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Samanage
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Samanage

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Manually entering data into an inventory database is a thing of the past.
Remember manually entering data into an inventory database? Not only was it tedious and time-consuming, it was error-prone. If you're not using barcodes or QR codes to track IT assets, you should be.
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IT spending in 2016 will continue to rise as more and more companies push to digitize and make the transition from pencil on paper to bytes.
When you’re in the trenches and working hard to whittle down all the tasks you have due by the end of the day, week, month, and rest of the year, it’s easy to lose sight of just how valuable you are to your company.
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Maintaining a great service catalog can help with more than just IT requests.
To use your service catalog, the end user goes to a special web page or self-help portal to make his or her request. This portal should allow end users to search for the services they need, find necessary details about the service, and order right from their device.
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Put it in terms the user can easily relate to.
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If shadow IT is already abundant, perhaps it’s time to see the benefits and embrace what the practice has to offer. #ITSM
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There are a number of vendor specific courses available depending on your in-house solutions. 
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With #agility comes the great responsibility in #ITSM of being the best in breed, ensuring users know what’s coming.
The concept of being ‘agile’ has two primary meanings. There is Agile and agile.
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“With Samanage, we’ve discovered that you can have a huge company with very little paper documentation." #Samanage #Customers
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Tickets might not be easily confused with incidents, but you can see how tickets could be confused with service requests. #ITSM
IT professionals who agree on everything from the benefits of the cloud to the need for more secure email solutions break into heated, passionate debates over the difference of incidents, service requests, and tickets.
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Love cats? You could be a cat behavioral consultant. Love heights? Try antenna repair. #Friday #TGIF
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An inclusive ITSM solution that offers users a variety of ways to both ask questions and seek help.
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Software may actually do a better job at customer service than a #tech worker can. #ITSM
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Contact Information
Map of the business location
117 Edinburgh S Dr #100 Cary, NC 27511
117 Edinburgh South Drive #100USNorth CarolinaCary27511
(888) 250-8971samanage.com
Software Company, Business Service
Software Company
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Information and Technology Services
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Review Summary
4.9
14 reviews
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"Top quality company, and the software does what it says on the tin"
"This product is helping us manage requests and incidents much more effectively."
"From this report I can see what systems need to be upgraded."
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Karen Allen's profile photo
Karen Allen
a year ago
Samanage has saved me a lot of work by it's asset inventory module. I was able to quickly grab a report of all the equipment that is on my network and save a inventory of all laptops workstations and servers. From this report I can see what systems need to be upgraded.
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Rebecca Chickering
a year ago
By far the best ITSM tool we have used. Easy setup and intuitive to use. This product is helping us manage requests and incidents much more effectively.
simon morris's profile photo
simon morris
10 months ago
Top quality company, and the software does what it says on the tin
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Steven Hiersche Jr
a year ago
Samanage is one of the best HelpDesk Tools I've ever used! What do you like best? The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function, very intuitive and not a taxing process as some can be. Lastly, you can integrate with an SSO company called OneLogin. A very simple, free process with them and you are integrated with ADUC! What do you dislike? Just started using it so nothing to truly complain about. We haven't worked much yet with the built in API code or Zapier. so not sure if we will run into any headaches connecting it to our current "helpdesk". Recommendations to others considering the product Make sure you go through a thorough demo. They are very knowledgeable on their own product and answered every question that we had. What business problems are you solving? What benefits have you realized? We were using a developer's tool to run a pseudo helpdesk and it reached it's end of life. We needed to move on and are now loving Samanage.
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Brandan Kusser
11 months ago
Great Product. Improved our IT department immediately. Great UI.
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Brad Yetman
a year ago
Samanage is simply awesome. Solved all my needs for asset management and tracking on top of a robust and easy to use service desk.
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Jean Tagliamonte
a year ago
We are still in the implementation phase but so far so good. We are working through how we'd like to set the tool up and are finding it very flexible. The community is a GREAT resource and I feel like we have the opportunity to shape the future of the product.
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Deane Geddes
a year ago
Samanage is a fantastic ITSM tool!