My issue is that the "customer service" reps at +sheplers were condescending and rude to my parents in their insistence that the original order sent had been correct and my parents were clearly just doddering old fools who couldn't order the right size of pants.
I have never in my 10+ years of ordering online run into a situation like this. Man up Sheplers and accept that your packaging department made a mistake and send out the right order next time. It is customer service 101 and would have netted you a great message online about your company. At no time were my parents asking for something free. They simply wanted the right set of pants, the ones they ordered to begin with. Rant over, enjoy your Tuesday!
I know this is tltr, but I appreciate any of you who took the time. #badservice #avoidesheplers #sheplersbadservice #sheplers
His parents knew Zac was going to have challenges, as he's got an extra chromosome. Unfortunately, these challenges have been much more than originally expected. This adorable little guy has had 3 surgeries already in his 3 months of life. Over the weekend he had to fight the hardest fight of his young life to date and the doctors had to remove his small intestine. He's on the donor's list and in the best place possible (CHOP), but just the fact that there has to be a tragedy for Zac to survive weighs heavily on everyone's hearts.
She waited almost 7 hours yesterday for a room after her surgery which went "very well". This morning they told me at 9:30 to get there right away they would discharge her as soon as someone was there to take her home. Five hours after I got there she was finally discharged. The doctors and nurses were fantastic, her care was all good. But our hospitals are very poorly staffed when waiting for a simple order for heparin to detach a port takes 5 hours.
#healthierus #warrior #kickingcancerass #sisters #teamcelestine
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