Join Ronald and guest Laura C. Roane on Thursday, February 26 at 7:00 PM on BlogTalkRadio.com search Managing Change.
‘Wait a minute I just perform patient intake information’.
‘And I conduct patient state of condition as they are received into one of the examination rooms’.
‘All I do is to administer the medicines in following the doctors diagnosis and educate the patient on how and when and with what each drug should be taken with’.
‘We are the tech department and we just do tests that the doctor has requested’.
‘I’m in records and all I do is receive, file and manage the patient records for future use as directed under the facilities policy and procedures and the HIPA regulations’.
All of these practitioners that interact with the patient are experts in their own area of service in delivering treatment and managing the patient experience. Whether they are on the front end of providing services or interact days, months and even years after the initial need for medical services have been made, the utilization of that staff person’s knowledge of the required procedure and how it interacts with other departments determines the level of efficiency, patient experience and ultimately how that facility performs and operates.
To the rescue.
By engaging the employees knowledge from the onset of meeting the patient the facility immediately begins to collect data on procedural efficiency, patient confidence in the process of treatment and an unexpected bonus of cost efficiency in the delivery of services real time. The benefit for the employees is that they become part of the ‘management’ of their department in a meaningful way. They become a part of the overall improvement of running and maintaining their unit. As adults they build on their professional development and self-efficacy/self-worth. Their self-esteem is intrinsic to the welfare of the organization. Additionally a reward system can be established upon which to drive continual improvements.
A patient comes in for muscle pain in their legs and patient intake is performed. Medical history is collected and treatment is administered accordingly. During the process a technician recognizes that a procedure could be substituted for an alternative process while gaining more insight as to what is going on with this particular patient. By sharing this information with their colleagues during a daily, weekly or even monthly staff meeting administration can be assured the most current procedures and or equipment for such a condition is being sought. (Budgetary considerations would be addressed by the department unit director and the facilities administration and operations for defined, large investments). In many cases the adjustment that is needed is small and or more procedural than massive changes that would typically be driven from the executive level of the facility.
Executive and management level will have to come from a human system mindset that is open and flexible for such interaction across all level of staff to work. The encouragement of employee interaction to foster such engagement would not only have to come from the executive level rather middle management and administration would have to be self-confident and rewarded in fostering such a climate of interaction. The reward system would recognize those that support as much as it rewards those that bring to the front such ideas that incrementally improve the overall operations of the facility.
A shift in the style of management being reinforced with rewards for team building and recognizing operational efficiencies. This is how front line employees drive constant change by being operational, procedural and patient comfort auditors!
Guest: Frank Wander CIO PeopleProductive.com
Subject: Talent Management Reimagined for the 21st Century
Frank Wander is an author, former turnaround CIO, and founder of PeopleProductive.com
He will be the keynote speaker for this week’s New Jersey Technology & Entrepreneurship Industry Week.
Frank was a Chief Information Officer at three different companies, most recently at Guardian Life Insurance Company of America, and the President of Group Intelligence.com.
During the .com era.PeopleProductive has created a proprietary methodology using the human factors of productivity and innovation so that companies can improve execution, decrease costs and increase profits.
Join Ronald and guest Frank Wander on April 10, 2015 at 7:00 PM to share his view on managing human intellectual capital that is talent.
Remember to attend the TETN Industry Week Kick-Off Conference scheduled for the week April 13 – 17th held at NJIT Eberhardt Hall, Newark, NJ Contact 973-596-8540
Register for the weeks activities: TETN
Managing Change, LLC supports Jobs4NJ TETN Network
Were talking with Dr. Evadne A. Harrison-Madu, Chairperson/Assistant Professor, Nursing & Allied Health Essex County College about the upcoming panel discussion entitled Diversity in Health Care Workforce Conference scheduled for Wednesday April 8th between 10:00 AM – 2:00 PM at Essex County Community College.
Visit: Nursing and Allied Health Programs
Managing Change Tuesday March 24th, at 7:00PM eastern/6:00PM central time at
Managing Change Blog Talk Radio
See Jobs4NJ New Jersey Health Care Talent Network Group. http://www.hctn-nj.org/
Ralph Petti, MBCI, CBCP is the President of Continuity Dynamics, Inc., an international firm focused on the areas of risk management, business continuity and disaster recovery planning.
Note, your resolve to going the distance is being prepared. Listen to what it takes to be able to succeed your next disaster.
Thursday, January 29 @ 7:00 PM
Guest: Rod Colon.
Subject: Resolve to Own Your Career
Rod Colon Motivational Speaker, Master Networker, Career Strategist, Radio Show Host, Corporate Trainer and Author
Rod has created a secret solution to the bleak job market career search…except that it’s not a secret. His take-no-excuses, Wall Street-bred strategy is proactive and action oriented, challenging job seekers to manage their lives and job search like a CEO.
As an adjunct professor, he also spearheaded the first college course on networking taught in the United States, as part of Georgian Court University’s business management program.
Rod advocates an unusual, yet common sense approach to career management by aggressively challenging professionals to be relentless in managing their careers as a business — the CEO of ME, Inc. With his winning job search strategies, Rod has helped many people land jobs in the last 12 months alone.
Rod Colon can be reached at 732-367-5580 mailto::firstname.lastname@example.org www.RodColon.com
Join Ronald and guest Rod Colon on Thursday January 29 at 7:00 PM to share his recipe for success in making good decisions to manage your career effectively.
Whether you are an employer seeking talented employees or an employee seeking a home too apply your skills this panel discussion will educate you as to what is needed to win in the healthcare industry today and into the future. Opportunities favor the prepared.
I work with businesses in helping their
employees manage organizational change through adaptation,
transformation and self efficacy.
By combining multiple behavioral disciplines and appropriate processes in addressing the needs of the Individual, the Group and the Organization I ensure that desired outcomes are achieved.
Managing Change identifies the intangible assets of your company’s employees in order to produce tangible results at Work, at Play and for their lives (Berry 1997). By looking at human development in a comprehensive manner the intangible assets become tangible results by engaging the essential needs, skills and interests of the individual in achieving the desired, planned for and measured results on your life’s journey.
How may I help?
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WELCOME to the source that will turn your life around by showing you how to use your intangible assets to produce tangible results Managing Life’s Changes!
- Prior Park CollegeCommerce & Art, 1974
- Managing Change, LLCCEO, 2000 - presentManaging Change, LLC works with public and private corporations, unions groups and public entities in providing Business Consulting Services, Coaching and Mentoring, Keynote presentations and Workshops on the human side of Organizational Change Management.
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