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Romero Cavalcanti
Works at RBV Consultoria
Attended UNICAP
Lives in Recife - Brasil - Brazil
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Hi, everyone, our planet earth this magnificent gift of life is all we have. Celebrating Earth Hour 2014 :) We will join millions of people worldwide on Saturday 29 March, from 20h30 to 21h30 (local time). Millions of people across the world are switching off lights for one hour - to celebrate their commitment to the planet. 

+Earth Hour isn’t just about lights off; it’s about people across the world coming together throughout the year to join forces to improve the planet. Never underestimate your power; never underestimate what you can do.” ~ Jamie Foxx

http://www.earthhour.org/ is a worldwide movement for the planet organized by the World Wide Fund for Nature (WWF). Earth Hour engages a massive mainstream community on a broad range of environmental issues. It was famously started as a lights-off event in Sydney, Australia in 2007. Since then it has grown to engage more than 7000 cities and towns worldwide, and the one-hour event continues to remain the key driver of the now larger movement. The event is held worldwide and held towards the end of March annually, encouraging individuals, communities, households and businesses to turn off their non-essential lights for one hour as a symbol for their commitment to the planet.

" +Earth Hour gives you the power to inspire anyone, even if you’re just one person, and Earth Hour is much more than an hour.  There are great projects from the crowd, for the planet, happening all over the world.” ~ Gwen Stacy

https://plus.google.com/+EarthHour/posts
https://www.facebook.com/earthhour
http://instagram.com/earthhourofficial
http://www.pinterest.com/earthhour/
https://twitter.com/earthhour

Greetings from Brazil!

#global #planetearth #earthhour #EarthHour2014 #creativity #innovation #cause #collaboration #humanitarianism
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+Jennifer Sertl Thank you! I continue to learn from your example :) 
 
Serving the new consumers.
Reblogged from PricewaterhouseCoopers LLP.
 
Hi, everyone, huge economic shifts between, and within, countries are resulting in equally momentous changes in consumption patterns. CEOs are having to chase a moving target, as consumers evolve in different ways in different markets. They also have to address the needs of more diverse and demanding customer segments as well as dealing with increasingly intense competition. 

It’s no wonder that more than half of CEOs are concerned about changes in consumer spending and behaviours, and that nearly half of all CEOs are worried about new market entrants. To respond to these challenges, CEOs are keeping their eye on emerging markets, which make up six of the ten overseas markets in which they expect to generate most growth.

More than 90% also want to change customer growth and retention strategies, while over 90% say the same for channels to market. But fewer have actually made changes in these areas, and many don’t think the customer-facing parts of their business are well-prepared to carry out such changes. But some CEOs are only too aware of the need for action. They’re looking to better serve distinct demographic segments, like older consumers. Some are also targeting the world’s poorest populations. And, in a shared economy, more companies are offering customers different ways to consume other than permanent ownership.

In this short video, CEOs from a range of companies around the world, discuss the challenges of serving new consumers and the steps they're taking in response.

#global #consumers #CEOs #companies #analysis #business #strategy #RBVconsultoria
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+Shaker Cherukuri CEOs told,  three big trends will transform businesses over the coming five years. Fourfifths of them identified technological advances such as the digital economy, social media, mobile devices and big data. More than half also pointed to demographic fluctuations and global shifts in economic power. Of course, these trends aren’t new. What has changed is the pace at which they’re unfolding – and the way they’re colliding to create a completely different environment, that will have a huge bearing on future consumption patterns as well.
 
Um ótimo 2014! Saúde & Paz. Happy New Year 2014.
Visit Brazil :) http://www.pinterest.com/romerobv/brasil-brazil/
Peter White - Pedro Blanco ♫ http://youtu.be/3MxgpFrZ8L4

Hi, everyone, I hope you walk on the beach...
Everyday I walk along on the beach of Boa Viagem.  I live here :) I was walking on the beach the other day and realized that I felt as if I were on vacation. 

Boa Viagem is a beach in the Recife, Pernambuco, Brazil. The beach is famous for its bright-water and the natural pools. "Best Brazilian Beach" :) the main reasons given are the beauty of the natural pools, the hotel infrastructure and the proximity to a large city and the airport.

