Response from the owner - 3 months ago
Thank you for your review. Unfortunately Hilton Honors benefits are ineligible for reservations booked through 3rd party websites. Depending on your Hilton Honors tier you may have had complimentary wifi, bottled water, and breakfast with your stay. We do offer discounted guest parking at $45 for overnight self-parking with in and out privileges, which is a very fair price in downtown San Francisco. All information about extra fees in our hotel is available to everyone when booking online. On a brighter note we are thrilled to have found your child’s pillow and will happily ship it to you for free. Please accept our apologies that this was not resolved immediately on your first call. If you would kindly give us your mailing address we will get that out to you as soon as possible. We hope you will consider staying with us again soon. Please feel free to contact me directly.
Michael Van | Manager – Marketing