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Shep Hyken
Works at Shepard Presentations
Lives in St. Louis, Missouri
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Shep Hyken

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Have you listened to the latest episode of Amazing Business Radio with Gregg Lederman, CEO of Brand Integrity and author of "Engaged! Outbehave Your Competition to Create Customers for Life." Gregg gives us ideas on living your brand, how to create motivated and committed employees, what makes a trusted leader and more.
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The "customer service experience" encompasses every interaction, or touchpoint, that a customer has with your company.
The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.
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The best companies understand that they are only as good as the last sale – or as Tony’s would say, their last meal.
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Regardless of all of the great lists of outstanding ideas and trends, none of them really mean much if they aren't impacting your customer’s experience positively.
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+Rene Godefroy I agree with you and sometimes disruption is a positive thing.
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New blog post with articles and comments about customer service tips from the transportation industry, ways to foster customer loyalty, ways to show your customers you care, forging long-term client relationships, creating a positive company culture and more.
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April is a good month to start improving customer loyalty, as it has been designated Customer Loyalty month.
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Loyalty means there is a connection, and sometimes that connection means going beyond simply enjoying doing business with a company, or someone inside the company. And, if the emotional connection is deep, that customer will do anything they can to support you with more business, recommend you to others and defend you if necessary.
One of the outcomes of building data-collecting computer chips into everything we use in life today is the rise of metrics. Management watches key metrics on dashboards that summarize every aspect of their business. Sometimes I think we risk drowning in an ocean of big data, and we would be [...]
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Listen to my interview with +Gregg Lederman, CEO of Brand Integrity & author of "Engaged! Outbehave Your Competition to Create Customers for Life." Gregg gives us ideas on living your brand, how to create motivated and committed employees, what makes a trusted leader and more. He shares a powerful concept he calls the One Minute Reminder, which has literally transformed corporate cultures and created engaged employees. This is Amazing Business Radio at its best!
Bestselling business author, customer service and business expert, Shep Hyken, will introduce you to extraordinary people who will make you more successful in your professional and personal life. Using his vast network of business experts and authors, Shep will ask the questions that give you insights from some of the smartest and most successful thinkers in business.
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The concept of "gift with purchase" is to reward the customer for their business.
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Join Kai Petzelt & Lisa Teore of SAP and me for a FREE Webinar today at 11EST.

5 Steps to Reduce Effort for Everyone in Customer Service

Register: http://ow.ly/LwgGV
www.on24.com - Webinar-based Marketing Platform for Lead Generation and Customer Communication
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Remember Cheers (the TV show about the bar)? Where "everybody knows your name." Greet people. If you know the customer's name, use it. If you don't and you are helping them, introduce yourself and if they give you their name, use it. Build some sense of rapport.
Customers will become loyal to you when you show that you're loyal to (and care about) them.
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It should be a little easier to create a memorable experience with your clients, however it still takes thought. It is tempting to follow-up the sales call by sending your client a nice pen or calendar with your company’s logo and phone number on it. But, as mentioned, isn’t that really more about you than your client?
Thank you! Here’s one of our company pens to show our appreciation. Notice it has our logo nicely printed on it so when you use it you’ll always think of us. So, is this pen a gift or a marketing campaign? There is a difference – a huge difference! A customer gift [...]
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Customer Service Expert, Business Author & Speaker
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  • Shepard Presentations
    Professional Speaker and Author, present
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Customer Service Speaker & Expert, NY Times Bestselling Author
Introduction

Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations.  As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The LoyalCustomer, Amaze Every Customer Ever Time and the Wall Street Journal and USA Today best seller The Cult of the Customer.  Shep's most recent book, The Amazement Revolution is a New York Times bestseller.  He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

 

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

 

Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience.  He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. 

 

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence.  CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)

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St. Louis, Missouri
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St. Louis, Missouri