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Simon Allum
Works at Coolsmartphone
Attended John Penrose School
Lives in Watford, uk
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Simon Allum

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I have a spare Chromecast to give away! Just re-share this post and ensure you have me in a circle and in a few days I'll pick a winner. 🙌
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crosses fingers - I don't need one, but hey, gadget is a gadget :)
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Simon Allum

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catalogue of errors

To: Stephen van Rooy
Managing Director, Sales & Marketing Sky

Hello Stephen,

I'm sure you have a team reading through these emails and you rarely see any of them however I feel I need to write you this letter as a complaint. (a complaint which has already been logged)

Please bear with me whilst I go through the situation with you, I attempted to set up a new install of Sky+ with Sky fibre broadband and Sky talk the phone call went fine with the sales staff but I couldn't settle on a date for installation and I was told I could change this at any time. So when I did come to a date where I could be at home I called back up to change the date and on two occasions the support staff couldn't find when the install was scheduled for, after the second failure to identify if I was getting anything installed I decided to cancel the order and start again.

The second time I called again the sales staff were great and got me the same deal I had previously with I think some additional deductions on top of that, great! This time the install date was set on the date I wanted and all seemed fine. The installation went ahead without any issues and we were very impressed with the engineers that were very helpful with any questions we had.

Ok now you're up to speed I want to actually get to the reason for this email, after having all the services installed we discovered that out telephone number hadn't been ported from our old provider something we were not expecting and something we did not want. You see the installation of the phone line was a new telephone number.

Something that is unacceptable as my wifes father is disabled and has our house telephone number as one of the emergency contacts on his emergency call system. 

I spent the rest of the day on the telephone trying to find out why my phone number wasn't ported, it turns out that I didn't request that the number be ported. I foolishly assumed that the switch squad would deal with this.

The thing is at no point in the two requests I made to set up the new services was I asked if I wanted to keep my original phone number 

After talking to one of the helpful support staff on my four hour stint in trying to figure out how we were going to keep out phone number she said that there is definitely a question in the procedures when setting up a new customer to ask if they would like to keep their existing phone number.

On two occasions why was I not asked this question or have it made clear that when setting up the new service that I would be getting a new telephone number?

Now I have to continue my previous suppliers service an additional month whilst the phone and broadband is cancelled [something that takes two weeks to do and I have no idea why] then set up the same service again whilst the switch squad liaise with my supplier to port the telephone number.

Then I will have to go for two to three weeks without any phone or broadband whilst a BT Openreach engineer is scheduled to do something [I don't know what they need to do as all the hardware is already installed].

The upshot of all this is that I am now paying for two sets of services from both Sky and Virgin Media whilst waiting to go without any telephone or broadband for three two to three weeks. We don't want to cancel any of the services all we want is our phone number....

All because of a failure of the sales staff to make me aware that I will be getting a new telephone number unless I specifically state otherwise.

Why can't the number just be transfered over?

I would appreciate some form of notification of receipt of this email.

I would very much like this not to happen to any of your other customers.

Many thanks.
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Simon Allum

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I have a spare Chromecast to give away! Just re-share this post and ensure you have me in a circle and in a few days I'll pick a winner. 🙌
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Simon Allum

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16GB WiFi Nexus 7 2013 Model

Everyone loves FREE stuff!! I happened upon an extra Nexus 7 so . . . #giveaway time!!

To enter, simply:

Reshare and +1
Circle +Geoffrey Brackman

Extra credit for joining the NexTech Community. Not necessary to win but additional NexTech freebies are coming your way.

NexTech is a community that offers the latest tech reviews, tech news, and free stuff. Now that's a win, win, win if I've ever seen one.

Winner will be announced this weekend! Good Luck and happy Nexus'ing :)
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Simon Allum

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I prefer Wunderlist myself. Fantastic app.
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  • Coolsmartphone
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Watford, uk
Harefield, uk - St Albans, uk - Finchley, uk - Iver Heath, uk - Banbury, uk - Orpington, uk
Writer and editor for
Bragging rights
Father to 3 wonderful boys, Massive fan of Liverpool Football Club
  • John Penrose School
    1984 - 1990
  • Uxbridge College
    1990 - 1992
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May 6
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Simon Allum's +1's are the things they like, agree with, or want to recommend.
WiFi File Transfer Pro

Upload and download files to/from your phone over a wireless connection.WiFi File Transfer is a light-weight web server that lets you upload

EE's 4G Network to launch October 30th | Coolsmartphone

“We are delighted to announce that the official launch of our new customer brand, EE, offering the UK's first superfast mobile 4G and fibre