Lessons Learned about solving knowing problems.
When you have just one user point a call at your support, it is just an “ISSUE”. You can take a while to solve it.
When you have a lot of users with the same problem at your support, it is a “PROBLEM” that should have your attention, and quick solve solution!
In Fri, 15 Aug 2014 14:55:27 +0000 (Build date), Samsung delivery their Android 4.4.2 version (Product Code: ZTO, PDA: I9505VJUGNH2, CSC: I9505ZTOGNH1, MODEM: I9505VJUGNH2) to all GT-I9505 users in Brazil.
This version was delivered with some problems that have been pointed out by users in Samsung support site, and various websites specializing in Android. However, so far, Samsung only suggests users to wait for a new version of the OS that will fix the problem, but not informs WHEN this will happening!
The IR Blaster problem is a knowing issue (BUG), but there are others problem with this OS version,like: “com.google.process.location” process stops.
I have no idea how many devices were sold in Brazil but, as far as I know was a lot. Which mean, many users with the same problem! Which should draw the attention of Samsung to quickly solve those problems, isn’t it?
Strangely, even after 54 days, Samsung has no provision to resolve the problem, and let all your users literally unsolved.
Possible quick solutions:
The best one: Identified the problem (not functioning IR Blaster), compile a new version of the OS with the problem solved and immediately deliver to all users (via Kies or OTA);
The second one (workaround): Compile the previous version of the OS with a new number and immediately deliver to all users;
The third one (the worst): Leave everything as it is, because this is really the intention of the company (SAMSUNG) remove intentionally the functions of devices, so the users consider buying a new device, which is ILLEGAL! Or maybe users choose to change its choices and buy others companies devices!!!
For me, or they show a solution, like first or second presented here, or it will be consider relevant when I will change my device to consider other players. I still believe Samsung is better in hardware and software, but after that episode I start to consider other options!
Or I’m taken in serious, or I’ll not take them as well.