State Corporation Commission, Richmond, VA
Technology Specialist IV, 2005 - present
Maintain, install and service all telecommunications systems including Cisco Call Manager (VoIP), Cisco Unity Connection voice mail, Cisco Contact Center Express, Calabrio Workforce Management and Quality Management systems, call accounting, analog POTS lines, all cellular communications devices (Android, IOS, Blackberry, tablets, pagers, cell phones and wireless data devices), Mobile Device Management systems (BES and Sophos) and fax servers. Manage and troubleshoot many of these systems on VMWare virtual machines. Submit all telecommunications orders for voice and data circuits and cellular device orders. Maintain telecommunications billings and inventory. Also assist the network team in server maintenance (physical and virtual machine) and networking equipment installation and maintenance and minor Active Directory changes. Provide new employee technical training.
Dominion Telecom, Richmond, VA
Network Transport Equipment Installer, 2001 - 2005
Lab technician responsible for the setup, programming, shipping and installation in the field of fiber optic transport systems including DWDM, SONET and Metro Ethernet systems. Use test equipment to troubleshoot fiber optic systems and lines as well as simulate network traffic. Setup and testing of Cisco switches and routers. Maintain -48 volt power plants. Run fiber optic cabling and patch cords and perform minor splicing and testing and cleaning. Perform circuit turn-up in the field. Product lines: Alcatel longhaul DWDM and SONET equipment, Ciena Metro DWDM equipment, Cisco routers and switches (3550 and 6510 switches, 7609 and 12000 series routers).
Executone Information Systems, Richmond, VA
Field Engineer/Sales Engineer/Technician, 1993 - 2001
Installation and engineering support of analog and digital telephone systems, Automatic Call Distribution systems (ACD), Interactive Voice Response systems (IVR), Predictive Dialer systems, locater systems, paging systems, video conferencing systems, and cabling plants . Provided project management between customers and the installation contractors. Setup, programming, testing and installation of telephone systems and associated call center products. Provided sales engineering support for complex requirements and performed customer demonstrations. Designed cabling system layouts as a Siemons Certified Cabling Systems Designer. Product lines supported: Executone, Nortel, Isotec, and Iwatsu phone systems and call center equipment, Valcom paging systems, GPT Video Conferencing systems, Siemons cabling products.
U.S. Air Force (The Pentagon/Osan AB, S. Korea/Kelly AFB, San Antonio, TX)
Secure Communications Technician, 1984 - 1992
Provided installation, maintenance, operation and troubleshooting of secure voice and data communications equipment as well as computer systems and printers.
7th Communications Group, Pentagon, Arlington, Virginia providing support and repair for secure voice and data communications equipment in support of the Secretary of Defense, the Office of the Joint Chief of Staff (all branches of the military), the Whitehouse Communications Agency, the Strategic Defense Initiative, the Air Force Pentagon Operations/Computer Center, and the National Military Command Center.
The 2146th Communications Group, Osan Air Force Base, Songtan, South Korea providing computer and printer support, installation, and repair for the Korean Combat Support System used by the U.S. Air Force and the Republic of Korea combat forces throughout South Korea.
And the 1923rd Communications Group, Kelly Air Force Base, San Antonio, Texas providing support and repair for secure voice and data communications equipment in support of the U.S. Air Force Commissary Agency, Electronic Security Command, and San Antonio Air Logistics Center.
Collegiate Schools, Richmond, VA
Maintenance Technician, 1981 - 1984
Provided maintenance support for the school to include, but not limited to plumbing repairs, minor electrical repairs, heating and air conditioning maintenance, automotive repair and care, general school maintenance requests, lawn care, painting, glass window replacement and glazing, audio/video equipment repair, boiler maintenance, operation, cleaning and repair.