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Understanding how your customers feel will help improve your brand's #CustomerExperience.
Source: @micahsolomon
http://bit.ly/2bRUCxf
Customers don't care about customer service. At least, not exactly.
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#CustomerExperience starts at the top. Check out the following CEO guide to #CustomerExperience
http://bit.ly/2bnCtUg
Companies that create exceptional customer experiences can set themselves apart from their competitors.
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What your brand can do to create a great #CompanyCulture surrounding #CustomerService
http://bit.ly/2b6RyL6
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Read this interview with @JeanneBliss about how StartUps need to take the time to create a #CustomerExperience plan
http://on.inc.com/2bb9kLL
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@MarvinJCPenney and @jcpenney are working to create better #CustomerExperience by intently listening to customers
http://bit.ly/2bjmYQS
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5 Suggestive Selling Techniques For Better Customer Experiences #CX
http://bit.ly/2bbJDP4
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Have them in circles
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Second To None

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Check out this podcast and learn why Simplicity is key to establishing the right #CustomerExperience for your brand.
http://bit.ly/2bG6i5W
You don’t hear the word simplicity very much when it comes to customer experience. But according to Siegel+Gale CMO Margaret Molloy simplicity is the key to running a strong customer experience operation.
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What are some aspects of your brand's #CustomerService that are falling short?
http://bit.ly/2bc1ocg
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This is the worst #CustomerService mistake that your brand can make.
http://bit.ly/2b0QhmS
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@kroger has a new #CustomerExperience plan to outmaneuver both Walmart and Target
http://read.bi/2bjG5LV
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Marketers are turning to Apps like #Snapchat to discover new ways to reach their customers
http://bit.ly/2b84qnk
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Have them in circles
179 people
Veronica L Winans's profile photo
Darricka Smith's profile photo
Jasmine Walford's profile photo
MiMi Goss's profile photo
Terrance Davis's profile photo
Kimberly Clare's profile photo
sima yousfi's profile photo
Charlie Terry's profile photo
Plum Voice's profile photo
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734 302 8400
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Address
303 Detroit StreetSuite 1Ann Arbor, MI 48104
Story
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Next level brand performance.
Introduction
We are a leading, independent customer experience research firm.  Based in Ann Arbor, Michigan, we serve as a trusted advisor to brands across the U.S. and Canada, helping them nurture customer advocacy, drive sales and outmaneuver the competition.