Profile

Cover photo
Verified name
784,773 followers|37,190,710 views
AboutPostsPhotosYouTube

Stream

Samsung USA

Shared publicly  - 
 
Everyone can use a little help now and then, and these apps are built to do just that. How many do you use? http://smsn.us/6264B1EHr
30
Add a comment...

Samsung USA

Shared publicly  - 
 
Sundays are for spoiling yourself, right, S Health? http://smsn.us/6264BEksg
149
6
Xochitl Soria's profile photo阮阿卿's profile photoSattar Sattar's profile photoJerome Covington's profile photo
5 comments
 
Rico rico
Add a comment...

Samsung USA

Shared publicly  - 
 
Your Smart TV can do a lot. Tech Tips helps you keep up with its capabilities.
57
3
Stanislav Shostak's profile photoCu Along's profile photo阮阿卿's profile photoMILHAN MHD's profile photo
 
I'm have led TV by BBK 
Add a comment...

Samsung USA

Shared publicly  - 
 
Brunch has nothing on this. #GalaxyTabA
130
7
aldan White's profile photocharisza mhai boado's profile photoSattar Sattar's profile photoElisabeth L's profile photo
13 comments
 
+Travis B​ you are the one complaining about things. When did I complain? I simply stated a fact.
Add a comment...

Samsung USA

Shared publicly  - 
 
Stretch out the splash to see every last droplet. #SamsungTips http://smsng.us/1LSxc5Z
152
11
Pablo Figoli's profile photoGilbert Algordo's profile photoaldan White's profile photoAna Zelenko's profile photo
8 comments
 
Worth reading if you’re considering purchasing a Samsung device….

 

 

I purchased a Samsung Note 4 , when my device was about 6 old the USB connection failed. When I would plug the USB cord into my lap top I would receive an error stating that the USB device could not be identified.  My trouble shooting included:

·         Uninstall USB device

·         Reinstall USB device

·         Uninstall USB driver

·         Reinstall USB driver

·         Update USB driver

 

After my  failed attempts to correct the issue I took my Note 4 into the Samsung counter. The tech there was unable to determine the issue and advised I ship my phone to Samsung.  Not wanting to be without my device,  I instead decided to drive the extra 40 mile distance and take it to a different location.  After a failed attempt to flash my phone this Samsung counter advised the same. I then went home and called Samsung  which very politely asked “ May I call you by your first name?  Thank you Tina,  I do apologize and understand your concern.” I don’t know why exactly I was impressed by this , kind of like Chic-fil-a , it just gave me a warm and fuzzy feeling. I granted  a tech remote access to my laptop so he could view  the issue himself.  By no surprise , he couldn’t resolve the issue so he sent me a shipping  label.  This is where the merry- go –round starts.

 

1st Service ticket 4130702930,  I was informed that repair could take 5-9 day’s not including the shipping time. I shipped the device out Friday June 12th.  Samsung shipped it back  on Thursday June 18th, I received it early the following week. Not knowing the ordeal I was about to face , I didn’t note the date I actually received it. My phone arrived with a repair description that the Assy Bracket had been replaced and that my device had passed inspection and all components are working properly.  This was incorrect, the USB device was still unidentified.

 

2Nd Service ticket 4130962450 – Called and spoke to a manager (at this time I did not take notes of the name) , “ May I call you by your first name?  Thank you Tina,  I do apologize and understand your concern”.   I heard this before so I figured out quickly it was a script. They issued another  ticket and asked I ship it back in. This ticket was expedited to  5-7 day’s repair not including the shipping time. I shipped it out on Thursday June 25th, Samsung shipped the device back out to me  on Wednesday July 1st  I received it on  Monday July 6th  including a  repair description that the  ASSY SUB PBA-USB had been replaced.  Again , the USB was not in working condition and I was calling  in for a third time.  “ May I call you by your first name?  Thank you Tina,  I do apologize and understand your concern”, I asked to be transferred to a manger and spoke to Robbie, he said he would note the ticket to replace the motherboard to ensure the issue would be resolved and he agreed to expedite my repair to 1-3 day’s with  overnight  shipping.

 

3rd Service ticket 4131107339,  I shipped out my device on Monday July 6th. Samsung replaced the motherboard and shipped it back out on Thursday  July 9th.  Repair Description  replaced A/S ASSY-PBA Main. I received my phone on Friday July 10th. The first thing I did was plug it in and good grief  although there was a gouge inside the device and my 40.00 screen protector was missing  this time it was working properly!

