In a world when human interactions are few and far between, when they do happen they are an opportunity where a brand’s reputation can be destroyed in an instant or a customer advocate can be created for life. This all comes down to your most valuable resource - the company’s employees.
Hospitals are seeing a growing need to improve population health by putting a face to data. However, the Humanizing Efficiency in Healthcare research study revealed many health systems still struggle to align quality, safety and experience strategies.
As a specialty multichannel video game and electronics retailer, GameStop supports a thriving community of loyal customers and brand advocates. This has helped the brand build a successful customer experience where others have failed.
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Have them in circles
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We are a leading, independent customer experience research firm. Based in Ann Arbor, Michigan, we serve as a trusted advisor to brands across the U.S. and Canada, helping them nurture customer advocacy, drive sales and outmaneuver the competition.