Profile

Cover photo
182 followers|40,167 views
AboutPostsPhotosYouTube

Stream

Second To None

Shared publicly  - 
 
Is your brand ready to embrace the mobile revolution?
Click below to learn about this Mobile Market Research trend.
http://www.second-to-none.com/making-sense-of-mobile-market-research/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
1
Add a comment...

Second To None

Shared publicly  - 
 
Improve your brand's #CustomerExperience in order to create long-term relationships with your customers
http://www.second-to-none.com/use-customer-experience-to-connect-with-your-customers/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
 
Click below and read about how Starbucks created a new Outlook Add-In to Improve #CustomerExperience
http://www.second-to-none.com/starbucks-creates-new-outlook-add-in-to-improve-customer-experience/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
 
Check out these 4 tips to turn mistakes into learning opportunities for your brand
http://www.second-to-none.com/4-tips-to-turn-mistakes-into-learning-opportunities/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
 
Today we reflect on this somber day in our nation's history.
1
Add a comment...

Second To None

Shared publicly  - 
 
Check out the article below about how #CustomerExperience is driving a widespread digital transformation.
http://www.second-to-none.com/brands-using-customer-experience-to-drive-digital-transformations/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
 
Check out @micahsolomon's piece about the best ways to improve the #PatientExperience for your healthcare brand.
http://bit.ly/2cP25ew
A roundup of what actually increases patient satisfaction and improves the patient experience in healthcare institutions (from primary care providers to hospitals to ambulatory care centers) and, by the way, improves your HCAHPS scores.
1
Add a comment...

Second To None

Shared publicly  - 
 
Check out these 6 Methods to ensure your Journey Maps are working to optimize your brand's #CustomerExperience
http://www.second-to-none.com/6-methods-to-ensure-your-journey-maps-effect-customer-experience/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
 
The Second To None team is proud to support the Chad Tough Foundation, founded in memory of five year-old Chad Carr.
Their mission is to fund research and raise awareness for Pediatric Brain Tumors with an emphasis on Diffuse Intrinsic Pontine Glioma (DIPG).
We invite you to learn more of their important work: http://www.chadtough.org/
1
Add a comment...

Second To None

Shared publicly  - 
 
Click below and learn about how Silicon Valley is revolutionizing the customer service technology industry:
http://www.second-to-none.com/customer-service-bots-learning-to-recognize-and-react-to-context-of-customer-interactions/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...

Second To None

Shared publicly  - 
 
Check out the latest technological development in #CX, introduced by @Lowes
http://www.second-to-none.com/lowes-introducing-new-robot-greeter-improve-cx/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
1
Add a comment...
Story
Tagline
Next level brand performance.
Introduction
We are a leading, independent customer experience research firm.  Based in Ann Arbor, Michigan, we serve as a trusted advisor to brands across the U.S. and Canada, helping them nurture customer advocacy, drive sales and outmaneuver the competition.
Contact Information
Contact info
Phone
734 302 8400
Email
Address
303 Detroit StreetSuite 1Ann Arbor, MI 48104