We’re writing to provide you with some clarity on a recent Wink service disruption that affected your home between the hours of 12:40pm ET and 11:00pm ET on April 18th.
By now, your home has been fully restored to working order. Throughout this outage, your home was always secure and was never vulnerable. In fact, the root cause of our service disruption happened to be our commitment to security.
Since the dawn of Wink we’ve worked hard to provide our customers with the most secure home automation platform available.
Due to a security measure that was initially put in place to protect you and your family, your Wink Hub lost its connection to the internet for an extended period of time.
This service disruption was completely preventable and fairly embarrassing. We failed to make an update to a security measure that was expiring. Because it was not updated, it therefore locked down your Hub’s access to the server.
During this time you were not able to control your Hub-dependent devices with your Wink app. It also meant that your schedules and robots did not function.
Luckily, we were able to recover your Hub and make the updates necessary to keep it running smoothly.
Others were not so lucky. Therefore we’re immediately suspending all sales of Wink Hubs across all retail channels. We expect to resume sales within the week.
We are incredibly sorry for the inconvenience caused here.