Response from the owner - 6 months ago
Mathew Bittinger needs to man up and tell the truth is that possible? The job Matt misrepresented to our office was to change a valve which the coupon would cover. Before even the job was explained by him to us, he threatened to write a bad review, RED FLAG!!! He never mentioned this was a Jacuzzi Tub. If he did, he knew full well the discounted coupon would not apply. I am quite sure, as the coupon explains this. We are great plumbers as this is why we still got the job done and have far more great reviews than anyone in this city. I think this is a hobby for Matt. Why would Matt need to reiterate if he did not have a hidden Agenda? We don’t need to see the job with Matt’s description of a simple valve. Once as Matt says, he finally got his call ( in the time frame promised and described in full detail in the coupon) at 3pm, It is then he springs it on us it is a Jacuzzi tub. I Sal took the call right away as I seen a potential problem as it is clear this guy has a hidden agenda. He has copied and pasted this NON-SENSE everyplace he can. He was going to do this cowardly act even if we set off bells and whistles and told him he won a million bucks! I have called him and he will not speak to me as he never has time yet he has time to copy and paste the same garbage wherever he can that helps nobody. I am not sure of his motive but we are a 40 year company and I assure you the many happy customers will bury this internet bully. I am a man and men work it out and not hide behind the PC. Matt are you man enough? You don’t sound like it. You never demanded to speak to me, I spoke to you voluntarily and now when I call to speak to you about this review you hide and don’t have time. You said if it took longer than 2 hours you would pay but not be happy. If it was so basic why did you need a plumber? We wanted to make sure you knew this could be difficult and we wanted to be upfront about the additional charges if we sent the workers out. We never threatened to not send workers only to warn you that we are not a dealer for your tub and maybe not the right company for the job. I am not sure what to say here, should we hurry up and do a bad job? I did not want to send workers because of being qualified not because of fear of a bad review, BS! Matt you BEGGED me to do this job even though I said we were not a Jacuzzi dealer. I told you to get a refund and hire one that is. It was almost like you were not hearing me. I all but informed you that we would ruin your tub and you did not care. Please come out please , please, please. This is why I said sign the waiver and we will give it a try. I am not sure why Matt was so insistent, he could call any Jacuzzi dealer but after being so unhappy and he still BEGGED us to come. Only to write this garbage when we helped him out. We probably saved him $500. I am a sucker for helping people. I should have gone with my gut and canceled the call it would have been a bad review no matter what at least he would not be able to use his tub and I would of gotten the gratification he paid full price. Sounds like the techs did a great job as you barley touch on any of the work performed, Customer service? I called you 3 times now to be snubbed as I believe you set us up to fail. Matt we don’t want to come to your house ever again as you the customer are dishonest and fraudulent. Since you elected to ignore my request to work this out. My next attempt to contact will be unavoidable. I hope your attack and crusade on my company will be worth it as I will move forward with my own way of protecting my company and reputation.