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Seth B
Attends The School of Experience
Lives in San Jose, CA
120 followers|40,993 views
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Seth B

Entrepreneurship  - 
 
The call to arms of 'product first' echoes across the internet, evangelized by business gurus and developers alike — but is it really the best way to approach your SaaS?

 A recent customer interaction illuminated how I've grown my business, and it's not how most would advise doing it.

#startuptips   #startup   #saas   #customerservice  
I AM WRITING IN CALL CAPS BECAUSE I AM VERY UPSET. I AM ON A CONFERENCE CALL WITH AUTHORIZE.NET AND HEARTLAND PAYMENT SYSTEMS AND THEY ARE SAYING NONE OF MY TRANSACTIONS ARE DECLINING BECAUSE THEY'RE NEVER GETTING TO THEM, THEY'RE NEVER MAKING IT PAST POS. I HAVE MY AUTHORIZE.
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Seth B

Blog Posts & eBooks  - 
 
Just wrote a short piece about requiring customer feedback on account trial cancellation.

We've learned a few things I'd like to share with anyone else working on an online product.
Products like UserVoice, Tender, and Intercom all make it easy for existing users to communicate with you, but what about the ones jumping ship? Those of us who design software services (SaaS) are in a unique position to collect exactly this sort of feedback. During the first few years running ...
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I think as a small business it is critical to know why someone cancels/leaves your service. Larger companies have whole departments assigned to do just this.
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Seth B

Shared publicly  - 
Are you using the top 6 ways to get more traffic to your website?
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Seth B

Finance  - 
 
I get a lot of questions from Cashboard customers asking what the best invoice payment terms are. I figured this would be helpful to share for other self-employed folks as well…
In this article we discuss the best wording to get your invoices paid on time.
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Seth B

Blog Posts & eBooks  - 
 
New from our company's blog…

The best practices to gather information from your clients, then craft a custom proposal that’s both professional and persuasive.
If you want clients to buy your services, then you must sell your services. How to write a project proposal - Don't be scared to sell your services. The thought of "selling your services" sounds intimidating, doesn't it? I don't know about you, but for me the word "selling" brings to mind smarmy ...
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Seth B

Business Relationships  - 
 
“Do-not-reply” email addresses say that you’re too lazy to consider your customer’s convenience, and instead value your time over theirs. Every email your organization sends should come from a working email address.

Read on to find out why…
During this past Thanksgiving / Black Friday / Cyber Monday I must have received well over 100 emails from various retailers, urging me to take advantage of their limited time offers. Like many of you I was eager to make my country proud and participate in our national shopping holiday.
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Seth B's profile photoSP Miller's profile photoWilliam Rock's profile photoPhillip Manker's profile photo
4 comments
 
You should just tell people up front that the material is yours. And the Community Guidelines discourage teaser lines which "Read on to find out why..: certainly is.  I have no problem with your content - you make a good  point - but you need to read the guidlines. Blogs go in Blog posts and ebooks. Thanks
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Seth B

Blog Posts & eBooks  - 
 
Are you losing money billing hourly instead of per-project?
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Nino Kamber's profile photoMarni Melrose's profile photoOlga Peycheva's profile photoSimon Margetts's profile photo
8 comments
 
Depends on the industry for sure. In most of the cases you may not be able to estimate the amount of work involved, nor your clients.
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People
Have him in circles
120 people
Manuel Gonzales's profile photo
Indian Movies's profile photo
Jay Larson's profile photo
Cashboard's profile photo
Tom Davis's profile photo
Randy Rogers's profile photo
Joshua Huckleberry-Wright's profile photo
yuxian h's profile photo
Edgar Vivas's profile photo
Education
  • The School of Experience
    present
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Male
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Usable Software Design & Marketing
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Currently
San Jose, CA
Previously
San Francisco, CA - Oakland, CA - Sacramento, CA