Hmmm. I agree with +Jim Philips people expect too much. If you(not directed you Muggz just a general you) don't like how someone/entity is doing it then do it yourself and for some that's impossible therefore don't hate. I understand where the article is coming from but don't agree. Innovation hardly comes from big companies or industry leaders. If Ives wants to innovate spin off and start his own business.
We go here for the 35 wings special on Sundays. I don't think the kitchen staff is to smart because they sure can't count. The wings always came up short even when ordered twice on the same day. If you count them and it comes up short, be sure to complain about it. We got several orders of free wings and free drinks because of their negligence.