Profile cover photo
Profile photo
Shep Hyken
17,748 followers -
Customer Service Speaker & Expert, NY Times Bestselling Author
Customer Service Speaker & Expert, NY Times Bestselling Author

17,748 followers
About
Posts

Post has attachment
“People will remember the experience much longer than the price they paid.” – Tiffani Bova

+Tiffani Bova, the global growth and innovation evangelist at Salesforce, and I discussed her new book Growth IQ, what the carnival can teach you about business, and the 10 simple paths of business growth.
Add a comment...

Post has attachment
This week's Top 5 articles discuss B2B customer loyalty, texting as a support channel, customer service resources, thanking customers for their loyalty and earning the loyalty of younger customers.
Add a comment...

Post has attachment
I don’t know if it’s true, but someone once told me that CEOs of major companies were asked, “If you could be something other than a CEO of a major corporation, what would you be?” The most popular answer was, “I would be a rock star!”
Add a comment...

Post has attachment
This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations.
Add a comment...

Post has attachment
There is an old saying in the real-estate industry: The three keys to success are location, location, and location. I have a similar take on customer service...
Add a comment...

Post has attachment
Some people are just naturally good at providing great customer service. They are people pleasers. They pay attention to details. And, it seems to come naturally to them. So, are they born with it, or do they learn it? How do they recognize that this is what they are good at?
Add a comment...

Post has attachment
Shep Hyken sits down with James Dodkins to discuss James’s new book, 136 Ideas For Rockstar Employee Engagement, having an employee mission, and the real definition of customer experience.
Add a comment...

Post has attachment
This week's Top 5 discuss delivering authentic customer service, building a servant-led culture, internal customers, the psychology of customer service, customer service social media strategies, and a bonus.
Add a comment...

Post has attachment
Your company’s customer service can make or break you. Of almost 1,000 consumers polled, 92% say they would stop purchasing from a company after 3 or fewer poor customer service experiences. 26% of those would stop after just one bad experience. That’s according to Gladly’s 2018 Customer Service Expectations Survey.
Add a comment...

Post has attachment
Check out my conversation with +Adrian Brady-Cesana on The CX Chronicles Podcast. We discuss tips and advice for growing our business through the power of customer experience!
Add a comment...
Wait while more posts are being loaded