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Russel Lolacher
1,070 followers -
Communications pro with a social soul. Professional speaker, consultant and customer service nut.
Communications pro with a social soul. Professional speaker, consultant and customer service nut.

1,070 followers
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Is your business ready for the future? Here are 10 customer service trends to look for in the coming year. via +Microsoft Dynamics
Insights courtesy of +Shep Hyken, +Jeanne Bliss, +Annette Franz, +Bill Quiseng, +Tricia Morris, +Sumair Dutta, +Nancy Friedman, +Al Hopper, +Matthew Kresch, +Bill Patterson and me! (so honoured)

#customerservice #custserv
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LISTEN TO THE NEW THE UPSELL EPISODE! (I'll stop yelling)
We're talking about how tired "customer service" is, the consequences of our service actions and a recent patronizing experience with a social media management company. 
I'm going solo for this quick and dirty entry of the podcast.
https://itunes.apple.com/ca/podcast/upsell-podcast-adding-humanity/id1009972114
Have a listen!
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New episode of THE UPSELL PODCAST (there are 4 now)
+Russel Lolacher interviews Constable +Mike Russell about community and how the +Victoria Police Deparment uses digital tools to connect, in his latest episode of The Upsell

(VicPD is probably one of the only police departments across Canada that is fairly active on reddit, and uses Pinterest to connect people with stolen property)
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I'M ON iTUNES!!!!!! Pretty freaking excited. 
Please check it out, SUBSCRIBE and tell me what you think. 
https://itunes.apple.com/ca/podcast/upsell-podcast-adding-humanity/id1009972114
To Rate and Review, I made a handy video to show you how (pretty please): https://youtu.be/nuk3-kXC6FA
A big thank you to all those who have told me they were excited for this and showed their support. Thank YOU!
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Honoured to have been included in +Hootsuite's blog and white paper on social government. 
My focus: it's all about being a youtility/useful. (shout out to +Jay Baer for that one) 

#publicservice   #customerservice  
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Inspired by a +News1130 story of a passenger being helped by their airline's competitor. Nicely done +Alaska Airlines 
#custserv   #custexp   #customerexperience   #cx  

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VERY flattered to be on a list like this that includes such kickass #customerservice  leaders like +Marsha Collier +Shep Hyken +Barry Dalton +Bill Quiseng +Kate Nasser and so many more. Thanks +WittyParrot 

#custserv  
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You are driving up a highway when you find yourself behind a snow plow...what do you do? What. Do. You. Do?
Here's what: How to Drive Around Snow Plows in BC 
http://tranbc.ca/2015/01/27/how-to-drive-around-snow-plows-in-bc/

#snowplow   #winterdriving   #driversafety   #BC  
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