Response from the owner - in the last week
Since your Google Plus profile is blank and this is your only review (plus the fact that there is no mention of any email address, account number, or phone number search referenced) we have to suspect that this may be a fake review to somehow harm our reputation. Also, it’s not really a review, it’s more of a rant or complaint.
We have thousands of satisfied clients and have been online since 1997, offer unconditional customer satisfaction and posted guarantee and refund policies. We would have definitely issues a refund if we received a phone call, email, or a message such as this; especially since we clearly state our policies in our posted terms and conditions.
For anyone reading this, here’s some additional info:
You reference our "Day Pass" and talk about your own phone number. Is your own phone number your home phone or your cell phone? Are you the first and only person to ever have that phone number? Was the number a landline and then a cell phone, or visa verse? Is the phone number a Digital VoIP number? There are so many factors that determine if a phone number is in a published directory or a public record it's difficult to share that info in a response.
The day pass you mention includes all of the services found under day pass here:
https://www.searchbug.com/unlimited/access.aspx it does only include the most basic reverse phone search as shown. This phone search (https://www.searchbug.com/peoplefinder/reverse-phone.aspx) while included in the day pass includes published white pages and public records as stated. If someone wants to search by phone and knows they have a cell phone, the day pass is not the best search for that. The reverse phone included in the day pass even warns customers with a Note: Typical success rate for cell phone numbers is less than 10%.
There are several other searches that are better at finding information from cell phone numbers. This particular service has an almost 80% success rate with clearly posted refund amounts: http://www.searchbug.com/investigator-services/reverse-phone-search.aspx
If your phone number or the phone numbers you searched in our system were not found or the results were not really you, then your number could have been used by someone else before you had it (is that possible?). The data in the public records could have been originally a published landline phone number years before it was a cell phone number (if that's what it was) or before you had it.
Since there are no specific cell phone directories they are never listed in a published online directory and are rarely found in public records (like voter registration, certain types of loans or government assistance, house deeds, or some other government or publicly available document that gets shared among data aggregators) unless someone only uses a cell phone, and then uses that phone number or publicly recorded documents.
We suggest customers call our support team before placing orders (we have a toll free phone number) to help ensure they are ordering the correct search for their needs. However, since the day pass is very inexpensive and it works for most people that understand what they are getting many people don't call to ask if it is right for their needs. They simply pay a few bucks to see if the data can be found, and if not, try a different or more expensive search next.
It's also best to keep in mind that once a number is used in public records, it gets captured and added to numerous databases, then data aggregators clean up the data and make it available to legitimate public research companies like searchbug. If that phone number is ever canceled by a consumer and put back into the pool of available phone numbers, the old public record remains for that number until the number is used again in a publicly available document. So if someone were to get that same number, and prefer to keep it private, the old data will never get updated.