My wife dropped her phone and shattered the screen. It was a Moto X that I chose as my Google Christmas gift last year so we didn't have insurance on it. We went on Motorola's site and requested a repair. $100 to repair the screen and we could chose to send in the old phone, or put a hold on a credit card and cross-ship.
We chose to cross-ship and were told it would take a max of 4 days.
On the third night I got an email saying that the phone was being sent priority overnight and I said; "Ha, what a bunch of slackers...they couldnt get this out any earlier and now they're paying for overnight shipping?"
Today we got the package; early this morning actually. I opened the box expecting to pick up a generic Moto X, probably some refurbished number.
Nope. I opened up an exact replica of the customized phone with Virginia Tech colors that I designed for my wife on Christmas last year, WITH the exact same custom inscription on the back..
I was floored.
Thank you, +Motorola Mobility
you guys really get customer service!