I purchased a Google Offer for a chimney cleaning service from this company.
My experience leading up to the service was extremely good - excellent scheduling staff and even the technician was friendly when he arrived, though he was not particularly professional looking - but then again, maybe chimney sweeps aren't ever professional looking.
He competently and satisfactorily performed the service, and attempted to upsell me on carpet cleaning and air duct cleaning, which isn't unexpected - the chimney cleaning is barely visible on the company's website.
Once the chimney cleaning was performed, he wanted to perform a free dryer vent inspection (presumably to see if they could sell me on a cleaning), and I accepted. He was having some difficulty maneuvering the dryer away from the wall, and after watching him struggle for a minute, I attempted to help him (the first of my problems). We got the dryer away from the wall, he inspected the vent and found it to be relatively clean, and upon his moving the dryer back, I discovered that my hardwood floors had been scratched pretty heavily.
I realize now that I should have made sure he took some precautions against this sort of thing (which I would expect is not uncommon - what hardwood floors are really protected against a large metal appliance being shuffled around).
After talking to the technician about the damage, he recommended that I call the company number and speak with someone about repairing the damage. The company claims to be insured and bonded - I expected that surely they would take care of the problem. The woman I spoke with initially thanked me for being understanding and assured me that they would rectify the situation, and that the person in charge of customer service would contact me on the next business day.
After a few hours past the time I was told I should have received the call, I called the number back and was able to speak with the customer service representative. She informed me that she would have to speak with a few people and would call me back within the hour to schedule the repairs.
Towards the end of the next day I called back, having not received the call about scheduling and was informed that the owner(s)/manager(s) of the company only authorized a refund for the service - not the cost of any repairs. I explained that this was not satisfactory, and asked that she request that I be able to consult a general contractor about the repairs and see if we could make some sort of compromise. She promised to call me back the next day with the reply.
Later than she had promised, she called me back and informed me again that the only thing the company was willing to cede was the amount I paid for the service.
In summary, though very personable, this company clearly does not have their act together when it comes to ensuring your property does not get damaged nor when it comes to doing the right thing when something goes wrong. Due to that fact, I would suggest you find a different company to do business with.