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Sheridan Nissan
Nissan Dealer
Today 7:30 am – 8:00 pm
16 followers|546,757 views
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Sheridan Nissan

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Sheridan Nissan

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Have them in circles
16 people
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Sheridan Nissan

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The Ride of Your Life!
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Contact Information
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114 S Dupont Hwy New Castle, DE 19720
114 South Dupont HighwayUSDelawareNew Castle19720
(302) 326-6100sheridannissan.com
Nissan Dealer, Used Car DealerToday 7:30 am – 8:00 pm
Monday 7:30 am – 8:00 pmTuesday 7:30 am – 8:00 pmWednesday 7:30 am – 8:00 pmThursday 7:30 am – 8:00 pmFriday 7:30 am – 8:00 pmSaturday 8:00 am – 4:00 pmSunday Closed
Go See Joe at Sheridan Nissan!
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Review Summary
4.7
80 reviews
5 star
72 reviews
4 star
2 reviews
3 star
No reviews
2 star
2 reviews
1 star
4 reviews
"To be honest, I really was not looking forward to used car shopping."
"I could not be happier with my Nissan Altima."
"He made the buying process seamless."
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People
Have them in circles
16 people
Megan Miller's profile photo
Pedro Zorrilla's profile photo
TDI's profile photo
Angie Wilson's profile photo
Dealer-FX's profile photo
Drew Edwards's profile photo
dealertrack technologies | Interactive Solutions's profile photo
Samantha VanCamp's profile photo
Melissa Barber's profile photo
All reviews
Kristen Toy
2 months ago
I knew my boyfriend and I should have got back into our car and drove back off the lot when I realized we had been standing out front for 10 minutes after arriving and not one salesmen came to greet us. We stood in the parking lot and had to look around aimlessly wondering where all the salesmen were? Wasn't busy, looked like we were the only customers there yet nobody came out to greet us. Finally we were greeted by Eddie, at first he seemed like a nice guy. We were looking around at a truck, he offered to get the keys so we could take it for a ride. Came back to the dealership, we wanted to talk numbers. We sat down, again waiting .. (no idea where our salesmen was, just disappeared.) Finally 20 minutes later they were finally able to give us their "best price." This is a used truck we're looking at. We wanted to negotiate some, who doesn't when they're buying a car? He asked us what we were looking to pay and he literally LAUGHED in our faces. We did our research before coming to this dealership, we knew what the truck was really worth. We were asking for a little wiggle room. Eddie must have not wanted to sell a truck very much because he didn't even want to try and negotiate, he actually turned his chair around and put his back to us as if he was just done. So I asked, you can't even go ask the big guy if he can cut the price more? Eddie says "I just KNOW." Okay do ya? So he finally went back to the desk to see if they could cut the price, they shaved off $400. So again, just trying to have a conversation with Eddie, he cuts us off, doesn't even let us get one sentence out and I can quote him, "in WHAT PLANET do you think you're going to pay for the trade in price?" & i responded, well if you wouldn't have cut me off and let me explain what I was actually asking, then you would have realized that I wasn't asking for the trade in price. My boyfriend knew we would have been wasting our breath at this point so we just got up and left. As we were walking out I turned around and glanced back and saw the whole crew of guys all laughing. Is this a joke? Are we not customers? Are we aloud to talk and ask questions? I guess not, not according to Sheridan Nissan and surely not according to Eddie. I'll never step foot on this lot again & i've never experienced such disrespectful and poo customer service in my life and i'll be sure to be telling every person I know about it :D
• • •
Response from the owner - 2 months ago
Kristen, I am very sorry that you feel we treated you so poorly. We strive to treat every customer the way we would wanted to be treated, and obviously in your case we fell far short of that. I certainly understand your frustration with Eddie's comment, but I can say as a rule he is one of our most liked salespeople. That is not to give an excuse for your experience, other than to say that I am truly sorry that we left you with such a poor impression of our business. After I read your review I spoke to your boyfriend, since his was the only phone number I had, and offered to help in anyway I could and I would extend the same offer to you. I can be reached at 302-319-3951 or csheridan@sheridanautogroup.com. - Chip Sheridan, Dealer Operations Manager
Emma Fountain
4 months ago
Kudos to Drew Edwards who did an excellent job in making my buying experience wonderful. Everything went smoothly as planned. I highly recommend Drew to anyone who is looking to purchase their next vehicle from Sheridan-Nissan. Loving my 2012 Nissan Altima! Drew, it was a pleasure of doing business with you. Again, thank you so much!
Heather Dempsey
9 months ago
This is the second time I purchased a car at Sheridan Nissan and once again, I had outstanding service. Bob Knowlton made the whole process smooth and stress free. He is so personable and easy to talk to; I never felt pressured. I honestly believe that he was really looking out for my best interests. Thank you so much Bob for another awesome car buying experience, YOU are the reason I will come back to Sheridan Nissan!
Response from the owner - 9 months ago
Heather, We're glad to hear everything went well with Bob! Nothing means more than someone buying a second vehicle from us! Thank you so much.- Chip Sheridan csheridan@sheridanautogroup.com
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Erin Boyle
9 months ago
the staff at sheridan nissan is fantastic in every way especially bob knowlton. its a pleasure doing business at sheridan nissan!
Response from the owner - 8 months ago
Erin, Thank you for the note! Glad to hear everything went well with Bob and the rest of our staff. Thanks again. Chip Sheridan- csheridan@sheridanautogroup.com
Dan Hagen
5 months ago
Drew Edwards did an excellent job!! I purchased a Nissan Rogue SV, and Drew took the time to walk me through all features of the SUV; he even set up my cell phone with the Hands-free Phone System. I did a good bit of research on-line, and feel I received a very fair price on the SUV. I thoroughly enjoyed my experience at Sheridan from beginning to end, and would highly recommend them/Drew.
Karen Conley
6 months ago
This is the second time that I have bought a car from Sheridan Nissan and Mike Bellina has assisted me both times. Mike makes the overall experience pleasant and easy. Also everyone I have come in contact with at Sheridan Nissan is always very friendly and welcoming.
Jennifer McAleer
9 months ago
We've purchased two Nissans from Bob Knowlton in the past. He made the buying process seamless. Never did he pressure us into purchasing extras or getting us into a vehicle that didn't suit us. He simply made it easy and gave us confidence we were getting great products. He couldn't have been more helpful.
Response from the owner - 8 months ago
Jennifer, Thank you for letting us know about your experience. Glad everything was easy and pressure free. Thanks again. Chip Sheridan- csheridan@sheridanautogroup.com
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Steph Gillin
9 months ago
I sent my Mother in Law in to buy a Rogue from Bob Knowlton. She had a great experience! Bob helped her every step of the way and she loves here new vehicle. Bob even sent me $100 for referring her to him. Thanks!
Response from the owner - 9 months ago
Steph, Thank you so much for referring us to your family! We're glad you trusted us with your Mother in Law! Thanks again.- Chip Sheridan csheridan@sheridanautogroup.com