Most of the beach of Boa Viagem is protected by a natural barrier corals. At low tide, formed several natural pools along the beach, also at low tide you can walk on the corals, which are relatively flat and wide (but slippery). When the tide rises, the corals are completely covered by water.

The Recife boasts scenery of rare beauty, with rivers, beaches, greenery, historical buildings, and cultural effervescence. The Reef also has profile cosmopolitan, with its modern service, vast economic growth and a rise in middle class. 

Recife - Portuguese pronunciation: [ʁeˈsifi], is the fifth-largest metropolitan area in Brazil with 3,743,854 inhabitants, the largest metropolitan area of the North/Northeast Regions, the 5th-largest metropolitan influence area in Brazil, and the capital and largest city of the state of Pernambuco. The population of the city proper was 1,555,039 in 2012.  

Read more at: http://en.wikipedia.org/wiki/Recife

#Brazil   #Brasil #tourism   #turismo  #beach #praia    #RBVconsultoria
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What a dream it would be to visit Brazil +Romero Cavalcanti! One day, one day...Happy Belated New Year...
 
Hi, everyone, drivers and passengers increasingly expect access to connected services in their vehicles. But what do consumers want and how can OEMs fulfill those demands? Accenture conducted a global survey of 14,195 consumers across 12 countries to find out what consumers want and how can OEMs fulfill those demands.

The connected vehicle space is a fast-growing market and a strategic priority for the Automotive Industry. At the same time, the diagnostics data that these systems generate can provide OEMs with the insights they need to enhance services in areas such as #CRM / #marketing , #quality , customer services, after sales and R&D. 

Dig into Accenture’s most recent survey and find out. To view country results of Connected Vehicle survey, click on the map below.

#Brasil #Brazil   #Accenture   #global #vehicle #automobile #cars #industry #companies #GM #Ford #Teslamotors #Peugeot #Citroën    #Hyundai #Nissan #analysis #economics #business #strategy #drivers #consumers #RBVconsultoria  
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Thank you for sharing +Romero Cavalcanti Very interesting!
 
Hi, everyone, "Brazil in Africa: A new Atlantic alliance." Excellent article by +The Economist. Let me think about this,  Brazilian companies are heading for Africa, laden with capital and expertise and Brazil wants to be  a partner for projects of development. 

"Brazil is not coming to Africa to expiate the guilt of a colonial past. We also don’t see Africa as an extensive reserve of natural riches to be explored. We want to share experiences and lessons, add efforts and unite capacities." by Luiz Inácio (Lula), President of Brazil 2003–10. 

In less than ten years, Brazil has more than doubled its diplomatic presence in Africa from 17 to 37 embassies, and it is now among the countries with most diplomatic representations there.

In parallel, relations in the economic realm have intensified, with trade increasing sixfold. New economic partnerships have been forged, linking Brazil’s Common Market of the South (Mercado Comun del Sur - MERCOSUR)  with the Southern African Customs Union (SACU) and the Southern African Development Community (SADC). In addition to its traditionally close ties with Lusophone Africa, united in the Community of Portuguese-Speaking Countries (Comunidade de Países de Lingua Portuguesa – CPLP), Brazil has further established partnerships with other African regional or sub-regional organizations on a bilateral basis. Cooperation agreements with the Economic Community of West African States (ECOWAS), the New Partnership for Africa’s Development (NEPAD) and the African Union (AU) complement Brazil’s new engagement with regional integration schemes in Africa and underpin its quest for a more active role there. 

Brazil has also made an effort to contribute to Africa’s development by transferring technical expertise and providing assistance to African countries. Although still a recipient of development assistance itself, it has emerged as a new donor in Africa. Noteworthy in this context is not only its decision to relieve African countries’ debts of more than US$ 1 billion,  but also the fact that more than half of Brazil’s technical cooperation resources is directed towards the continent.

Unlike China, Brazil does not need Africa’s resources but is more interested in diversifying its markets.