 

Over the weekend , I was using my camera and notice that it stayed out of focus.  I didn’t want to go through the shipping and Samsung repair again , being without my phone, so I waited a day or two until I had some spare time and took my phone back to the  Samsung counter in Best Buy.  I was told that the camera was loose and If I tapped on it , it should focus.  I paid too  much money for this pone to have to tap on it to try to get the camera to focus. So I decided I had to combat Samsung repair again. I called in of course I agreed the rep could call me by my first name and I accepted their apology knowing they understand my concern.  I asked to be transferred  to a supervisor and spoke to Dave which was very nice but said there was nothing he could do except expedite the shipping , so he suggested he transfer me to a higher level he sent me to  “Customer executive relations”.  Spoke to Yanson who understood my concern,  so well that he  expedited the shipping to overnight and repair to  1-3 days.  

 

4th Service ticket 4131319516, I trusted Samsung repair once more with my device and shipped it on Monday July 20th.

 

July 23rd called for status : “ May I call you by your first name?  Thank you Tina,  I do apologize and understand your concern”, Confirmed the device was chec\ked in on Tuesday July 24th at 10AM and is still being diagnosed.

 

July 24rd called for status: “ May I call you by your first name?  Thank you Tina,  I do apologize and understand your concern”,  Informed that the device was with the tech and will be shipped out on July 24th overnight , no shipping through the weekend so I should expect  it on Monday July 27th.

 

July 27th called for status:  Yes you can call me by my first name and thank you for understanding my concern, please let me speak  to a floor manager. Kelsey  told me the device was not checked in until July 27th and that per escalation it still  had another 48 hrs to go for evaluation.  This means that even though the ticket was expedited and I was told it was received on the 24th  it sat stalled  for 3 days prior to being checked in to the repair dept. This makes my expedite worthless.  Demanded to be transferred to  executive customer relations where I spoke to Ralph. He placed me on hold while he called the repair center , he returned to the line to advice it will be shipped out on Tuesday July 28th  and I will receive my device on Wednesday the 30th  .  I asked again ,  “So this means the tech is repairing my phone now and will ship it out tomorrow?”  He said yes the tech was confident he could repair it  in enough time to get it out on Tuesday 28th.

 

July 29th called for status: Spoke to Michelle, she checked with repair and without an explanation said she was told  to transfer me to executive customer relations where I spoke to Christian.  He placed me on hold while he called repair and responded that they are still working on my device and will ship it out today with the overnight shipping , I will receive  ittomorrow  on Thursday July  30th.

 

July 30th called for status:  Spoke to Manuelle, Never realized how tired of this script I would grow , Yes you can call me by my fist name and thank for understanding my concern, I just want my phone.  He checked with repair and came back to advice they are aware of the expedite and are working on the device now.  I ask again to speak to a supervisor, I was transferred to Dave. After going through my long ordeal with Dave I begged him just to be honest with me , I told him if the repair dept. is still working on my phone this leads me to believe they are unable to diagnose it and that I would prefer  a new phone.  He placed me on hold while he called the repair center.  He returned letting me know he had an update and that it wasn’t necessarily good news. They are trying to locate my device. The techs do not / nor never had my phone.  I thanked him for his honesty and told him I would call back for a status tomorrow.  

 

All  this time I feel as if I had been lied to , each rep I spoke to understood my concern but continued to be untruthful telling me the tech had my phone and it was being repaired.

 

I don’t know where my phone is.

I don’t when I’ll get it back.

I don’t know how many more phone calls and dishonest reps that I will have to go through.

I am still obligated to pay my phone bill.

 I am still obligated to pay a lease on the phone that I don’t have.

Samsung, I used to hold you to a higher standard. I am truly disappointed and feel as though It is impossible to get Samsung to understand my concern and rectify this situation.

 

 

 

 


Add a comment...

