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SCMS
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SCMS - A SharePoint based HelpDesk, Ticketing and Case Management Solution
SCMS - A SharePoint based HelpDesk, Ticketing and Case Management Solution

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A SharePoint Based Helpdesk and Ticketing Tool with Informative and Interactive Dashboard - MetaCaseDesk – a #SharePoint based ticketing tool, IT helpdesk, and #CaseManagementSystem, makes it easy for businesses to handle internal and customer issues, by offering interactive dashboard to end user (or customer) and support team for analyzing the tickets. There is no dearth of solutions for managing business issues. But a business has to choose the one which fulfill their requirements in a best possible way. Choosing a software is not the best option, as it requires several maintenance works, such as installation/uninstallation, manual updating and upgrading, tackling viruses’ issues, etc. Therefore, online solution has become almost a necessity for businesses to handle the internal and external issues. Read More : http://bit.ly/1R4Sn2b

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Manage your Business issues with SharePoint IT Help Desk Tool - MetaCaseDesk – a #SharePoint based #TicketingTool, IT #Helpdesk, and case management system, comes with many significant benefits. These benefits help businesses to resolve their internal and customer issues effortlessly. In this article, ten of these benefits are listed. Businesses do a lot of research before selecting a solution which can manage their recurring issues. There are many reasons behind the research, like, these types of solution are generally expensive, it takes days to implement them, takes week(s) of training to learn them, and many more. Read More : http://bit.ly/1WnjT3f

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How does MetaCaseDesk Assist Businesses in Resolving Internal Issues? - Broadly, there are two types of issues which businesses face regularly, and these are internal and customer issues. Internal issues are faced by the employees while performing their job, and these are resolved by the internal support team. Customer issues, on the other hand, are faced by the customers; these are related to the products or services which they buy from businesses. These issues are resolved by the customer support team. By using MetaCaseDesk – a SharePoint-based ticketing tool, IT helpdesk, and case management system, businesses can easily manage and resolve their internal as well as customer issues on a daily basis. However, our focus in this article is to see how MetaCaseDesk helps businesses to resolve the internal issues. Read More : http://bit.ly/1MTFwou

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Manage Tickets in MetaCaseDesk via Email, Customer Portal, and Support Portal - MetaCaseDesk is a SharePoint-based ticketing tool, which businesses can run on Microsoft SharePoint server 2010 and 2013. It allows businesses to resolve their internal and customer issues on a daily basis. The ticket management process of MetaCaseDesk is simple. It starts when customers (or end users) raise tickets to resolve their issue, and ends when support users (support team) resolve those tickets. In the process, tickets get modified several times by customers and support users. Read More : http://bit.ly/1WDSBED

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MetaCaseDesk offers Cross AD Authentication to Businesses - MetaCaseDesk is a #cloud and #SharePoint based ticketing tool, #Helpdesk application, and #CaseManagementSystem. Small, medium and large sized businesses use it to manage their internal technical (hardware as well as software) issues in the form of tickets, on a daily basis. It allows customers (or end users) to raise tickets, and support team to resolve those tickets. Customers raise tickets by using mailing service or online customer portal, and support team resolve those tickets by using online support portal. Both Customers and support team are given login credentials to access their portals and these credentials are stored in the local AD (active directory). Read More : http://bit.ly/1N4WQ9Y

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http://www.metacasedesk.com/blog/general/merits-of-creating-and-tracking-tickets-in-metacasedesk-via-customer-portal/ - MetaCaseDesk is a cloud-based solution, which is accessible on Microsoft SharePoint Server 2010 and 2013. It offers three services to businesses, namely, ticketing software, IT helpdesk software, and case management system. MetaCaseDesk ticketing service provides many outstanding features, which let businesses to handle simple as well as complex technical (related to hardware and software) issues regularly. Read More : http://bit.ly/1PWTPTs

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Avail Personal Customer Support with every MetaCaseDesk License | MetaCaseDesk - #MetaCaseDesk is one of the reliable SharePoint-based ticketing systems. It is accessible on Microsoft SharePoint Server 2010 and 2013. To access it, businesses are required to buy its affordable license, which is available with flexible payment plans. With every license, businesses also get additional benefits, like customer support and multiple support-user access. Let’s put more light on the customer support of MetaCaseDesk: Customer support helps businesses to sort out the issues, which they face while accessing MetaCaseDesk. It is available from 9 am to 5 pm (US business hours), and 5 days a week (Monday – Friday), excluding US public holidays. Businesses, with Young, Start Up, or Professional licenses of MetaCaseDesk, can get customer support only through email. Those with Enterprise license get support through email as well as telephone.Businesses with Enterprise license can also avail 24*7 support for critical issues, by paying some extra money. More : http://bit.ly

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#SharePointCaseManagementSystem - Our ticketing software boosts client’s business requirement by integrating 'two-way communications' with mobile and email API.

Know more: http://goo.gl/wRZWGk
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SCMS offers a customization facility in its dashboard which give users an ease of usability and system accessibility.

#SCMS
#TicketingSoftware
#MicrosoftSharePoint
#SharePoint
#CustomerManagement
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