Response from the owner - 2 months ago
Thank you for sharing your feedback with us regarding the unpleasant recent experience you had at our Key Auto location. We also appreciate you taking a few minutes to write this review.
First, let us express our deepest apologies. You deserve only the best service, especially when you visit a Key Auto Group location. We want customers to enjoy visiting us, so your review of a troubling experience at Salem Ford Hyundai is a real concern for us.
Clearly the experience you had is unacceptable and we’re sorry that this occurred. We will be looking into this issue with our team to better understand what exactly transpired and then we will follow up with you directly.
Until then, we sincerely hope you will allow us the opportunity to serve you again in the future at Salem Ford Hyundai.
The Key Auto Group values you as our customer.
Customer Care Team
Key Auto Group