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Second To None

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The ROI of Customer Experience. Reasons why every brand should have a Customer Experience focus and strategy. #cx http://bit.ly/1Kv0ubE
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Is intentional Customer Experience inherently part of your brand DNA? #customerexperience http://bit.ly/1nxUm8O
A blog about customer experience, employee experience, customer service, voice of the customer, and leadership.
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Social Media and Online Reviews: How to Turn Negative Customer Experiences into Positives. #cx http://bit.ly/1OIqlcM
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What does it take to effectively differentiate your Customer Experience? It starts with Purpose. #cx http://bit.ly/1ZkPU8N
What's the secret behind successful companies these days? A strong sense of purpose is good for their business.
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10 Customer Experience Trends to Watch This Year. #cx #customerexperience http://bit.ly/1VZRIUt
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Five Customer Experience Truths That Almost Every Company Gets Wrong. #customerexperience #cx http://onforb.es/1JT1W22
1. The customer experience as you think of it internally doesn’t exist. (That's your experience, not the customer experience.) Customers don’t care about your org chart, your process map. In the customer’s eye there are no company divisions, no chain of command, no such thing as a subcontractor who “doesn’t really represent [...]
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Have them in circles
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Second To None

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What is your brand doing right now, today, to keep its customers? #voice of customer #mysteryshopping #insights
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Customer Experience Insight requires more than CSAT and NPS scores. It involves deeper experience measures. #cx http://bit.ly/1PfLAXc
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Have you positioned your brand for CX success? Customer Experience Trends for 2016. #cx http://bit.ly/1RyjcRW
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Looking to Improve the Customer Experience for Customers of All Ages? Start with Millenials. #cx #customerexperience http://onforb.es/1nfjyQT
Want to succeed in building a superior customer service experience for customers of all ages? Start by learning the new customer service principles that apply to serving millennial customers (the enormous, important, digitally native generation born 1980-2000), and apply these principles to also help you improve your customer service for [...]
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The Ecommerce Customer Experience: What impacts a positive delivery experience? #cx http://bit.ly/1S8PyTy
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Wishing you and yours all the blessings of this season. May we all reflect on what holds meaning and brings us joy.
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People
Have them in circles
152 people
Raquel Mayes's profile photo
Antonia Pabon's profile photo
Simplee Oshun's profile photo
felisha nauffts's profile photo
Gary Gardner's profile photo
mark pichler's profile photo
Lorraine Smalls's profile photo
Hill Gill's profile photo
Amanda Rapson's profile photo
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734 302 8400
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303 Detroit Street Suite 1 Ann Arbor, MI 48104
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Next level brand performance.
Introduction
We are a leading, independent customer experience research firm.  Based in Ann Arbor, Michigan, we serve as a trusted advisor to brands across the U.S. and Canada, helping them nurture customer advocacy, drive sales and outmaneuver the competition.