting on the casing of the tire.
If there is ever an instance where a tire is more than 5 years old, our warehouse will reach out to SimpleTire before they stage the tires to ship, because one of our protocols is that we will not ship tires that are older than 5 years. Five years is deemed unsafe from professionals. Our Sales Team or Customer Service Representatives will then reach directly out to customer to see if the dates will suffice. If so, we ship the tires. If not, we cancel the order and refund in full. We do not ship any tires older than 5 years without customers consent.
Unfortunately, many tire brands are manufacturers from far away countries, and take several months from the time they were manufactured to hit the states and circulated into the open market.
That being said, we hope that our customers can understand the logistics of DOT Dates and that we do our very best to prevent any old tires from being shipped. I am glad your issue could be rectified. Simple Tire wants to meet all of your every tire needs. Therefore, we hope that our super low pricing and great service will lead you back to our website in the future, so that we can have a second chance at meeting all of your expectations.