#Brasil #Brazil #Africa #global #IMF #economics #business #strategy #news #analysis #jobs #collaboration #RBVconsultoria
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Thank you +Shaker Cherukuri for sharing. Very interesting. Greetings from Brazil. All of this left me wondering:

1. Climate impacts from transportation fuel are enormous. The combustion of transportation fuel is responsible for about 29 percent of U.S. greenhouse gas emissions, and once a full lifecycle assessment is done — which adds emissions from production and refining (the so-called "well-to-tank" phase) — the figure for fuels is actually closer to 42 or 43 percent, said Projal Dutta, the New York Metropolitan Transportation Authority's director of sustainability initiatives.

2. Sustainability is more than just an over-used term or business practice for global organizations. It is a business practice important to all businesses of all sizes – globally.
Sustainability is the ability for companies to cut the umbilical dependency on ever increasing environmental resource demands and cut costs delivering ethical, sustainable, economic growth over the longer term. This business practice is founded on sound business sense delivering improved value to all stakeholders – the company, employees, customers and wider societal groups.

3. Tesla's strategy of direct customer sales and owning its own stores and service centers is a significant departure from the dealership model in the U.S. marketplace.  States have laws that limit or ban manufacturers from selling vehicles directly to consumers, and even though Tesla Motors has no independent dealerships, dealership associations in multiple states have filed numerous lawsuits against Tesla Motors, trying to block the company from selling cars in some states. This has not stopped Tesla from operating. Dealership model in the U.S. marketplace from having to compete with Tesla’s direct sales model, we are for a free-market society that allows your effort and ingenuity to determine your success.

+Tesla Motors future is now. +Elon Musk  is a transformational role model for entrepreneurs and anyone who seeks to drive to change the world.  Just how much is Tesla, the company, really worth? I'm considering an electric car because of the environment. The Telsa S is as well built as any luxury car on the market. But it's certainly as nice as a high-end Lexus or Mercedes. It's simple to charge up. For someone willing to put out a little pocket change (relative to the price of the car) on a better charger and some new wires in the garage, it charges up rapidly enough to allow me to use it every day of the week. For the occasional long-term road trip, I've got airlines + car rental.  It's just plain fun. The car is a blast to drive + the informatics are top notch http://youtu.be/TZ0HsN-tblo :) All in all, the kind of joy that few other cars can provide today. 

The company's all-electric Model S sedan was selected by Consumer Reports as 2014's "best overall" car. It's a great car. I am an admitted! Model S sedan to Brazil :)

#Tesla #teslamotors #automobile #cars #electriccar #electricvehicles #greencars #innovation #tech #creativity #economics #business #strategies #sustainability 
 
Dealers terrified of No Oil Service?

Tesla without its outer shell looks like a cell phone on wheels. It’s basically just a big battery
http://www.wired.com/business/2014/03/car-dealers-fear-teslas-plan-end-oil-changes-forever/

Batteries are us...just got bigger:-)

#teslamotors   #batteries   #autodealers  
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+Shaker Cherukuri Brazil’s auto market  has been seen as one of the hottest in the world.  Companies like Volkswagen and Fiat sell more cars than they do in their home markets.   Automobiles account for 49% of the luxury market in Brazil. The next closest item is beauty and skin care, at a respectable 18%. 
 
Hi, everyone, I like technology and Google :) Google unveils smart contact lens project to monitor glucose. The lenses may be able to act as an early warning system for wearers. Tiny LED lights could be integrated to light up if glucose levels significantly deviate from certain thresholds. 

I'm going to keep my eye on this... 

Google Blog 
Posted by Brian Otis and Babak Parviz, project co-founders.

" You’ve probably heard that diabetes is a huge and growing problem—affecting one in every 19 people on the planet. But you may not be familiar with the daily struggle that many people with diabetes face as they try to keep their blood sugar levels under control. Uncontrolled blood sugar puts people at risk for a range of dangerous complications, some short-term and others longer term, including damage to the eyes, kidneys and heart. A friend of ours told us she worries about her mom, who once passed out from low blood sugar and drove her car off the road. 