Samsung USA

Shared publicly  - 
 
#SamsungTips 3 letters for these 3 ingredient recipes: Y-U-M: http://smsng.us/1Nv48in 
96
6
Rafsan Chowdhury's profile photoSunrise Nex-Gen Systems's profile photoAntoine Sfeir's profile photoJosephine Orosco's profile photo
6 comments
 
سامسونگ گلکسی اس 3مینی
 ·  Translate
Add a comment...
In their circles
292 people
Have them in circles
784,773 people
Ali Moradi's profile photo
Vitalii Opanasyuk's profile photo
Darwin Jason Pajares's profile photo
Melvert Montesur's profile photo
Mary Andrea Abanto's profile photo
Rendi Hermawan's profile photo
ahmad jaber's profile photo
王海焦's profile photo
Francieli silva dos santos's profile photo

Samsung USA

Shared publicly  - 
 
In addition to the right tech, the right snack helps you get your sweat on. http://smsn.us/6266BEAUk
64
1
Tina Tindall's profile photoTobias A. G.'s profile photoEric Chen's profile photo阮阿卿's profile photo
3 comments
 
What the...
Add a comment...

Samsung USA

Shared publicly  - 
 
Home feeling cluttered? A little tech can cure that. #SamsungTips http://smsn.us/6265BDq0F
81
7
john doe's profile photobaig baigs's profile photoWorld Shopping News's profile photoEdith Holmes's profile photo
3 comments
 
+Gordon Reichert dunno
Add a comment...

Samsung USA

Shared publicly  - 
 
Say “Smell ya later” to that mystery scent in your garbage disposal: http://smsn.us/6262BD378
64
5
Edith Holmes's profile photoChristell van Blerk's profile photoasad jellani's profile photodaoud.s sylla's profile photo
3 comments
 
Woooow like it
Add a comment...

Samsung USA

Shared publicly  - 
 
We’re bringing together bright young minds to #AppItOut this summer at the Samsung Mobile App Academy. Check out how they’re cracking the “code” to their futures: http://smsn.us/6261B8YmT
98
11
Samwel Ojiambo's profile photoOrlando Mele's profile photo
Add a comment...

Samsung USA

Shared publicly  - 
 
Great photos help relive your vacation. Without the sunburn. http://smsn.us/6264B8Yl2 
77
5
Pablo Figoli's profile photo阮阿卿's profile photodan dan's profile photoOrlando Mele's profile photo
 
Samsung is by far the leading manufacturer of all electronic 's
Add a comment...

Samsung USA

Shared publicly  - 
 
How does technology impact how we communicate? 10 filmmakers answer. Introducing the Samsung Connected Series, in partnership with Vimeo: http://smsng.us/connected
41
3
ahmed ismail's profile photoTech Smart's profile photo
Add a comment...
People
In their circles
292 people
Have them in circles
784,773 people
Ali Moradi's profile photo
Vitalii Opanasyuk's profile photo
Darwin Jason Pajares's profile photo
Melvert Montesur's profile photo
Mary Andrea Abanto's profile photo
Rendi Hermawan's profile photo
ahmad jaber's profile photo
王海焦's profile photo
Francieli silva dos santos's profile photo
Contact Information
Contact info
Phone
1-800-726-7864
Story
Tagline
Welcome to the Official Samsung USA Page! Samsung is the largest tech company in the world.
Introduction
Welcome to the Official Samsung USA Google+ Page! We're very glad you're here. Add us to your circle to get access to the latest and greatest about Samsung and interact with other Samsung fans. 

Samsung is a market leader in Consumer Electronics and Cell Phones. For more than 70 years, Samsung has been at the forefront of innovation. Our discoveries, inventions and breakthrough products have helped shape the history of the digital revolution.

The largest technology company in the world (based on annual sales), Samsung is guided by a simple philosophy, strong values and high ethical standards that influence our work.

With over 40 subsidiaries and offices in over 100 countries, we are truly thankful to have the support of our customers and hope that our Google+ page will help you learn more about Samsung and our products.

We encourage you to share your thoughts and opinions with us and other Samsung fans. Keep in mind that this is a Google+ page focused on all things Samsung in the United States so we might not have information about products in other countries.

Please do not post inappropriate content or foul language as we reserve the right to remove content and block anyone who does this. This includes abusive, threatening, offensive, hateful, spammy, fraudulent, deceptive and disruptive messages and content. If you troll or spam, you will be banned.

Note that messages and comments by Samsung fans do not necessarily reflect the opinions of Samsung, nor do we confirm their accuracy.

Check out these links for more from Samsung!

G+ SUPPORT:  +SamsungSupportUSA

SUPPORT: http://www.samsung.com/us/support/

TWITTER: www.twitter.com/samsungtweets

YOUTUBE: www.youtube.com/samsungusatube

FLICKR: www.flickr.com/samsungusa