A roundup of what actually increases patient satisfaction and improves the patient experience in healthcare institutions (from primary care providers to hospitals to ambulatory care centers) and, by the way, improves your HCAHPS scores.
The Second To None team is proud to support the Chad Tough Foundation, founded in memory of five year-old Chad Carr. Their mission is to fund research and raise awareness for Pediatric Brain Tumors with an emphasis on Diffuse Intrinsic Pontine Glioma (DIPG). We invite you to learn more of their important work: http://www.chadtough.org/
Optimizing your brand's customer experience is a key differentiator between stagnation and growth. Employing a secret shopper program can help your brand...
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We are a leading, independent customer experience research firm. Based in Ann Arbor, Michigan, we serve as a trusted advisor to brands across the U.S. and Canada, helping them nurture customer advocacy, drive sales and outmaneuver the competition.