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Second To None

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#CXAllStaroftheWeek goes to @McDonalds for their improved #CustomerService due to higher wages and more training.
http://read.bi/27RfEAO
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Second To None

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KFC attempts to revamp their #CustomerService after losing big in sales to Chick-fil-A
http://read.bi/1U74VYs
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Will Apple's update to their retail store improve their #CustomerExperience?
http://cbsn.ws/1TRHbaW
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One of our new employees, Danny, is sporting his snazzy new graduation present from @Shinola to the office today.
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Have them in circles
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Second To None

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How 'ABC' is changing from 'Always Be Changing' to 'Always be Courteous' #CustomerService
http://entm.ag/1YVs1Wn
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Loyalty and rewards programs are becoming stale in consumer eyes. #CX
http://read.bi/1U9d0vW
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Starbucks adopting fast-food bundles proves that this trend has staying power.
http://read.bi/1U742zk
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What a treat being able to eat lunch at @PalioAnnArbor for lunch today. @MSVRestaurants knows whats up!
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Transition from an Omnichannel to a Consumer-channel approach to improve #CustomerExperience
http://onforb.es/1Xrz3TL
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Read this to start figuring out how to utilize #BigData for enhanced #CustomerService
http://bit.ly/1XmNDvL
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Have them in circles
167 people
Tammy Kalp's profile photo
BandL MacElrath's profile photo
Benita Gordon's profile photo
Al Happ's profile photo
norman williams's profile photo
Sharna O's profile photo
Rebecca Montgomery's profile photo
tj Whipple's profile photo
SuzAnne Gardner's profile photo
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734 302 8400
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303 Detroit Street Suite 1 Ann Arbor, MI 48104
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Next level brand performance.
Introduction
We are a leading, independent customer experience research firm.  Based in Ann Arbor, Michigan, we serve as a trusted advisor to brands across the U.S. and Canada, helping them nurture customer advocacy, drive sales and outmaneuver the competition.