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Sarah Nagel
1,312 followers -
Community Outreach Manager
Community Outreach Manager

1,312 followers
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Join me on the Twitter side for #cmgrhangout  in 20 minutes to discuss the difference between marketing and community. Really excited for this one!
For some of us the lines of community management and marketing are blurred while others go as far opposite as to see them as competing forces. +Jono Bacon, a leading community manager, speaker, author, and podcaster, wrote a piece earlier this year titled Bridging Marketing and Community (http://www.jonobacon.org/2015/01/19/bridging-marketing-and-community/) based on his observations surrounding the disconnect between the two roles. In perhaps the best analogy, Bacon stresses that "Brand and community managers are simply people with different skill-sets putting different jigsaw pieces into the same puzzle." How do marketing and community intersect in your organization? What role can you play in bridging the puzzle gaps?

Join us for this week’s #CMGRHangout panel on Friday, July 31st (already?!) at 2pm EDT/11am PDT to discuss the potential differences in marketing and community and how they can work together.

+Jonathan Brewer and +Sherrie Rohde will be hosting the hangout with +David DeWald and +ben van 't ende as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout .

Discussion Questions

1. What are some key differences between marketing and community?
2. What are some key similarities between marketing and community?
3. What can a marketing manager do to help a community manager?
4. What can a community manager do to help a marketing manager?
5. How can you define the intersection when both roles fall under the same individual?
6. What other tips do you have to align strategies between marketing and community?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using #CMGRHangout .

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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Quick response time on social is almost essential to success. Check out today's #cmgrhangout  as we chat with the nominees for the CMAD Fastest Fingers Award. See you at 1pm CT!
No one likes to wait. If you are like me when you are in the grocery store you will walk back and forth to find a checkout lane that is the shortest. When you get on the phone with a company and you hear that you are the 13th person in the queue you get a little sick to your stomach. The mere thought of having to go to the DMV gives you nightmares. We like speed, but not speed sacrificing quality. How do you do both online?

This week we have nominees and finalists for this years #CMAD’s “Fastest Fingers” award. Join us on the #CMGRHangout panel Friday, March 20th at 2pm EST to talk with the fastest fingers on the web.

+Jonathan Brewer, +Emma Cunningham and +Dom Garrett will be hosting the hangout with +Mike Al-Naji, +Matt Kelly and +Brock McLaughlin as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout.

Discussion Questions

1. What is the importance of responding quickly to your community?
2. Is there ever an appropriate time to sacrifice quality for speed?
3. How do you ensure quality while responding quickly?
4. What are some ways to pick up the speed in responses?
5. How do you ensure speed with an international audience?
6. What are some ways that speed has helped your brand?
7. What are some tools you use to stay quick?
8. Do you have any other tips for having quality fast responses?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using     .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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Join me for today's hangout as we discuss the traffic controlling responsibilities of community managers. How do you best direct (or respond to) customers or members of your community to the right person in your organization? 
It has happened to all of us. You walk into a huge store, something massive and you are looking for that ONE THING. You are not sure where it is, maybe if you had a clue as to the direction you could find it but all by yourself you are helpless. You wait in a line to get to someone who tells you you have to wait in a different line. Things are all sorts of backed up, people running all over … chaos. If only there was that one person, someone right at the front that could point you in the right direction, someone to guide you to the person you need to talk to. That is where these community managers come in. These all stars of traffic flow that have honed in on the skill of finding the lost sheep and pointing them in the right direction.

This week we have some of the nominees of #CMAD’s “Traffic Controller” award. Join us on the #CMGRHangout panel Friday, March 6th at 2pm EST to talk with  all stars of traffic flow that have honed in on the skill of finding the lost sheep and pointing them in the right direction.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the hangout with +Tommy Carpenter, +David DeWald, +Sarah Hawk+Tia Kelly and +Rachel Miller as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout

Discussion Questions

Q1. What does a smooth community flow look like?
Q2. What are the benefits of a free flowing community?
Q3. What are the biggest challenges when creating a solid flow?
Q4. What causes frequent road blocks in your community?
Q5. How do you handle bottlenecks (everything going through you only)?
Q6. What is the best way to ensure a lack of roadblocks?
Q7. What channels do you use to refer community members to other team members?
Q8. Which tools help with a smooth stream of communication?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, please let us know in advance. (We will only invite a few people for this event, so let us know why you would like to attend.) 

Chat: You can watch here and/or follow the conversation on Twitter using     .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.

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Join me for #cmgrhangout  tomorrow at 1pm CT as we discuss 'Diplomatic Community Management.' Learn best practices for keeping your cool! #communitymanagement   #communitymanager  
It happens all the time, sometimes daily. You are sitting behind the keyboard, engaging with your community and you read it: a negative comment. Now, this is not just a negative contact, but it is pointed. Sometimes at the brand, sometimes at another community member, maybe even at you personally. You get filled with a range of emotions from anger, to sadness, to disappointment. You know you have to respond to this, but how do you keep your cool under pressure.

We have the perfect panel lined up for this topic as all of the panelists have been nominated for the #CMAD Diplomat award for handling all situations with tact and grace. Join us on this week's #CMGRHangout panel Friday, February 20th at 2pm EST to talk with community managers who know how to keep cool under that pressure.

+Jonathan Brewer, +Dom Garrett and +Sherrie Rohde will be hosting the Hangout with +David DeWald, +Christie Fidura, +Gabe Graziani and +Matt Kelly as panelists. +Carrie Keenan and +Sarah Nagel will be moderating the Twitter chat using #CMGRHangout

Discussion Questions

1. What's your immediate reaction when confronted privately by a community member?
2. What's your immediate reaction when confronted publicly by a community member?
3. What steps do you take before responding to an angry community member?
4. How do you keep perspective when attacks get personal?
5. How do your actions/reactions change when the confrontation involves additional community members?
6. How do you handle the stress when potential legal actions are part of the confrontation?
7. What other tips do you have for building that tact and grace?

RSVP & Watch the Hangout

RSVP here to let us know you’re going to watch. This will add the event to your calendar and remind you to attend! If you want to be on air, please let us know in advance by commenting here.

Let’s discuss ways you can attend:

Watch: You do NOT need to join the hangout. Just stay on the Google+ Event and you’ll see the video on YouTube. (Don’t worry, it will be there and start playing as soon as the broadcast begins.)

Talk and Be Seen: If you decide you want to talk, not just watch, click to join the hangout when we post the link here or when you see the notification. (We will only invite a few people for this event, so let us know why you would like to attend.) Do NOT click the link to join the hangout if you are just here to watch.

Chat: You can watch here and/or follow the conversation on Twitter using     .

Any questions? Just let us know in advance. Please don’t wait until 2pm EST to ask questions. 

If you join us on the hangout, a wired internet connection is preferred and if you have a headset with mic or earbuds, that works best for the audio. You will also need a working webcam.
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