Many people I’ve talked to say managing their diabetes is like having a part-time job. Glucose levels change frequently with normal activity like exercising or eating or even sweating. Sudden spikes or precipitous drops are dangerous and not uncommon, requiring round-the-clock monitoring. Although some people wear glucose monitors with a glucose sensor embedded under their skin, all people with diabetes must still prick their finger and test drops of blood throughout the day. It’s disruptive, and it’s painful. And, as a result, many people with diabetes check their blood glucose less often than they should. 

Over the years, many scientists have investigated various body fluids—such as tears—in the hopes of finding an easier way for people to track their glucose levels. But as you can imagine, tears are hard to collect and study. At Google[x], we wondered if miniaturized electronics—think: chips and sensors so small they look like bits of glitter, and an antenna thinner than a human hair—might be a way to crack the mystery of tear glucose and measure it with greater accuracy.

We’re now testing a smart contact lens that’s built to measure glucose levels in tears using a tiny wireless chip and miniaturized glucose sensor that are embedded between two layers of soft contact lens material. We’re testing prototypes that can generate a reading once per second. We’re also investigating the potential for this to serve as an early warning for the wearer, so we’re exploring integrating tiny LED lights that could light up to indicate that glucose levels have crossed above or below certain thresholds. It’s still early days for this technology, but we’ve completed multiple clinical research studies which are helping to refine our prototype. We hope this could someday lead to a new way for people with diabetes to manage their disease.

We’re in discussions with the FDA, but there’s still a lot more work to do to turn this technology into a system that people can use. We’re not going to do this alone: we plan to look for partners who are experts in bringing products like this to market. These partners will use our technology for a smart contact lens and develop apps that would make the measurements available to the wearer and their doctor. We’ve always said that we’d seek out projects that seem a bit speculative or strange, and at a time when the International Diabetes Federation (PDF) is declaring that the world is “losing the battle” against diabetes, we thought this project was worth a shot." 

Source: http://www.googleblog.blogspot.in/2014/01/introducing-our-smart-contact-lens.html

#Google #global #health #creativity #innovation #technology #technologynews #cause #collaboration #humanitarianism
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+Romero Cavalcanti thanks!
 
Feliz Natal! Merry Christmas to all! 

Hi, everyone,  +Google+ is exercise to learning a global dialogue with people belonging to different countries and cultures, every day I learn a lot. In an open forum, respect balances freedom ... primarily so that we can learn, change and grow. Empathy and dialogue reflect the best of what it is to be human :) We need to be a welcoming community.

My value for tolerance, my moral imagination, and especially our shared humanity leads us to extend empathy for all we encounter.  I may not agree with someone, but I owe everyone an empathetic hearing and a respectful dialogue. 

It was a great year to share knowledge with so many amazing people. Thank you for sharing! Greetings from Brazil.

#FelizNatal #MerryChristmas #HappyNewYear #Brasil   #Brazil   #RBVconsultoria
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Thank you. Happy New Year +Rumiana Nikolova! Иска ми се за вас и вашето семейство страхотен 2014 с здраве и мир. Прегръдка! Romero
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Hi, everyone, welcome to Brazil, the country of the future.

“The Brazil Opportunity: A Guide for Marketers” is the result of quantitative, qualitative and desk research conducted by *JWTIntelligence throughout the year. A wide-ranging introduction to a complex culture, consumer mindset and media landscape: a look at the forces that have shaped Brazilian society and how it’s evolving in tandem with massive political, economic and social shifts. 

In the decade since the BRIC moniker was coined, Brazil has emerged as an economic giant and a robust new market for brands. The middle class has mushroomed , fueling a consumption boom.  From just 38 percent of the population in 2003 to 54 percent today and, enabled by easy access to credit, now represents a rich consumer base.

Close to 200 million people across 3.3 million square miles - a landmass bigger than India or the contiguous United States - generating almost $2.4 trillion in GDP.  $1.6 TRILLION forecast annual spending power of Brazilian households by 2020.  Exuberant consumers!

According to a January report by PwC, Brazil has seen an influx of foreign brands since the economy stabilized in the mid-’90s and then boomed over the last decade. Brands will find a relatively uncluttered market and a nation of young spenders who are hungry to try new things and optimistic about their financial future. 

