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Shep Hyken
Works at Shepard Presentations
Lives in St. Louis, Missouri
17,605 followers|502,256 views
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Shep Hyken

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Effortless customer service is a lofty goal. So, here is the question to ask yourself:
How easy am I to do business with?
Recently I wrote about Effortless Customer Service and the concept of predictable consumption. Hyken talks 'make it easy' for the customer.
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“ER” doesn't stand for Emergency Room. It is about adding the letters “ER” to describe what it is you want to do.
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+Stuart Harris got it and I like it. Thanks for sharing.
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Great customer service resources. Thanks for including my YouTube channel.
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Everyone has a least two jobs or responsibilities at work. The first is to do the job that they were hired to do. The second is to take care of the customer.
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New blog post with articles and comments about how to turn loyal customers into lifelong loyal customers, secrets that encourage return customers, quotes to inspire a more customer-centric culture, statistics and information you need to know about customer loyalty, customer-focused selling actions and more.
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Once employees make good customer-focused decisions, they need positive feedback to reinforce that what they did was right. This creates confidence for the next opportunity. And a bad decision should become a teaching opportunity versus a belittling reprimand.
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Loyalty happens within the context of a relationship. I may like a certain brand of chocolate, but I’m loyal to my hometown baseball team, the St. Louis Cardinals. I’ll eat other chocolates, but I’ll never root for any other ball club.
My financial advisor announced he was moving to a different firm. This is a guy I trust. He understands the financial markets and investments. More importantly, he understands me. When he left, I was faced with a decision on what to do. The answer was simple: I followed him to [...]
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Tony Alessandra shares his expertise in personality and behavioral styles on my latest Amazing Business Radio podcast.
Bestselling business author, customer service and business expert, Shep Hyken, will introduce you to extraordinary people who will make you more successful in your professional and personal life. Using his vast network of business experts and authors, Shep will ask the questions that give you insights from some of the smartest and most successful thinkers in business.
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Effortless customer service is a lofty goal. So, here is the question to ask yourself: "How easy am I to do business with?"
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If the primary way to do business with the retailer is via the app, and the competition has an easier/better solution, the competition can win.
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There are some companies that are recognized for their customer service. It’s their focus, they have built their brands around it, and they’re good at it. You could say they “stay in their lane.”
There are some companies that are recognized for their customer service. It’s their focus, they have built their brands around it, and they’re good at it. You could say they “stay in their lane…
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This week on our Friends on Friday guest blog post, my colleague +Kate Feather writes about the importance of hiring right. I believe that customer service starts with hiring the right people, as well as training and empowering them.
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2,099 people
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17,605 people
reptilan birch (reptilan97)'s profile photo
Andy Ng's profile photo
Emelin Estrada's profile photo
Brendan Coyne's profile photo
Anne Cox's profile photo
Wyatt Hunt's profile photo
David Michael Amalu's profile photo
Andre Maia's profile photo
Betty Weidman's profile photo
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Customer Service Expert, Business Author & Speaker
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  • Shepard Presentations
    Professional Speaker and Author, present
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Customer Service Speaker & Expert, NY Times Bestselling Author
Introduction

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations.  As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The LoyalCustomer, Amaze Every Customer Ever Time and the Wall Street Journal and USA Today best seller The Cult of the Customer.  Shep's most recent book, The Amazement Revolution is a New York Times bestseller.  He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

 

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

 

Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience.  He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. 

 

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence.  CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)

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Currently
St. Louis, Missouri
Previously
St. Louis, Missouri