Response from the owner - 3 weeks ago
First, thank you for your feedback, it is always good to hear how our policies are interpreted by our customers and we welcome the chance to explain our pricing policy.
Second, thank you for the comments on our sales representative David, he is an excellent example of the kind of person we strive to employ here at SF Moto and it is good to hear that your experience with him lived up to our aspirations.
Next, let me assure you that we in no way consider you or any other customer a potential "sucker." We try to stock our floor with the very best examples of every bike we sell (i.e. very clean, low mileage, just serviced, etc.). We are not a "bargain seller" for someone that wants to buy a bike that "just needs a little love." We sell bikes that are ready for you to ride confidently and need nothing until their next scheduled service. We inspect every bike, replace wear-items (like tires, brake pads, chain & sprockets) if they have less than 40% of their life left—elevating all of our bikes to very high standards—we also warranty the bike for 90 days and provide our used bike customers with a year of roadside assistance and a discount on labor in our shop on the bike that they buy here for the rest of their lives.
Adding value in these ways necessarily drives up the cost (just adding a brand new set of tires could add 10% to the cost of some bikes) but, again, we are not trying to be a bargain seller. We sell high quality bikes here in the city (paying San Francisco rent, just like you probably do, and paying San Francisco wages), offering our customers a turn-key experience so that they can get their new bikes and worry about riding, not whether or not their bike will start every morning and get them to work or if they need a new set of tires or brakes in a month.
We appreciate that this business model is not for everyone. Some people are more comfortable with taking their chances on Craigslist or buying "as-is" somewhere and there is nothing wrong with that. We have found that many of our customers value the quality and convenience that we offer and so we have been able to build a thriving business here. We understand that you are looking for something a little different in your motorcycle purchase and I have every confidence you will find it. I am sorry that it seems that you feel bad about the service we provided in this area but I hope that it won't stop you from considering us where your gear and service needs are concerned, we would like nothing better than to provide you with exactly the motorcycle related service you need.
Thank you once again for taking the time to provide us with your feedback and, as always, ride safe.