Meanwhile, rich natural resources - including oil, iron and fertile land - and long-term government initiatives look likely to sustain momentum for years to come. Average real wages are expected to grow through 2016, supporting income gains, according to The Economist Intelligence Unit. Recent programs like 2011’s Brasil Maior (Bigger Brazil) aim to increase competitiveness, productivity and innovation. Plus, the FIFA World Cup in 2014 and the Summer Olympic Games in 2016 promise to put a global spotlight on Brazil and drive spending. 

For North American and European firms, Brazil also presents lower barriers to entry than its BRIC peers, given the degree of cultural overlap, including a Latin-based language, a Judeo-Christian faith, a European history and a robust democracy (based on the American system). Shared roots and cultural values, according to The Economist Intelligence Unit, also mean Brazilians are more amenable to working with Western multinationals. Six in 10 international business leaders polled by Ernst & Young in 2012 were considering setting up operations in Brazil this year, and more than 8 in 10 believed Brazil will only get more attractive over the next three years (by comparison, fewer than 4 in 10 believed this about Europe).  Source: GfK Roper, March 2013 and  Boston Consulting Group.

Here’s the reality:

• Brazil has the sixth largest economy by nominal GDP in the world, and seventh largest by purchasing power parity. Read more at: http://en.wikipedia.org/wiki/Economy_of_Brazil

• Per capita income of families jumped by 32% between 2001 and 2011, and the ranks of the middle and upper classes are forecast to keep expanding over the next decade . In July, retail sales grew 6% year-over-year, almost double the median forecast. Sales of luxury goods are expected to grow at least 12% this year, per the Financial Times.

• Inflation over the next few years is expected to remain relatively low, and below levels projected for Russia and India. Economic evolution Brazil’s burgeoning upper and middle class Upper class Middle class Lower class.
 
• Unemployment has fallen significantly, dropping from more than 12% in 2003 to less than 6% in July 2013. 
 
• Education is improving.  70% of middle-class children have had more education than their parents. University enrollment is higher than in China and India.

• The Brazilian government has undertaken an ambitious program to reduce dependence on imported petroleum. Imports previously accounted for more than 70% of the country's oil needs but Brazil became self-sufficient in oil in 2006-2007.  2014 Brazil will begin producing as much oil.  "Pre-Salt" a term that hardly anyone outside oil industry would have ever heard. Located in the Brazilian continental shelf, can mean reserves of over 50 billion barrels of oil, a volume four times greater than the current national reserves, roughly 14 billion barrels. But those two incongruous, single-syllable words hold the key to Brazil's hopes of becoming a major oil producer, securing billions of dollars in revenue. Read more at: http://en.wikipedia.org/wiki/Pre-salt_layer 

• Brazil is considered to have the world's first sustainable biofuels economy and the biofuel industry leader. Read more at: http://en.wikipedia.org/wiki/Ethanol_fuel_in_Brazil

• Brazil is one of the world's leading producers of hydroelectric power, with a current capacity of about 260,000 megawatts. Brazil's first commercial nuclear reactor, Angra I, located near Rio de Janeiro, has been in operation for more than 10 years. Angra II was completed in 2002 and is in operation too. An Angra III has its planned inauguration scheduled for 2014. The three reactors would have combined capacity of 9,000 megawatts when completed. The government also plans to build 19 more nuclear plants by the year 2020.

• The population is highly urban and becoming more so, with 87% in urban areas. 

• Brazilian culture is characterized by both a robust national pride and a longstanding inferiority complex, a vibrant optimism and a strain of bittersweet nostalgia. Family and community are of prime importance in this collectivist culture, with football - almost a national religion - not far behind. Stratification is ingrained, but that’s changing as culture starts to trickle both down and up. Marketers will also need to understand regional differences - and bairrismo, or local pride - in a country that’s bigger than the continental U.S.

• Consumers are young, notably younger than consumers in developed markets like the U.S. (37.2) and the U.K. (40.3). Consumers are classed into five segments. Most of the class C, is gaining spending power for the first time and embracing the opportunities that provides. Across classes, consumers are driven by a desire to demonstrate status. Ebullient and emotional, Brazilians are spenders. For instance, Brazilian women spend as much on beauty products as British women, and by 2016, Brazil is expected to overtake Japan as the No. 2 market for cosmetics and fragrances, behind the U.S. Yet there is scope for the social and economic advances of the past two decades to continue.

