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SQM Group Inc.
Corporate Office
Today 8:30AM–4:30PM
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SQM Group Inc.

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Early Registration: Register before February 15, 2017 and receive a 10% discount on registration for the SQM Conference. Claim your 10% discount here: goo.gl/IRVr1h
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SQM Group Inc.

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Happy Holidays from the SQM Team. Best wishes to you and yours for the New Year ahead!
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Learn about the Top 10 Customer Experience Metrics in order to improve Csat, increase customer referrals, and retention. http://ow.ly/sT5z306Wj0d
SQM’s Top 10 Customer Experience Metrics provide valuable customer experience insights.
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SQM Group Inc.

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Receive a Complimentary CX Strategy Benchmarking Report on how well your organization is performing on the design and execution of your CX Strategy by taking SQM’s 4 question, CX Strategy - Pulse Check survey. http://ow.ly/RnYY306hrZt
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SQM Group Inc.

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Does your contact center have what it takes to win? You have 7 days left to apply for our Contact Center Best Practice Awards Program. Clients and non-clients are welcome and encouraged to apply! http://sqmgroup.com/call-center-fcr-best-practice-awards-nomination-process/
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SQM Group Inc.

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Does your contact center have what it takes to win? You have less than 2 weeks left to apply for our Contact Center Best Practice Awards Program. Clients AND non-clients are welcome and encouraged to apply! http://sqmgroup.com/call-center-fcr-best-practice-awards-nomination-process/
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Join us for our webinar where we will provide details on how to recognize your CSRs and Supervisors with the SQM Awards Program. Recognizing CSRs and Supervisors for providing great customer experience is one of the best practices for improving first call resolution and customer satisfaction. Join us on Thursday, January 12, from 2:00pm – 2:30pm EST. Register now: goo.gl/8mn4RZ
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SQM Group Inc.

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By retaining customers, the contact center protects the organization’s greatest asset – its customers. Learn more about SQM’s Top 10 CX Metrics to improve Csat, increase customer referrals, and retention. http://ow.ly/zjOD307gGKp
SQM’s Top 10 Customer Experience Metrics provide valuable customer experience insights.
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SQM Group Inc.

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SQM’s Top 10 Customer Experience Metrics provide valuable customer experience insights. These metrics are applicable to any of the core contact channels customers use to resolve an inquiry or problem. http://ow.ly/PiLF306J7rv
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SQM Group Inc.

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Do you know how well your organization is performing on CX strategy? Simplify this process with SQM’s CX Strategy – Pulse Check 3 Minute Survey. http://ow.ly/aJKb305X1dg
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As October comes to an end, our new office is starting to come together! Walls are up and insulation is installed! More updates soon.
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Many contact center managers think internal metrics are essential for improving customer experience. Internal metrics can be helpful for improving customer experience, but the metrics that matter most are the VoC survey external metrics. http://sqmgroup.com/summit-contact-omni-channel-customer-experience/
There is much debate on what the best metrics are for measuring, benchmarking, and improving a contact channel and/or an omni-channel customer experience for resolving an inquiry or problem. Many contact center managers think internal metrics such as service level, hold time, call transfer, call length, channel completion rate, repeat contact...
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Contact Information
Map of the business location
4611 23 St Vernon, BC V1T 4K7 Canada
4611 23 StreetCABritish ColumbiaVernonV1T 4K7
(800) 446-2095sqmgroup.com
Corporate OfficeToday 8:30AM–4:30PM
Thursday 8:30AM–4:30PMFriday 8:30AM–4:30PMSaturday ClosedSunday ClosedMonday 8:30AM–4:30PMTuesday 8:30AM–4:30PMWednesday 8:30AM–4:30PM
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