Hint to social media people, especially those working for +Walmart. Never censor your customers. It just pisses them off more and makes it more likely your brand damage will spread to places you don't control.

When I worked at Microsoft I fought this kind of stuff successfully a few times. It's always better to engage your customers on your own turf. It's amazing how badly Walmart is reacting here. They could have just dealt with the claim in their comments and called Thomas and his family. 

I'm so lucky to work for an employer who gets customer service that cares about how to learn from an angry customer. The angry ones are the ones who help us improve. Too bad so many companies don't get that.

And, yes, this makes me far less likely to go into Walmart in the future.
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