• Television dominates the media landscape, but consumers are also increasingly digital, embracing mobile (Brazil is ranked fourth in mobile connections globally) and social networking. Brazil is home to one of the world’s biggest media networks, a fragmented radio and newspaper market, and a fast-changing pay TV market.

• There has been enormous progress in decreasing the deforestation of the rain forest and other sensitive biomes, but the country faces important development challenges in combining the benefits of agricultural growth, environmental protection and the sustainable development.

• As one of the leading nations on climate negotiations, Brazil has committed voluntarily to reducing its greenhouse gas emissions by between 36.1% and 38.9% until 2020.

Brazil has huge natural resources, and therefore we might expect its economy to be one of the biggest. 

Bring your business to Brazil!

*JWTIntelligence is a center for provocative thinking that focuses on identifying shifts in the global zeitgeist. Its aim is to bring the outside in—to help inspire ideas beyond brand, category and consumer conventions—and to identify emerging opportunities so they can be leveraged for business gain. As a part of JWT, the world’s best-known marketing communications brand, JWTIntelligence has conducted trends research and analysis across categories and geographies for nearly a decade. For more information, please visit www.jwtintelligence.com

#Brasil #Brazil #analysis #global #economics #business #strategy #marketer #brands   #consumers #RBVconsultoria
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Thank you +Barbara Robinson for sharing this post. That was very kind of you. Brazil and the U.S. announced an innovation-focused agenda that will deepen commercial relations on five core themes, including: innovation and green technology; trade facilitation and business development; intellectual property cooperation; standards and metrology; and services and small- and medium-size enterprises. Greetings from Brazil.
 
Brazil’s modern aeronautics industry.

Hi, everyone, a new generation of business jets was ushered in when Embraer’s midsize Legacy 500 made a successful first flight, marking the beginning of its flight test program. Deliveries of the first aircraft are expected to begin in 2014.

Take the 360 tour of the aircraft: http://www.embraerexecutivejets.com/nva/Interior/500/index.html

Desing
http://www.embraerexecutivejets.com/en-US/jets/legacy-500/Pages/design.aspx

Performance
http://www.embraerexecutivejets.com/en-US/jets/legacy-500/Pages/performance.aspx

Technology
http://www.embraerexecutivejets.com/en-US/jets/legacy-500/Pages/technology.aspx

Embraer S.A. is the world’s largest manufacturer of commercial jets up to 120 seats, and one of Brazil’s leading exporters. Embraer’s headquarters are located in São José dos Campos, São Paulo, and it has offices, industrial operations and customer service facilities in Brazil, China, France, Portugal, Singapore, and the U.S. Founded in 1969, the Company designs, develops, manufactures and sells aircraft and systems for the commercial aviation, executive aviation, and defense and security segments. 

His vision ushered in the development of Brazil’s modern aeronautics industry. Now the world’s third largest aircraft manufacturer and a leading force in aerospace technology and innovation, Embraer has delivered more than 5,000 executive, commercial and defense aircraft in its 40+ years which are now operating in over 90 countries. 

Embraer’s aviation roots are strong and deep. Embraer stands on the proud shoulders of Brazilian aviation pioneers whose work dates back to the early 18th Century and the dawn of powered flight. The father of Brazilian aviation, Alberto Santos-Dumont, is heralded as the first person to make a controlled flight in an engine-powered air vehicle, the Hydrogen Dirigible No. 1, in 1898. He later won the 1901 Deutsch de la Meurthe prize for piloting a dirigible around the Eiffel Tower for half an hour. In 1906, three years after the Wright brothers successfully flew in the United States, Santos-Dumont made his first public flight in a heavier-than-air aircraft known as the 14-bis, in Champs de Bagatelle, on the outskirts of Paris.

