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Shep Hyken
17,723 followers -
Customer Service Speaker & Expert, NY Times Bestselling Author
Customer Service Speaker & Expert, NY Times Bestselling Author

17,723 followers
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This week we feature an article by Ian Moyse who writes about how important it is to examine the customer journey you are providing. You must deliver a consistent, convenient and frictionless experience.
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Virtually any type of business can offer a subscription model to its customers. Why would a business want to do that? Because it’s convenient.
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Are you willing to take care of your customers, no matter the cost?
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Tomorrow! Don't miss this awesome webinar and pre-book release event for "The Convenience Revolution" with me adn +Jon Ferrara, CEO of +Nimble!

Thurs, Sept 20 at 10 AM PDT / 1 PM EDT.

Save your seat now: https://buff.ly/2Ntu485

#CX #CRM #Marketing
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I’m amazed at how many “common complaints” there are. Why are they common? Why do they keep happening? Why hasn’t someone done something about these complaints?
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+Gregg Lederman and I talk about his new book, Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday. We discussed how to replicate your best people and give them the happiness and motivation they crave and deserve.
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This week my Top 5 articles discuss why you must focus on the customer experience, 16 ways to help you get your customer issues resolved on the first attempt, measuring CX success, and brands that lead in customer loyalty.
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National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 2-5. This year’s theme is Exceeding Expectations! Every Customer, Every Time! What are you planning to celebrate with your internal and external customers? #CustomerService #CustServ
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This week we feature an article by David Olson who shares tips on how to use live chat software correctly.
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Do you see a complaint or problem as an opportunity?
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