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Service Strategies
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Advancing Service Excellence
Advancing Service Excellence

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We just wrapped up our 15th annual Service Industry Summit event in sunny San Diego. The 2016 was a great success, bringing together industry leaders dedicated to guiding their business through the changing service landscape.

We’d like to thank everyone that attended and in particular our presenters. They were very gracious in sharing details about the innovative practices evolving within their businesses.

View presentations: http://servicestrategies.com/wrapping-up-the-2016-summit/
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Join us October 27th and 28th for the 2015 Service Industry Summit. The event brings together industry leaders dedicated to the evolution of technology service and support. Discover how to navigate the challenges of a changing service landscape and prepare your organization for success.

Visit Event Page: http://servicestrategies.com/2015-Summit/service-industry-summit_home.html
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Omega, Service Strategies Partner to Drive World-Class Customer Experiences - The customers and partners of Omega Management Group and Service Strategies now have the opportunity to receive key audit services that will significantly enhance their customer experiences. This strategic partnership combines two leading consulting firms that are pioneers in the customer service industry and specialize in helping service organizations deliver world-class service performance. http://goo.gl/wgrjUo
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Strategic Planning Workshop [June 23 - 24, 2015 in San Diego]

Join us in San Diego for this two-­day, highly interactive, services executive workshop titled “Getting Your Services Strategy Right: Which Path Leads to Greatness?” You will leave the session with a deeper understanding of your overall organization, your strategic choices, the focus you need to achieve success, the challenges that must be overcome and an action plan to make it happen. #custserv   #services   #CustomerService  
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Creating the Brilliant Customer Experience
Two-day Workshop [ April 22 - 23, 2015 in Orlando]

Join us in Orlando, FL for this two-­day, highly interactive workshop titled “Creating the Brilliant Customer Experience.” You will leave the session with a deeper understanding of how to create customer success while generating more profitable revenue for your service business. Don’t miss this session.  http://goo.gl/upkYvr   #custserv   #customerexperience  
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New Edition of Service Capability & Performance Standards Released

The 2015 Edition of the Service Capability & Performance (SCP) Standards. Now in its second decade of adoption by leading service and support providers, the SCP Standards have helped hundreds of organizations around the world achieve new levels of service excellence.
#customerservice   #custserv   #customerexperience  
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Brilliant CX: The 7 Things Your Customers Want, Expect, and Deserve

Nice article by our colleague James "Alex" Alexander... Want to keep your customers as happy and loyal as a Schnauzer pup? Then do what elite organizations do--build brilliant customer experiences by giving customers what they want, expect, and deserve.
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Epicor Eagle Earns Prestigious Service Capability and Performance Standards Certification

“The SCP Certification is necessary to provide excellent support and overall experience to our customers,” said Mark Fair, vice president of customer services for Epicor. “After completing the stringent requirements and comprehensive audits to meet SCP Standards, we are pleased to say that our Epicor Eagle service and support team is stronger than ever. "   #customersupport   #customerservice   #customerexperience  
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Research Report - Resource Planning in Remote Technical Support

Service Strategies recently conducted a survey of over 125 technical service managers from 80 service organizations to identify the use and practice of staff resource planning within the industry. Get this complimentary report from Service Strategies. Enjoy!
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Case Study - Creating a Foundation for Growth... Learn how Service Strategies' industry leading training and certification programs helped Innovative achieve operational excellence, improve client satisfaction and ensure continued success. http://goo.gl/fFHpuv
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