Following in Santos-Dumont’s footsteps, many other great aviation trailblazers and entrepreneurs led to the creation and success of Embraer including Air Force General Casimiro Montenegro Filho, who, in the mid-1940s, conceived and founded the Aeronautical Technical Center (Centro Técnico de Aeronáutica - CTA), today known as Department of Science and Aerospace Technology (Departamento de Ciência e Tecnologia Aeroespacial – DCTA), the national research center for aviation and space flight, and the Aeronautical Institute of Technology (Instituto Tecnológico de Aeronáutica - ITA), inspired on Massachusetts Institute of  Technology (MIT), in Boston. 

Among Embraer’s pioneers is Ozires Silva, a former major in the Brazilian Air Force, who founded Embraer in 1969 and led it as CEO until 1986 and again from 1991 to 1994. His successor, Mauricio Botelho, a dynamic entrepreneur, led the company after its privatization taking it public on both the São Paulo and New York Stock Exchanges in 2000. In 2007, he was succeeded by Frederico Fleury Curado, who, as CEO, has overseen one of the most successful and prosperous periods in the company’s history. 

For more information, please visit http://www.embraer.com/en-US/Pages/Home.aspx

#Brazil #Embraer #aviation #aircraft  #design #creativity #innovation #technology #technologynews #business #businessjets  #strategies #RBVconsultoria
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Work
Occupation
Consultor de Empresas em Excelência no Atendimento ao Cliente na RBV Consultoria / Customer Service Consultant at RBV Consulting.
Skills
Especialista em Atendimento ao Cliente. Como consultor, Romero trabalha com empresas que querem construir relacionamento duradouro com cliente, funcionário e fornecedor. Serviços mais solicitados a RBV Consultoria: diagnósticos, pesquisas e análises sobre o relacionamento com clientes, colaboradores e fornecedores, palestras, treinamentos, análise sobre o relacionamento com clientes, análise sobre experiência do cliente, projetos sobre atendimento ao cliente ao cidadão e turista, projetos para relacionamento nas redes sociais (Twitter, Google+, Facebook , Pinterest, YouTube, Flickr e Linkedin), planejamento estratégico, programa fidelidade do cliente e acompanhamento dos serviços executados - Customer Service Specialist. As a consultant, Romero works with companies and organizations who want to build loyal relationships with their customers and employees. RBV Consulting most requested services, diagnostic, research and analysis about relationship with customers, employees and suppliers, focus on customer service, customer relations, customer experience, projects about customer service, citizen and tourist, projects to social networks (Twitter, Google+, Facebook, Pinterest, YouTube, Flickr and Linkedin), strategic planning services, customer loyalty and monitoring of the services performed.
Employment
  • RBV Consultoria
    Consultor de Empresas, 2006 - present
    RBV Consultoria é especializada em Excelência no Atendimento ao Cliente, relacionamento e fidelização. Missão: apresentar soluções personalizadas em parceria com os nossos Clientes e resultados práticos. Visão: ser referência em soluções para o Atendimento ao Cliente com excelência e alta produtividade. Entre em contado e comprove os resultados práticos.
  • RBV Consulting
    Consultant, 2006 - present
    RBV Consulting is specializing in customer service, client satisfaction, retention and loyalty. Objectives: Promote the understanding and application of customer service excellence as a fundamental competitive success factor for every organisation. Helping companies to become more customer aware, add value to their customer interaction. Please contact and visit our website.
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Recife - Brasil - Brazil
Story
Tagline
Eu tenho a convicção de que a humanidade pode evoluir em consciência para cuidar das Pessoas e do nosso planeta Terra com sabedoria + compaixão. Eu tenho um abraço global! I have the conviction that humanity can evolve in consciousness and learn to take care of People and our planet Earth, with greater awareness and wisdom + compassion. I got a global hug!
Introduction

Bem-vindo! Obrigado por visitar meu perfil. 

Cidadão Global, solteiro, amante de vinho + queijo, boa comida, café, chocolate e um desafiante jogo de xadrez. Eu gosto: tecnologia, música, ciclismo, praias, boa leitura, fotografia, arte, design e viagens. Sou agradável :)

Minha localização atual é http://pt.wikipedia.org/wiki/Recife, Pernambuco nordeste do Brasil.  

