Time and again, I've tried to give Steves Rib the benefit of doubt, thinking that maybe I just caught them on "off" nights, but I guess it's time to finally accept that it's just how they treat people and it's never going to change.
About 4-1/2 years ago, my wife called in an $80 order for a family get-together at our house. She chose Steves because our infant son had fallen asleep in the back seat and it was a cold, wet, windy night, so we didn't want to get him out and wake him. We knew Steves has a drive-through. When I pulled up to the drive-through, I was told that we can't pick up call-in orders at the drive-through. I asked why and they said it's because call-in orders are rung up on a different register. I explained the situation and asked if they could please make an exception and they flat-out told me NO with a serious attitude. Needless to say, they lost out on our money that night and I, being the principled person I am, decided we would no longer patronize their restaurant.
A couple of years later, we decided to try Steves again. This time we stopped in the restaurant to dine in. After waiting 40 minutes on a Tuesday at 5pm, we were seated and waited another 15 minutes before the waiter even acknowledged us. Long story short, we finally got our food at 7pm and it was cold, the waiter was rude, and the experience overall was one of the worst dine-in experiences we've had. Again, we decided that would be our last time at Steves.
Fast forward to tonight. We decided, once again, to give Steves a try. I drove up there to get our food, knowing that if I called it in, I wouldn't be able to pick it up in the drive-through. I pulled up to the speaker and waited for someone to take my order. After a 3-minute wait, someone came on the speaker and asked what I'd like. I started reading my order off and was interrupted with "Sorry sir, you can't order a burger at the drive-through." I said "I'm sorry, what was that?" to which he replied "You can't order grille food at the drive-through."
Now, maybe I'm just crazy to think that the same food that's on a restaurant's menu would be available regardless of where or how you order it? Maybe it's ridiculous to think that the "servers" or owners of a restaurant would want their customers to be happy so they come back. Or maybe I'm crazy to think that it wouldn't be that hard to walk food that was phoned in over to the drive-through window.
Whatever the case, three strikes and you're out, Steves. We've tried to love ya, but you just make it too damn hard. It shouldn't be this difficult to pay your high prices for your average food, and since it is, we'll stick with Ron's, Billy Sim's, Slim Chickens, or the many other great places within a half-mile of your "restaurant," at all of which we've had great experiences where we felt like our patronage was wanted and appreciated, and we actually got good food and smiling service.
Don't worry though, I'm sure you won't miss those of us who live within 2 miles of your establishment and eat out 2-3 times per week.