Consultor de Empresas em Excelência no Atendimento ao Cliente na RBV Consultoria. Sou fascinado com Atendimento ao Cliente e comportamento dos Consumidores. Eu sei a importância e o significado de olhar para uma empresa através da lente do Cliente de fora para dentro ao invés de dentro para fora. 

Acompanho a Excelência no Atendimento ao Cliente no Brasil e em outros países. Pesquiso sobre: Psicologia do Consumidor, Gestão de Relacionamento com o Cliente (CRM), Social Gestão de Relacionamento com o Cliente (SCRM), Redes Sociais para Empresas, Marketing, WEB 2.0, e-gov e Desenvolvimento Sustentável. 

O que vejo é um cenário de competição acirrada, onde as empresas precisam entender o novo Consumidor e o Cliente que exige muito em troca de sua "possível" fidelidade. Observo o Consumidor conectado chegar na loja sabendo tudo, ou quase tudo... Nesse processo já não há uma diferença em pensar on-line e off-line. Nesta nova realidade a experiência da compra é mais valiosa do que os produtos ou serviços adquiridos e, sendo assim, as empresas precisam adequar suas operações de forma a oferecer um ambiente de compra encantador, seja real ou virtual. O Consumidor quer ser tratado como alguém especial em um ambiente arquitetonicamente interessante, confortável com aspectos de entretenimento, com funcionários educadíssimos que sabem tratar uma pessoa na medida exata de intimidade e respeito. 

Recentemente fiz uma pesquisa para o meu banco de dados sobre o Atendimento ao Cliente no Brasil, como ponto de partida digitei no Google duas palavras "mau atendimento"... Encontrei 3.040.000 resultados (0,41 segundos).

O mau atendimento vai gerar marketing negativo e mais custos para as empresas. O mau atendimento é um problema sério que vai repercutir em várias áreas... Marketing, Vendas, Pós-Venda e Planejamento Estratégico. O mau atendimento pode ser evitado através dos meus serviços. Entre em contado e comprove os resultados práticos.

RBV Consultoria é especializada em Excelência no Atendimento ao Cliente, relacionamento e fidelização. #RBVconsultoria 

Presentation

Welcome, and thank you for visiting my profile. 

Global Citizen, single, wine and cheese lover, spicy food, coffee, chocolate and a challenging game of chess. I like: technology, music, cycling, beaches, reading, photography, art, design and travel. A generally nice guy :)

Many thanks as well to those who have added me. I like to look at other people's profile and reading what they have to say. Sometimes time is a problem so don't feel neglected :)

My location http://en.wikipedia.org/wiki/Recife at the northeastern region of Brazil. 

Customer Service Consultant at RBV Consulting. I have a passion for customer service and results, helping team members achieve delighting customers with innovative solutions that solve meaningful problems. I’m dedicated to operating with integrity, investing in others, and remembering to stop and smell the flowers. 

Over the course of my career, I have specialized in the development of creative business solutions that improve productivity, customer service. My experience spans customer service solutions for companies and solutions to relationships with customers, employees and suppliers. I believe that a superior customer experience is the key ingredient to success in a competitive global economy, regardless of what business you’re in. 

I’m also an active  learner (research and analysis) about: Consumer Psychology, Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), WEB 2.0, e-gov, Social Media for Business, Marketing and Sustainable Development.

RBV Consulting is specializing in customer service, client satisfaction, retention and loyalty. #RBVconsultoria greetings from Brazil.

Bragging rights
Meu Twitter com 800 tweets publicados sobre: Psicologia do Consumidor, CRM, SCRM, WEB 2.0, e-gov, Social Media in Business, Marketing e Desenvolvimento Sustentável / Minha idéia foi "destaque" em Economia Idéias no The Economist / Os meus comentários na Forbes e HuffingtonPost - My Twitter with 800 Tweets published about: Consumer Psychology, CRM, SCRM, WEB 2.0, e-gov, Social Media in Business, Marketing and Sustainable Development / My idea to be "featured" on the The Ideas Economy in The Economist / My comments in Forbes and HuffingtonPost.
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